EJMoves LTD Bewertungen 164

TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Had this company moving some furniture for some residents on our site in Sussex. They were sun bathing with basically no clothes on, playing music out of their van extremely loud ignoring neighbours... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. Booked for removal for leaving our house. Didn't arrive, when phoned didn't answer. When I acted like another customer he tried booking me. No sorry ir... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The EJ Moves team was outstanding and incredibly supportive over the two day move in Beaconsfield. Completely professional, extremely efficient and careful with property during both packing and mov... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Highly recommend Ryan and his team. These guys are totally professional, quick, helpful and very experienced. Took all the stress out of moving day.They moved all my belongings from old place t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kurierdienst

Vom Unternehmen geschrieben

We love our job and we believe in what we do - this motto of ours brings highest quality of moving services you will ever find. Each piece of your furniture, electric equipment, art, beloved piece of memory or anything else is our greatest treasure safely moved to your desired location. Packing, insurance, transportation, loading and unloading, or even advising you on your move - that's what we are great at, and we love to provide our useful services with lowest prices that you can find. We do our best to optimise all activities and routes so it is not just as fast as possible, but also as cheap as possible, so you will get best services quality, and price ratio. We can help you to move not just inside UK, but in whole Europe. We have lots of experience in long distance moving of home and offices as well. Moving countries is always more complicated thank just another region or city. Our goal is to make your international move as simple as it would be move to new home next to your old one. We will provide estimates so you can make sure it fits your schedule. If it doesn't - we will do all we can to make required arrangements and changes so it would. * You can feel confident that our fully trained staff will take special care of all your belongings, including your fragile items.


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

164 Bewertungen

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Bewertet mit 5 von 5 Sternen

EJMoves

EJMoves, great guys, reliable, friendly and super helpful! All the guys answering questions via email are super efficient and the guys on the day were amazing to! Thank you so much for a smooth house move.

26. Juli 2021
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Antwort von EJMoves LTD

Hello,

Thank you for your valued feedback! All our customers feedback are important to us.

Best Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

Amazing amazing service

Amazing amazing service, would highly recommend.
Ryan was so helpful, and every time I spoke to him he said no need to worry.
The guys on the day were fast and professional, couldn’t help enough

24. Juli 2021
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Antwort von EJMoves LTD

Hi Beth,

Thank you for your valued feedback! All feedbacks very important to us. Nice to hear that you're happy with our team and service we provide.
We wish you all the best in your new home.

Best Regards

EJMoves team

Bewertet mit 5 von 5 Sternen

EJ moves LTD were top dollar

EJ moves LTD were top dollar. Driver and his assistant arrived on time, politely asked me to show them what was required and then just got on with it. At the delivery end same thing. I would strongly recommend EJ moves anytime.

21. Juli 2021
Bewertet mit 5 von 5 Sternen

Great experience with ejmoves

Great experience with ejmoves. They chaps were courteous, friendly and went the extra mile to accommodate the unusual set up at both houses. They were a little late, but kept in contact and traffic happens, so they can't control that. Moved all my stuff quickly and with no fuss. By far the cheapest quote we got, so despite my initial reservations, I would absolutely recommend them! Thank you so much for making the move so much easier!

16. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

EJMoves were fantastic

EJMoves were fantastic! Really helpful and provided us with a great price for our removals. Ryan kept in touch with us throughout the whole process. Our buyers and where we were moving to made changes to dates and locations and Ryan could not be more helpful to accommodate those changes. When the team arrived on moving day, they were great and super efficient. Couldn’t have asked for more and I have already recommended them to family and friends who are due to move.

3. Juli 2021
Bewertet mit 4 von 5 Sternen

Very efficient service

EJ Moves helped me move today. They were on time, professional and very efficient. Good communication from Ryan in the office and the lads who did the removal did a great job. I would be happy to recommend to others.

16. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi,

Thank you for your valued feedback! It's very important to us!

Best Regards

EJMoves Team

Bewertet mit 4 von 5 Sternen

Overall a good experience

More attention to estimating size of vehicle required. Guys who did the move were fantastic working quickly, efficiently and politely.

20. Mai 2021
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Antwort von EJMoves LTD

Hi Mr Payton,

Thank you for your valued feedback!

Best Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Made moving out of London a really easy experience, especially during the pandemic! Would thoroughly recommend them. This is the third time we have used EJ Moves and always a top quality service.

22. April 2021
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi Chris,

Thank you for your feedback! It's really nice to hear that you're happy with our team and service!
We would like to wish all the best to you in your new home!

We're ready to help you any time in the future!

All the best

EJMoves Team

Bewertet mit 1 von 5 Sternen

Accepted a quote to move from Dunstable…

Accepted a quote to move from Dunstable to North Devon in December 2020. House sale all sorted. Rang Peter from E J Moves to confirm the booking, he said he'd ring me back. Tried ringing a number of times with no answer, March 2021, still waiting for the call back. This resulted in me having to find another removal company with two days notice adding a lot more stress and cost to the move, completely let me down at the last minute. Do not trust them.
Update following the reply. The call back I was supposed to get from Peter was for him to take a deposit. If they had decided not to take the job the decent thing to do is to contact the customer and let them know, not just stop taking their calls.

24. März 2021
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Thank you for your feedback.

We haven't accept this job, because if we do will would take a deposit to secure the booking between us and customer. We never take deposit from you, so no booking been secured or promised. At this point we didn't let you down.

I hope your moving will go well.

Bewertet mit 1 von 5 Sternen

Valuable Items went missing during move

2 guys turned up with a Van not big enough to move my stuff. This resulted in me hiring a van to carry the remaining good to the new house.

Also a bag of expensive trainers went missing during the move and EJmoves still haven’t responded to this day.

I would avoid using this company as they hire third party drivers and once paid aren’t too bothered about customer service.

6. März 2021
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Thank you for your feedback.

This job have been completed 2 years ago.

When we book this job in our sales team have list of items what's needs to be moved on the day and it was 1 luton van worth of stuff. On the day our team find much more stuff what was agreed to be move before the booking (list was attached to our Booking confirmation email) for customer to double check if all correct! Nothing been updated until the moving day. So on the day we found about half of the van extra stuff (we have larger luton van on the day, but still couldn't fill everything in because of extra items) Our team have nothing to do with "expensive trainers" Biggest issue of all that is £50 extra customer have to pay because of waiting time. We giving 2h free waiting time for customers (all on our Booking confirmation and every customer know that.

Bewertet mit 5 von 5 Sternen

I am happy to recommend this company

I am happy to recommend this company. Very good service all round. Reasonable prices, and extremely efficient staff. The removal men were very professional. They arrived on time, were polite, worked hard and quickly, both packing and unpacking our boxes and furniture. We couldn't have asked for more.

12. November 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi June,

Thank you for your feedback! It's very nice to hear that you're happy with our team and our service!

All the best in your new home!

Best Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

Brilliant removal firm

Fantastic removal men who managed the logistics of ALOT of things to move and packed them with car and attention. At the storage unit they also took their time to make sure everything would fit in. I couldn't recommend EJ Moves more highly.

12. November 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi Kate,

Thank you for your valued feedback! It's great to hear that you're happy with our team and our service. We would be more than happy to help you again.

Kind Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

Fantastic, reliable and efficient removal firm

Fantastic removal company who we would definitely use again and recommend to friends and family. Even after 2 very long days where completion failed and then almost failed again, the 2 removal men were polite, helpful and efficient. We couldn't believe how well they loaded the van (both times!) and on arrival at the property they kept checking where we would like things to be put. There was an enormous amount of waiting around and they didn't complain once. Great service and we are very thankful.
Ryan was also really helpful; quoting and booking our initial date over his weekend and then rearranging for the second date (also during his weekend). Great communication from him and clear instructions of what they needed from us.

Thank you EJ Moves!

20. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hello Matt,

Thank you for your feedback! Thank you for choosing us to help you with your house move. We really happy for you that your nightmare with completion is finish and you finally have you new and beautiful home.

All the best

EJMoves Team

Bewertet mit 1 von 5 Sternen

extremly bad company AVOID at all Cost's

extremly bad company AVOID at all cost's currently taking them to court as should everyone who has been taken for a ride by this company!!!

first they quoted us for 1850 cubic feet but provided only 1200 cubic feet and then on top charged us extra on the day of £90 for there being more box's than they thought!! .Yes we also had a 6 foot 5" guy bearing in mind i am disabled and that they could keep our stuff and charge us more decided to pay and then take to court to get everything owed back and on top of all that they dont care about your item's as thay take apart bunk beds and furniture and say there all made for one time use only as they say things to which they have not done at all !!!!

Also be aware of there main selling points IE £50,000 loss/damage insurance which after the fact found out that it is useless.

disgusting company many out there that care for there customers unlike this company!!!

10. September 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Thank you for your feedback, we wouldn’t expect anything else from you!

Allow me to tell the other side of the story!

Our team arrived on the day and there was a lot of mess outside of what had to been moved. The dirt and rubbish was so bad that the removal team called the office and discussed leaving on the basis of being a health hazard. (we have pictures as proof) Most other companies would refuse to even start the job! But we didn't decline we carried on!

The issues started when our team opened window (they removed 2x screws to be able to open the window to its full capacity) Reason was: Customer, her husband and her under age daughter was smoking inside the house. They window was not broken we had just removed the screws then put them screws back once we had finished. On top of this the walking distance between the where you can park and the property was close to 90 meters but yet you failed to mention this at anytime prior to the removal day. Every now and then we come across a customer who will purposely underestimate their household items to get a cheaper quote. On arriving to the property it was very clear you were trying to pull the wool over our eyes and that’s why we charged you an additional £90.
When the team arrived for the removal and started to dismantle the bed, we noticed that screws were damaged and some had magnets attached to them. As part of our policy we will always inform the customer if we damage or come across damaged furniture and we did exactly this. We had shown the customer the damaged screw heads before we had taken the bed apart.

As a result of the heads of the bed being so badly damaged it meant that we were not able to use the preferred alan keys to remove the screws so we had taken permission from the customer to allow us to use another tool to remove the screws.

We also advised the customer to purchase new screws so that we could use them whilst assembling the bed in the new home but they had declined and said that they were too busy even though one the adults was playing on the pc the whole morning whilst we were loading for the removal!

I understand that the main issue is the customer had broken the bed because the screw heads were so badly worn they could not be undone, however our agreement with the customer is to only dismantle and assemble the bed as part of a free service. Further to this we had taken all the steps inform and educate the customer on the consequences of the damaged screw heads but on every conversation we were told to continue to dismantle and assemble with the same screws.

To be clear we did not break the bed and we did not damage the screw heads.

Prior to every removal we send out a confirmation document with links to our terms and conditions and details of the agreed removal. As part of the document we detail every piece of furniture within the property, this is to allow the customer to make any changes or to rectify any mistakes. The document was sent to the Julie Lopez on 25th of July, 19 days before her removal and the only email correspondents she sent back was a question about paying the outstanding amount early. Therefore we assumed that she had read the document and happy with the terms.

Bewertet mit 5 von 5 Sternen

EJ Moves were brilliant

EJ Moves were brilliant. Peter is a very kind and pleasant man. The two removal men were amazingly efficient, they came in, never moaned about my heavy furniture, packed everything in the vans without stopping. Then put everything in the right place on arrival. Couldn't ask for a better service. The cost was excellent. I would highly recommend them.

20. Juni 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi Georgina,

Thank you for your feedback!
All the best in your new home.

Best Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

Really good services

Really good services! I would recommend this services. I had the moving during lockdown period, the EJMoves staff carried out perfectly all the COVID-19 measures and all my furniture and boxes moved perfectly to my new place.

22. April 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi Jose,

Thank you for your feedback!
All the best in your new home.

Best Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

Really good service cost-effective

Really good service cost-effective, the guys worked hard polite efficient Careful and organised organised on time. I can’t recommend them more, Hopefully I won’t ever have to move again but if I do I will use them No question

8. April 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi James,

Thank you for your valued feedback! It's great to hear that you're happy with our team and our service.

We would be more than happy to help you again.

Kind Regards

EJMoves Team

Bewertet mit 5 von 5 Sternen

The communication before the move was…

The communication before the move was excellent with understanding and flexibility.
The team on the day arrived on time and made the move smoothly.They were Brilliant!

7. April 2020
Bewertung ohne vorherige Einladung
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Antwort von EJMoves LTD

Hi Batia,

Thank you for your feedback! We wish you all the best in your new home.

Best Regards

EJMoves Team

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