Great service from Ede and Ravenscroft. The online booking service was easy to use, which made organising that part of graduation stress free. On the day, the staff were very helpful with putting the... Mehr ansehen
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Great service from Ede and Ravenscroft. The online booking service was easy to use, which made organising that part of graduation stress free. On the day, the staff were very helpful with putting the... Mehr ansehen
Unternehmen hat geantwortet
I visited their Cambridge branch today to purchase a dinner suit. I was assisted by Theresa who was absolutely amazing. The shop is set out beautifully and Theresa and her colleague were so welcoming... Mehr ansehen
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Nasty company Horrible customer service The people that work for this company really do get hand picked for showing the most disdain towards the general public.
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The experience went a level ahead given that the delivery was made on time and the staff was extremely kind and caring with their approach This would indeed go down in my memory lane. I Would also l... Mehr ansehen
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Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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If I could I would give it a zero!!! They yanked my head and force fitted me into this gown. I had wanted a detail done differently and they just rudely disregarded my small request. Rough handled on a very special day, made me feel horrible!!!

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Great service well organised

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Got handed out the wrong gown. I It said master’s in the order, but I realised I got a different one than my cohorts. Turns out the master’s one has coloured sleeve. I am very disappointed as I don’t know the difference until I got seated in the hall.
Otherwise, great staff and quality.

Antwort von Ede & Ravenscroft
I had a seamless experience hiring a gown from Ede and Ravenscroft for my graduation at King's, and this is my second time hiring from them with no issues. Highly recommended!

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Excellent professional service. Well organised. Though there were many graduates, there was very little waiting for receipt or return and the gowns were in excellent order.

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From the reviews, it’s quite clear to NOT book photographs from them lol. I hired my own, hence the 5 stars. Booking the correct gown was easy. Payment was a breeze. On the graduation day itself, all I needed was the QR to get my gown. They had a line of staff ready to help you don your gown. Easy peasy. Return was just there right after. Amazing. Gown was clean and had no smell. Good quality fabrics. Heavy gown with amazing drape.

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Super efficient service, everything was very well organised and the staff were incredibly helpful, making sure everything was right and in place for the graduation ceremony.
Thank you.

Antwort von Ede & Ravenscroft
Ede & Ravenscroft provided fantastic service for my graduation ceremony with King's College London. The entire collection and return process was smooth, efficient, and well-organized, which took all the stress out of an already busy day.
I especially appreciated the team’s hands-on help when fitting the gown and hood. They were warm, attentive, and made sure every pin and fold sat perfectly before heading out for photos and the stage. Excellent, professional service—highly recommended!

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Aside from the expense the booking fitting and return very easy very swift. Friendly staff showing genuine interest in the graduation. They’re a well oiled machine.

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Staff was friendly, service is extortionate. £127 for renting a hat and a cape for a couple hours, what a way to exploit people on a special day who have no alternative but to use your service. If you want a digital copy of 1 photo it will cost you an eye watering £40

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Everything was well planned and organized but there was a fatal mistake. I was given a wrong gown and hat and i discovered it in the chapel, and some staff had to run back to store to get me the correct one.
This mistake almost ruined my graduation if it wasn’t for the people who acted in the last minute

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The Staff were very helpful and had a very calm presence despite being a very busy day, so that really helped.

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The whole process was made very easy. The staff were friendly and helpful and made the collection and returning of the garments very easy.

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The process was smooth and well organised, the only down side was the cost to hire for a few hours is high.

Antwort von Ede & Ravenscroft
Very good thanks for making the day special. Also the extension of a week to let me get photos taken was fabulous

Antwort von Ede & Ravenscroft
Don't bother getting your graduation photos from this company. Just take good ones yourself.
I had issues with the website which meant I couldn't order my graduation photographs and they were incredibly unhelpful. The support number didn't work and then I had to call multiple stores to get a number for the photography department. I had some help when I called that number but their solution was still to order from the website which I still cannot do (not on any device or search engine). I have continued to email and I've had no response at all. I don't even want prints, just the digital copies.
They've already taken my sitting fee so it's absolutely ridiculous that I can't even order my photos.

Antwort von Ede & Ravenscroft
Do not use this business.. my daughters graduation photo had a shadow off her gown on her partner white shirt, when I received the photo I got in touch their answer to it was it was a dirt mark!!! You need to repay to have enhanced photo ...Absolutely not. Proof has been sent to them that there is no dirty mark on his shirt.m and clearly the photographer hasn't done his job right. Very upset..Total rip off company

Antwort von Ede & Ravenscroft
Quite a stressful experience! Of course, some of this is down to the uni and me missing the gown ordering deadline. BUT, I do think that the messaging is unclear and that it should be make way more obvious what you need to do. For example, tickets to the actually ceremony are wrapped up with the gown ordering! But this is not mentioned beforehand.
My main qualm is the price of the service. It’s mental. Especially just after graduating when you’re probably at your poorest. Ended up spending a fortune on photos because they only sell them in packages that force way more photos on you than you need. For example, I literally only wanted about four photos, a couple of myself, one with my family, and one with my grandparents. It would be wonderful if I could just pick a photo, pick a frame, pick a size, and then done. Instead, I had to buy a large variant of each photo plus about four smaller ones that are just in a piece of cardboard without the name of the institution even on them???!!! Genuinely such a predatory pricing system it’s crazy. JUST LET PEOPLE PICK AND CHOOSE IT CANNOT BE THAT HARD. It just felt so wasteful when I was ordering and it’s literally the worst time ever to be dropping a fortune on stupid photos when you’re post-grad and trying to move on with your life.
Guy who took the photos was lovely though and I contacted them about missing my deadline and although there was nothing they could do, it was a prompt no, so!

Antwort von Ede & Ravenscroft
Rip off company. Forgot to add the memory stick to daughter’s photos. I have it for our sons so wanted to try get for daughters. After spending a fortune on their photos once they have money they just don’t care about the fact it’s a special day and sometimes you need to add extras. They have you by scruff of neck as if you don’t book them then you don’t get professional graduation photos. Make sure you check and double check orders as they will not let you add on or amend etc. They did same with son wouldn’t let me just buy one copy of a photo had to buy another pack on top of what I already bought. Be careful!

Antwort von Ede & Ravenscroft
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