I do not like leaving companies bad reviews but I really feel this company deserve one. I spent £200 on the Bluetooth diffuser, believing it would be a superior product to anything else on t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Mehr ansehen
Unternehmen hat geantwortet
The product is extremely well made I was expecting something made of plastic but this is solid metal and the finish is fantastic. I use mine in a 1100sq ft apartment and it’s been tricky to get... Mehr ansehen
Unternehmen hat geantwortet
Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über ecoscent.co.uk
Vom Unternehmen geschrieben
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Kontaktinformationen
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Vereinigtes Königreich
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.4
Hervorragend
191 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
EcoS
From start to finish, my experience with Ecoscent has been outstanding—and a big part of that was John’s customer service.
I first reached out with a vague idea of the ambience I wanted: subtle, clean, and welcoming rather than overpowering. John took the time to understand the space, traffic flow, and ventilation, then recommended a diffuser and scent profiles that matched perfectly. He explained the differences between oils, coverage area, and maintenance in plain language, which made the decision easy.
Ordering was straightforward, delivery was timely, and the packaging was secure and eco-conscious—no excessive plastic or filler. Setup was simple thanks to the clear instructions John emailed over, with practical tips on placement and intensity levels. Within minutes, the room smelled fresh and balanced—noticeable but not cloying. Several visitors have commented positively, which says a lot.
What really sets Ecoscent apart is the aftercare. John followed up unprompted to check how the scent was performing and offered to tweak the schedule for peak hours. When I had a question about oil longevity, he responded quickly with a realistic estimate and ways to get the most out of each bottle. No upselling—just honest, useful advice.
The products themselves feel premium: consistent diffusion, no residue, and scents that actually smell natural. I’ve tested a few blends now; they’re layered and sophisticated rather than “one-note.” Value is excellent considering the quality and the support that comes with it.
In short: Ecoscent delivers on both product and people. If you’re on the fence, ask for John—his professionalism, knowledge, and genuine care make the whole experience seamless. Highly recommended.
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Vishal,
Thank you for such an incredible and thoughtful review. We’re so pleased to hear how much you’ve enjoyed your experience with EcoScent, and we’ll be sure to share your kind words with John – he’ll be delighted to know his support made such a difference.
It’s wonderful that the fragrance has created the clean, welcoming ambience you were looking for and that visitors are noticing too. We’re so happy you’ve found our products and service to be both premium and genuinely supportive.
Best regards,
The EcoScent Team
I just LOVE my ecoscent!
I just LOVE my ecoscent!! I discovered this company when I went to a hotel that just smelt divine, the reception staff told me who to contact. I messaged them and have had first class communications with ‘Lauren’ who helped me decide what unit to buy and even helped me trace the exact scent I was smelling in the hotel. My messages were responded to without delay and nothing was too much trouble. I get lots of comments on how lovely my house smells. I wouldn’t say this product is cheap, it isn’t, but when I look at how much over the years I’ve spent on candles, diffusers and such like I feel it’s worth the little bit extra
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Janice,
Thank you so much for sharing your lovely feedback! We’re thrilled to hear that your experience with EcoScent, from discovering us in the hotel to working with Lauren - has been so seamless and enjoyable. It’s wonderful that you’re getting so many compliments on how beautiful your home smells.
We truly believe in the quality and longevity of our products, and we’re delighted to know you feel they’re worth the investment. Lauren will be so pleased to hear how much her support meant to you.
Best regards,
The EcoScent Team
Ecoscent has a lovely range of products…
Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a wide variety of different fragrances. Shelomi has been super helpful in matching our fragrance requirements. The machine we have works so well and looks great. It is also controlled by an app which is so convenient. We have received numerous compliments about the lovely smell in the hotel from our guests. Would highly recommend their products and their lovely team members.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Lindsay,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our products and that your machine is both effective and convenient to use. It’s fantastic to know that your guests are noticing and loving the fragrance too.
We’ll be sure to share your kind words with Shelomi – she’ll be so pleased to hear she could help match your fragrance perfectly.
Best regards,
The EcoScent Team
I have been using Ecoscent products for…
I have been using Ecoscent products for the past five years, and we have been very happy with the quality. Furthermore, I have always received excellent and professional service, with prompt responses to emails and queries. Thank you.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Pascal,
Thank you for your kind words and for being a loyal customer for the past five years. We’re so pleased to hear that you’ve been happy with both the quality of our products and the service you’ve received. Your continued support means so much to us.
Best regards,
The EcoScent Team
Amazing scents in partnership with EcoScent!
A truly wonderful experience working with the team at EcoScent for our premium scenting needs at M&S Bank Arena, Liverpool.
The team go above and beyond at every opportunity and our guests LOVE the scents!
Super premium experiences in partnership, what more could a company wany.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Colm,
Thank you for your fantastic feedback! We’re delighted to hear that our scents are helping create premium experiences at M&S Bank Arena and that your guests are loving them.
It’s always a pleasure working with your team, and we look forward to continuing to deliver exceptional scenting solutions for you.
Best regards,
The EcoScent Team
Received my eco scent
Received my eco scent, amazing perfume, found 2 stars is the correct level of fragrance for our household.
Just ordered my 2nd batch for later use
Pkease give eco scent a try if not sure, I'm sure you will be delighted.
12. August 2025
Antwort von ecoscent.co.uk
Hi Val,
Great to hear from you again. Thank you for your wonderful feedback! We’re so pleased to hear you’ve found the perfect fragrance level for your home and that you’ve already ordered your second batch. Your recommendation means a lot, and we’re delighted you’re enjoying EcoScent in your space.
If you ever need any advice or support, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Ecoscents and scent machine
We have their ecoscent machine and a range of their scents for our office and it smells sooo great! A little goes a long way and really makes a difference to the space, love these products :)
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Gauri,
Thank you so much for your lovely feedback! We’re delighted to hear that your office is smelling amazing and that our machine and fragrances are making such a difference. It’s great to know you’re enjoying how long-lasting they are too.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Absolutely loving it
Absolutely loving it! My Clinic smells like a luxurious hotel in Dubai.
Will order for some for my home and gifts for families.
1. August 2025
Antwort von ecoscent.co.uk
Hi Karen,
Thank you for your amazing feedback! We’re so pleased to hear your clinic now has the luxurious scent you were hoping for. We love that you’re considering our products for your home and as gifts — that’s the ultimate compliment.
We’re always here to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Exceptional Service and Eco-Friendly Solutions – Thanks to John Mendes and the Ecoscent Team
Overall, my experience with ecoscent.co.uk has been very positive. The website is user-friendly, and the ordering process was smooth. I especially appreciated the eco-conscious product range and the clear product descriptions.
John Mendes has been incredibly helpful and professional throughout the process. His support made the experience seamless, from product selection to delivery coordination.
We’re currently trialling the Ariel wall-mounted unit, and it's already making a noticeable difference in our space. The scent quality is excellent, and we look forward to exploring more solutions with your team.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Harsh,
Thank you for your wonderful feedback! We’re delighted to hear you found our website easy to use and appreciated our eco-conscious product range. It’s great to know John’s support made your experience smooth from start to finish.
We’re pleased the Ariel wall-mounted unit is already making a positive difference in your space, and we look forward to helping you explore more scent solutions in the future.
Best regards,
The EcoScent Team
Excellent product
Excellent product, good options for different scents that are suited to the work environment. Sorted out my issue with one of their units very quickly and professionally
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Peter,
Thank you for your kind words! We’re so pleased to hear you’re enjoying our scent options and that they suit your work environment perfectly. We’re also glad we could resolve your unit issue quickly and professionally. Your satisfaction is always our priority.
Best regards,
The EcoScent Team
Th e absolute best fragment product!
Not only is EcoScent the absolute best home scent product we’ve ever used! My husband loves it so much that he bought two for his office!
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Christie,
Thank you so much for your wonderful review! We’re delighted to hear EcoScent is the best home fragrance you’ve ever used, and it’s fantastic to know your husband enjoys it so much he’s bought two for his office.
We truly appreciate your support and are so pleased our scents are making both your home and workspace even more inviting.
Best regards,
The EcoScent Team
Everything about Eco Scent is five-star…
Everything about Eco Scent is five-star – from the oils to the diffuser to the outstanding customer service.
I absolutely love the scent – it’s luxurious, fresh, and truly elevates any space. If you’re looking for a high-end fragrance experience with premium service to match, you’ve come to the right place.
I’m already looking forward to purchasing more oils soon.
Thank you, Eco Scent, for delivering excellence.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Naz,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had a five-star experience with everything from our oils and diffuser to our customer service.
It means a lot to know that the scent has brought a luxurious, fresh feel to your space, and we truly appreciate your kind words.
We look forward to helping you find your next favourite fragrance soon!
Best regards,
The EcoScent Team
Makes a difference to our showroom
Great service and products. Everyone comments on the lovely scent from the ecoscent ariel machine when walking into our showroom - currently jasmine, sandalwood, citrus. Green fig room spray is also a lovely scent. Website is easy to navigate.
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Lorrayne and Mark,
Thank you for your lovely review! We’re so pleased to hear the Ariel machine is making such a great impression in your showroom; Jasmine, Sandalwood, and Citrus make a fantastic combination.
It’s also great to know you’re enjoying the Green Fig room spray and found our website easy to use. We really appreciate your support!
Best regards,
The EcoScent Team
Amazing Fragrances
The fragrances are amazing, I have tried a number of companies in the UK and USA that supply in large bottles for the larger diffuser use and nothing else matches the fragrance quality and range. The customer service is also 1st class, order recieved quickly and Adam has been fantastic. Well recommended I will be a returning customer.
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Darren,
Thank you so much for your amazing feedback! We’re thrilled to hear our fragrance quality and range have stood out among your experiences both in the UK and the US.
It’s also great to know Adam and the team have provided excellent service; we’ll be sure to pass on your kind words. We really appreciate your recommendation and look forward to welcoming you back again soon.
Best regards,
The EcoScent Team
No other oils can match these …
I’m a bit obsessed over how my house smells and have no less than 10 diffuser machines over the various 3 levels. Finding good oils for the cold diffusion is not easy, I have paid a lot less and the oils are simply not good smelling or the burn rate is high, there are no better oils on the market than Ecoscent and with the best variety around. White Patchouli is my absolute favourite and I could go through litres of that. I recently tried the new pet oil range, these were all light citrus/aromatic in style and I thought a very useful addition. I own 5 dogs and I’m always conscious of whether having the diffuser on is ok for the dogs. So in the dog room, these will work perfectly. Also had the opportunity to try the new Orange, Bergamot and patchouli, this is gorgeous, really long lasting and diffuse with emphasis on the warmer notes than the citrus - loved it. Finally just a mention of the room spray, these summer one is a medley of citrus and although I don’t have the need for these as I use the diffuse, for a spot freshen up, it’s a very uplifting and aromatic blast that freshens the room for a while.
12. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ecoscent.co.uk
Hi Robert,
Thank you so much for your fantastic review! We’re delighted to hear that EcoScent oils are such a key part of your home and that you’ve enjoyed exploring our range.
White Patchouli is a standout for many, and we’re glad to hear it’s a favourite of yours. It’s also great to know the pet-friendly oils have been a welcome addition, especially with your dogs in mind. We’re really pleased you enjoyed the new Orange, Bergamot & Patchouli scent; it’s one of our top picks too for its warm, long-lasting aroma.
Your feedback on the room sprays is equally appreciated; it’s great to hear they’ve come in handy for a quick refresh around the home.
Thanks again for your continued support. If there’s ever anything you need, we’re always here to help.
Best regards,
The EcoScent Team
Antwort von ecoscent.co.uk
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with both our service and product. Your satisfaction is what we strive for.
Thanks again for choosing EcoScent - we’re always here if you need anything!
Best regards,
The EcoScent Team
Amazing smell
Great product 👍I’m really happy with my product. Easy to use and the smell is amazing.
18. Juni 2025
Antwort von ecoscent.co.uk
Hello,
Thank you for your wonderful feedback! We’re so pleased to hear that you’re enjoying your product and loving the amazing scent. It's great to know you found it easy to use too; that’s exactly what we aim for!
We really appreciate you choosing EcoScent.
Best regards,
The EcoScent Team
Antwort von ecoscent.co.uk
Hello,
Thank you so much for the glowing review! We’re thrilled to hear you had a great experience and truly appreciate the recommendation.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best wishes,
The EcoScent Team
Scent is very weak and barely spreads…
Scent is very weak and barely spreads around the house. Certainly not like the web site indicates as the range.
I’m trying settings that scent for longer and more frequently, but oud should be much more heady and this just isn’t.
6. Juni 2025
Antwort von ecoscent.co.uk
Hi Adam,
Thank you for your feedback. We're sorry to hear that the scent hasn’t met your expectations, especially given how important diffusion and fragrance strength are to the experience.
We’ll be reaching out to you via email shortly to discuss this in more detail and find a solution that works for you.
Best regards,
The EcoScent Team
Easy to pay for it with Apple pay and…
Easy to pay for it with Apple pay and the delivery was super fast
3. Juni 2025
Antwort von ecoscent.co.uk
Hi,
Thank you for your kind feedback! We're glad to hear that you found the checkout process easy and that your order arrived quickly. We always aim to make your experience as smooth and efficient as possible.
We hope you’re enjoying your fragrance. Thanks for choosing EcoScent!
The EcoScent Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.