I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Mehr ansehen
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Das sagen Bewerter
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Mehr ansehen
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Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Mehr ansehen
Unternehmen hat geantwortet
Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn... Mehr ansehen
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Unternehmensdetails
Über ecoblaze
Vom Unternehmen geschrieben
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktinformationen
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Vereinigtes Königreich
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
Hervorragend
584 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 86 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast & free delivery-discounted product
Made the order via the Facebook webpage as the product was on offer (50% cheaper than I usually pay). Ordered at the weekend, product arrived on the following Tuesday. Great comms throughout with fast and free delivery 👍
15. Februar 2026
Antwort von ecoblaze
Thank you for the fantastic 5-star review!
We’re so glad you were able to snap up that deal on Facebook—50% off is a win in anyone’s book! It’s great to hear that the communications kept you in the loop and that the delivery arrived so quickly after the weekend.
We appreciate the support and look forward to seeing you for your next order! Kamva - CS Team
Quick response.
15. Februar 2026
Antwort von ecoblaze
Short and sweet—we love to see it!
Thank you for the review. We aim to keep our support as efficient as possible, so it’s great to know you appreciated the quick turnaround. Kamva - CS Team
Great value for money and these are…
Great value for money and these are great firefighters.
15. Februar 2026
Antwort von ecoblaze
Hi Janet,
Thank you for your feedback! We’re delighted to hear that you find our firelighters great value for money and effective for lighting fires.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Fantastic product and delivery was…
Fantastic product and delivery was ahead of schedule. Well done, Ecoblaze. Top service 🌟🌟🌟🌟🌟
20. Februar 2026
Antwort von ecoblaze
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with the product and that delivery arrived ahead of schedule.
We really appreciate your support and the 5-star rating — it means a lot to us!
Kind regards,
KM
Great delivery service
15. Februar 2026
Antwort von ecoblaze
Hi Craig,
Thank you for your feedback! We’re glad to hear you were happy with our delivery service.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Essentially fires
Couldn’t manage my firebox without Ecoblaze, be it starting my fire or boosting the embers
8. Februar 2026
Antwort von ecoblaze
Hi Carol,
Thank you for your wonderful feedback! We’re thrilled to hear that Ecoblaze firelighters make managing your firebox so much easier, whether starting a fire or boosting the embers.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Excellent products across the range
Excellent products across the range. Speedy delivery. Easy web site
19. Februar 2026
Antwort von ecoblaze
Thank you for your feedback! We’re delighted to hear that you’re happy with our products, enjoyed speedy delivery, and found our website easy to use.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Fast delivery
Fast delivery. A shame you use evri, left it in front of my gate. Yes gate locked. Delivery was for Monday and it turns up Saturday email arrived after I went to work. How can you work with that?
19. Februar 2026
Antwort von ecoblaze
Hi Steve,
Thank you for your feedback. We’re pleased to hear the delivery was fast, but we’re very sorry for the frustration caused by it arriving early and being left in front of your locked gate. We completely understand how inconvenient that must have been, especially with the notification arriving after you’d already left for work.
We’ll be raising this with the courier, as parcels should not be left in unsuitable or unsecured locations, and delivery dates should be adhered to wherever possible.
We really appreciate you taking the time to share your experience, and we’ll use this feedback to help improve our service going forward.
Kind regards,
KM
Very happy with my natural fire…
Very happy with my natural fire lighters, super quick delivery, trusted family company, all good so far.
4. Februar 2026
Antwort von ecoblaze
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear you’re very happy with your natural firelighters and that delivery was super quick.
It also means a lot to be described as a trusted family company — we really appreciate your support.
All the best,
KM
Excellent price,’prompt dispatch and…
Excellent price,’prompt dispatch and delivery A++
14. Februar 2026
Antwort von ecoblaze
Hi Ewan,
Thank you for the fantastic feedback! We’re delighted to hear you were happy with the price, prompt dispatch, and delivery.
We really appreciate the A++ and your support — we look forward to supplying you again soon.
Kind regards,
KM
Love the products.
Love the products.. but the only thing that’s annoying is, the delivery comes by two different couriers. This is very inconvient. Can they all come by DPD… please?
12. Februar 2026
Antwort von ecoblaze
Hi Patsy,
Thank you for your lovely feedback about the products — we’re so pleased you’re happy with them!
We’re sorry to hear that receiving deliveries from two different couriers has been inconvenient. We understand how that can be frustrating. We do use multiple courier partners depending on the product and location to help keep delivery times quick and costs competitive, but we really appreciate your preference for DPD and will certainly pass this feedback on to our logistics team.
Thank you again for your support — we truly value it.
Kind regards,
KM
The products are fine
The products are fine, I just didn't get what I ordered at first.
5. Februar 2026
Antwort von ecoblaze
Hi Sarah,
Thank you for your feedback. We’re glad to hear that the products themselves were fine, but we’re very sorry for the mix-up with your order initially.
We appreciate your patience and hope that everything has now been resolved to your satisfaction.
Kind regards,
KM
Everything 100%
11. Februar 2026
Antwort von ecoblaze
Hi Jonathan,
Thank you for your feedback! We’re delighted to hear that everything met your expectations.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Love the fire lighters
Love the fire lighters. Great value and a box of 200 lasts a long time. Makes lighting a fire easy and they’re very reasonably priced. Delivery also very quick.
5. Februar 2026
Antwort von ecoblaze
Hi Alex,
Thank you for your wonderful feedback! We’re delighted to hear that you love the firelighters, find them great value, and that they make lighting a fire so easy.
It’s also great to know that delivery was quick. We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Antwort von ecoblaze
Hi Simon,
Thank you for your feedback! We’re glad to hear you were happy with your order. We appreciate your note regarding the bag size and will take it into consideration for future improvements.
We really value your support and hope to supply you again soon.
Kind regards,
KM
A fantastic product
A fantastic product, no smell, always lights, and deluveted the next day. Amazing!
3. Februar 2026
Antwort von ecoblaze
Hi Greg,
Thank you for your fantastic feedback! We’re thrilled to hear that the product works so well, has no smell, lights reliably, and arrived quickly the next day.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Great product, terrible delivery
A switch to Evri delivery meant calls to chase up where my order was... a total lack of meaningful tracking and eventually the delivery of 17/18 bags.
The driver acknowledged the missing bag but recorded 18/18 anyway.
Many of the bags' tracking labels had been destroyed by the weather. The driver told me they had been left outside and exposed to the rain.
All in all disappointing. Ecoblaze provide excellent products but if Evri is their preferred courier I will have to look elsewhere. Every time I have delivery issues, it is Evri. Or Hermes as they use to be. Doesnt look like the merger with DHL changed much. Yet.
And one more thing. Ecoblazes sales@ email address isnt working (undeliverable responses).
3. Februar 2026
Antwort von ecoblaze
Hi Mike,
Thank you for your detailed feedback. We’re very sorry to hear about the issues with your delivery via Evri, including the missing bag, damaged tracking labels, and exposure to the weather. We completely understand your frustration, especially given the excellent products we aim to provide.
We also apologise for the difficulties with our sales email — this is not the level of service we expect to offer, and we are looking into resolving the email issue urgently.
Please be assured we are reviewing these delivery concerns with our courier partners to prevent similar problems in the future. We appreciate your patience and understanding while we work on this.
Kind regards,
KM
Easy to use website and delivery within…
Easy to use website and delivery within 48 hours excellent service
8. Februar 2026
Antwort von ecoblaze
It’s fantastic to hear that your experience was seamless from start to finish!
We know that a smooth online shop is just as important as the fire itself, so we’re glad you found the Ecoblaze website easy to navigate. Topping it off with a 48-hour delivery is exactly the kind of efficiency we aim for.
Thank you for the "excellent" feedback—we really appreciate your support! Kamva - CS Team
Order has not been received
Order has not been received,four days after expected. And your email address isn't being recognised so my enquiry about it keeps bouncing back. Fyi Evri are no good where I live, but Royal Mail or M&H carriers are reliable.
15. Februar 2026
Antwort von ecoblaze
Hi Jennifer,
Thank you for your message, and we’re very sorry for the delay and the issues you’ve experienced with contacting us. We completely understand how frustrating this must be, especially with unreliable courier service in your area.
Please be assured we are looking into your order with Evri to ensure it reaches you as soon as possible. We also appreciate your feedback regarding preferred carriers and will take it into consideration for future deliveries.
If you can provide your order number, it will help us resolve this more quickly.
Kind regards,
KM
Good product good price - Free & fast delivery
Researched suppliers of natural firelighters for my log burner. Work much better than newspaper and came across Ecoblaze. £9.99 for 200 and free delivery. Order acknowledged immediately and delivered a couple of days later
1. Februar 2026
Antwort von ecoblaze
It sounds like your research really paid off!
We are so pleased that you made the switch from newspaper to our natural firelighters—it certainly makes lighting a log burner a much smoother (and cleaner) experience.
At Ecoblaze, we aim to make the ordering process just as efficient as the product itself, so it's wonderful to hear that our immediate order acknowledgement and 48-hour delivery hit the mark for you. Thank you for the recommendation and the 5-star support! Kamva - CS Team
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