Fantastic value insurance for our two e-bikes! Even with the battery cover added as an extra, the overall cost was very competitive and offered excellent value for money. I had a query about locks dur... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I take out the policy today for my new ebike. Very straight forward transaction online all the documentation are well explained. Budget friendly especially for me first timer in buying an insurance... Mehr ansehen
Unternehmen hat geantwortet
Clear product details helped me make an informed buying decision. Good overall value for money providing good level of cover.
Unternehmen hat geantwortet
helpful and responsive service for helping us understand our options for cover. Our cover needs were slightly complex but the team helped us find the cover we need. We're confident we'll have support... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fahrradversicherung
- Unternehmensversicherung
- Gewerbeversicherung
- Versicherungsagentur
- Versicherungsmakler
- Mobilitätsversicherung
Über eavi
Vom Unternehmen geschrieben
Ride with Confidence. Security for your bike, wherever you go. Whether you're cycling for leisure, fitness, or your daily commute, our cycle insurance is designed to keep you covered. From carbon road bikes to electric bikes, we offer protection that suits your ride.
Our policies can include theft, accidental damage, and personal accident, ensuring you're looked after on and off the road. If you own multiple bikes, we also offer discounted options to insure them all under one policy. Wherever you cycle, ride with confidence.
Our policies can include theft, accidental damage, and personal accident, ensuring you're looked after on and off the road. If you own multiple bikes, we also offer discounted options to insure them all under one policy. Wherever you cycle, ride with confidence.
Kontaktinformationen
Prospero, RH1 1LQ, Redhill, Vereinigtes Königreich
- 0800 840 7136
- enquiries@eavi.uk
- eavi.uk
4.6
Hervorragend
41 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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excellent customer service
excellent customer service, easy to navigate website and professional people on hand to talk to, to explain and help with any queries.
19. Juni 2026
Antwort von eavi
Thanks for your review Stuart. Glad you found the website easy to use and that the team were on hand to help with any questions. We really appreciate the kind words about the service.
- The eavi team
Fantastic value e bike insurance
Fantastic value insurance for our two e-bikes! Even with the battery cover added as an extra, the overall cost was very competitive and offered excellent value for money. I had a query about locks during the set up process, and it was dealt with quickly and professionally. The whole experience was smooth, easy, and hassle-free. Highly recommended!
16. Juni 2026
Antwort von eavi
Thanks for your review. It's great to hear you found good value cover for both of your e-bikes. Glad the team could quickly help with your question about locks and that everything came together without any fuss.
As with all our policies, we've sent some helpful information by email about security requirements, proof of purchase and looking after your bikes, which can help make any future claim as smooth as possible. Our in house claims team are cyclists themselves, so they'll understand exactly what's involved should you ever need them.
- The eavi team
Antwort von eavi
Thanks for your review. We're pleased everything went smoothly from start to finish.
- The eavi team
Clear product details helped me make an…
Clear product details helped me make an informed buying decision. Good overall value for money providing good level of cover.
28. Mai 2026
Antwort von eavi
Thanks for your review Steve. Glad the information provided helped you choose the right cover with confidence. It's great to know you found the policy offered good value and met what you were looking for.
- The eavi team
Antwort von eavi
Thanks for your review. Nice to hear getting your electric bike cover sorted was quick and hassle free.
- The eavi team
Antwort von eavi
Thanks for the review Trevor. Glad we could get the right cover in place for you with a fast service.
- The eavi team
Insurance - no problem
Was very easy to buy the insurance I needed. When I needed to contact customer service my query was dealt with very quickly. Excellent service.
30. April 2026
Antwort von eavi
Thanks for your review Andrea. Glad to hear arranging the insurance was straightforward and that your query was sorted quickly by the team.
- The eavi team
Antwort von eavi
Thanks for your review Seth. Pleased to hear you found it nice and easy to arrange your bike insurance with us.
- The eavi team
I needed coverage for my orange phase…
I needed coverage for my orange phase 29
Factory I have just bought.the cover I purchased was everything I needed and it covered my other bike as well the site was easy to use and the cover price was decent
21. April 2026
Antwort von eavi
Thanks for your review Steve. Sounds like a great setup with the new bike. Glad you found everything you needed and that it covered both bikes at a decent price too. Nice to hear the site was easy to use as well.
- The eavi team
Antwort von eavi
Thanks for your review. Great to hear you found the process straightforward and the premium good value.
- The eavi team
They do a hard search on your credit…
They do a hard search on your credit score, because you're actually paying the insurance fee to a company called "Premium Credit" and you have to set up a payment plan with that company. If you don't, you're charged £25.
To withdraw within 14 days, as is your right, you have to pay £35 and the hard search still effects your credit score.
If I had known this before I bought the insurance for my bike, I wouldn't have gone near this company.
I'm furious that they have a third party involved. I've never experienced this with insurance.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von eavi
We’re sorry to hear about your experience. We can see that you’ve been in contact with our complaints team, who have completed a full review of your concerns.
Where customers choose to pay by monthly instalments, this involves a regulated premium finance agreement, which includes a credit check with the lender. Acceptance of the credit check and associated finance terms is actively required during the payment process. Any charges that may arise in this context relate to the finance agreement itself, rather than a charge for cancelling insurance. We have looked into the £25 charge and can see that it is required by the finance provider as part of their procedure when a customer does not sign an agreement within the stipulated time frame.
Customers who prefer not to enter into a finance agreement are always able to select annual payment, which involves no third party lender or credit agreement.
We appreciate your feedback as we always seek to improve customer experience where possible. Our team remains available should you wish to raise any further points with us directly.
Easy to order good value quick despatch…
Easy to order good value quick despatch free shipping
27. März 2026
Antwort von eavi
Thanks for the review, Neil. We’re really pleased you chose us for your bicycle insurance and that everything was easy to arrange at a good price. Glad to hear your insurance documents came through quickly too.
- The eavi team
Great delivery
25. März 2026
Antwort von eavi
Thanks for the review. It’s great to know you chose us for your bicycle insurance, and that your insurance documents came through nice and quickly.
- The eavi team
Good price and service
Very good prices and online interaction. Made simple and easy.
Very good customer service and follow up.
17. März 2026
Antwort von eavi
Thanks for updating your review, Robert. Glad to hear you found the price competitive, the online process easy to use, and the follow up from the team helpful too.
We really appreciate you taking the time to come back and share that. If you need anything else, feel free to get in touch.
- The eavi team
Antwort von eavi
Thanks for your review Heather. Glad to hear the team were helpful on the phone and got everything sorted for you.
The eavi team
I take out the policy today for my new…
I take out the policy today for my new ebike. Very straight forward transaction online all the documentation are well explained. Budget friendly especially for me first timer in buying an insurance for ebike. Hopefully, more customer will trust their good service from start to finished.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von eavi
Thanks for your review Ronaldo, and congratulations on the new e-bike. Glad the whole process felt straightforward and that everything was clearly explained. It’s great to hear the price worked well for you too, especially as a first timer.
The eavi team
Joe was very helpful
Joe was very helpful, knowledgeable and pleasant.
Hopefully I will never need to use their claims service!
23. Januar 2026
Antwort von eavi
Thanks for the review Roy. Brilliant to hear Joe looked after you and made things clear and easy. We’ll pass your kind words on to him. If you have any questions about your policy, feel free get in touch.
And hopefully you’ll never need to use the claims service, but just in case, we’ve sent some handy information by email about proof of purchase and how to lock your bike securely so that if you ever do need to claim, it all goes smoothly. Our in house claims team are cyclists themselves, so they know every part and piece of your bike and will guide you through it.
The eavi team
Antwort von eavi
Thanks for your review Neil. Pleased to know it was simple to arrange and good value as well. That’s exactly what we aim for.
The eavi team
They were very quick and easy to deal…
They were very quick and easy to deal with online very reasonable quote highly recommend
30. Dezember 2025
Antwort von eavi
Thanks for the review Craig. Great to hear everything was quick and straightforward.
- The eavi team
Antwort von eavi
Thanks for your review Andrew.
- The eavi team
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