Ms. Glenda was very professional and knowledgeable. She not only made my wait for finance smooth . But I also had great conversation with her catered to my being a veteran. This is what customer servi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Wonderful experience! My sales person Wendel Braxton and sales managerJesus Santos worked hard to get me the deal I needed to get my Tesla. If you are ever interested in purchasing a vehicle please b... Mehr ansehen
Ms Glenda welcomed me as soon as I came in the door very nice smile made me feel good. She explained everything to me and made sure I understood what I was signing I couldn’t have had a better represe... Mehr ansehen
My saleswoman was great. Glenda Bradley was attentive,fair and honest with me. I wasn’t however planning on staying 5 plus hours for a vehicle. That part of the process almost made me leave.
Unternehmensdetails
Vom Unternehmen geschrieben
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
Kontaktinformationen
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, Vereinigte Staaten
- 8886504775
- Sales@easterns.com
- easterns.com
4.3
Hervorragend
889 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Broken promises
Broken promises. Sold me LoJack without telling me it was built in. LoJack does not work and will not give refund. Promised two keys and full tank of gas. Didn’t happen. Will not make right. Buyer beware!!!!
23. Dezember 2023
Bewertung ohne vorherige Einladung
This company is a no go Zone.Let me…
This company is a no go Zone.Let me share a second butter experience. Called them after they said I should get an offer letter and bring which was the requirements to get the loan approved. I went there with an offer letter. Sat for hours and they checked my credit four different banks. Minutes later they came back and said I have a pre-approval. And I should bring $4000-$5000 to get the car. Chevy or Ford. Then I went back and read the Truth in Lending act and came back to inquire about why I need to pay for a loan. Guess what???they said I do not have a pre-approval, and secondly they need to use that money to secure a loan. Which is not true. I asked dwhy don't you pay money to secure a credit card and they trying explaining with some anger and shaking like babies. Then I asked for the pre-approval so I can call that particular bank to know why they are requesting $5000 before securing me a loan, lol the manager went to the counter, after minutes came back and told me I need to go talk to someone else. This has been his statement before as soon as I asked if they participate in the Truth in Lending act, he became angry and asked me to go talk to a lawyer, I told him.yes I will sue if they don't participate in Truth in Lending act. Guess what he woke up and told me he has nothing to say, and before going he told me I had written a review? I said yes and he said I wrote it so others can see and make their decisions off that right? So I should go talk to someone else! Lol this is a NO GO ZONE. Easterns On FORD MEADE ROAD LAUREL IS A NO GO ZONE. Very very bad customer service. Don't go there. Don't please. Next I saw the agent I spoke with and asked him who pre-approved me and he called the name of the bank and before he could say it another agent ran to him and stopped him and asked him not to mention anything. This is how bad things are here.
10. Mai 2023
Bewertung ohne vorherige Einladung
Devan Young
Devan Young
Very professional, knowledgeable about all matters. He was patient, kind and a pleasure to work with.
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan was helpful
Devan was helpful, patient and very professional
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young
Devan Young
Devan Did a great job, he was patient and very knowledgeable within the car buying process would definitely recommend him and the Easterns Family
30. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Your feedback is greatly appreciated and we're so glad to have exceeded your expectations. Thank you for choosing Easterns!
Devan Young
Devan Young
Come see him and get in a car today!
30. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Devan was a great salesman. I knew nothing about the process of trading my car in and he was very patient with me and help me through everything. I’m happy he was the person that helped me. Will be referring him and Easterns to my friend that is currently looking for a new car.
29. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.
Devan Young
Devan Young
His customer service was great. I had issues on my end and got frustrated and he assured me everything was going to be great. I have to wait but I trust him and confident that it will happen. Thank you
21. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Devan Young was an exceptional sales rep. He takes pride in helping people and got me out the door with a good deal. I highly recommend him and his staff to anyone.
19. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Mike Johnson is an unprofessional
Mike Johnson, of Eastern Automotive Group in Temple Hills Maryland, is an unprofessional, ghetto, judgmental, circus clown. He likes to show off to an audience. He lied about being from the legal department when he called me as a scare tactic. What he didn't realize was, I am an attorney, and not only that, but I had also already googled him. Something he should have done before he came for me. They tried to say that I falsified my income documentation because I make almost $200k a year. The only thing about my income that was false, is that's not all my income. He's used to a certain type of customer, and he thought that I was the usual. Now I must show him who I am and where my power lies.
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Our salesperson Devan was great
Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!
31. März 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!
Trying to keep my money to hold a car.
On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.
18. März 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Devan Young
Devan Young
Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.
10. März 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!
6. März 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan Young
Devan Young
Very respectful, very helpful i would highly recommend him to anybody
18. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
He was very patient. Friendly and explained everything in great detail. Very cool guy to to business with. I would definitely recommend him to all my friend and family.
15. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Very nice person,very helpful and patient.very respectful thank you.
4. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
Was a great young man very respectful and patient and will highly recommend him to my family and friends
19. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Mr. Young really worked hard to get me a great deal. This young men is awesome!!
Thank you so much I truly appreciate him.
Mr. Young have such confidence in his work.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young was very helpful he did a…
Devan Young was very helpful he did a great job at helping us find a great rate and manageable payment !!!! Great job would definitely send friends and family to him
28. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.