Eahora Ebike Bewertungen 

So bought the Eahora Juliet June 12, out of the box it had bent defective front forks.. Sent pictures as they asked me to do, and said they would send out new replacement forks, now going on (1) month.. Excuse after excuse, keep saying shipping tomorrow, tomorrow never comes, absolutely the worst customer service bar non.. Now they say no airplanes available to ship to the USA lol, and say Saturday will ship for sure.. Of course I don’t believe it, every message they reply to, they just make up another stupid excuse to buy time, so annoying.. So disappointed and dissatisfied with their customer service, could never refer friends to buy there bikes.. Lesson learned, buy American…

I reached out for part that broke. They responded promptly. Asked a few details and after a few communications resolved my isssue. This is my second bike and every issue they have tsken care of.

Got my ROMEO PRO 2 a few weeks back, and honestly? It's blown me away. This e-bike totally nails that perfect mix of being super powerful but actually practical for everyday riding. Seriously, the power on this thing is wild – hills basically don't exist anymore with the PRO2. 'Power through' takes on a whole new meaning! Plus, the battery just keeps going and going. I'm usually running full speed with lights blazing, and it still surprises me how long it lasts. Putting it together was way easier than I expected, and shoutout to their customer service team – super helpful and actually want to fix things if you need 'em. After really testing it out, I can say it's one of the best all-rounder e-bikes I've tried. Just feels super solid, and honestly? It makes riding anywhere way more fun. If you're eyeing a high-quality e-bike, definitely give the ROMEO PRO 2 a look.

This company is a joke. I tried to write this review on their site but they have intentionally turned off that feature (no surprise). It speaks to the mindset of a company that has no customer service phone number. The only way to reach this company is via email. I ordered a bike from them and they have shipped it to numerous locations around the country but can't seem to ship it to me. They tell me they are keeping their eye on the order as the shipping company gives me real time texts of the order being delivered in a different state. This has happened twice now and all I get is emails telling me they are on it. If they had a number I might actually be able to resolve this but that clearly is not a concern for them. I'm done with these guys. Find a company that cares about serving their clients not just giving them lip service.

The eBike was purchased through Amazon, arrived 3 days late and damaged by FedEx. I had to pay for the price of shipping to return the item, it's been a full 2 weeks and NO ONE has processed the refund. This business is awful on many fronts. Buyers please beware!

I received my Romeo Pro II 2025 without any instructions, and the online instructions were for the old, single motor model which made assembly difficult. The front fender guard wouldn't fit due to the placement of the front motor wires, and the bike and battery came dinged and scratched out of the box. After assembly, I filled the rear tire within spec (matching the front tire pressure) and went for an extremely short ride. Upon dismounting the bike, the rear tire wouldn't turn. After a few attempts to push the bike, the rear tire blew up. I immediately contacted support (support only responds at 3am for me who lives in California as they are located in China) who informed me they would be sending me a new tire. It has been two weeks and the tire is still in transit. Over this time the bike has been sitting. The brake fluid reservoirs appear to he drowing algae within. When I mentioned this, customer service said the "turbidity" is normal with use. I haven't used the bike at all. At this time I requested a refund as their return policy is 15 days per the website. They have been deflecting my refund request and tacking on additional fees to the refund policy not stated on their website.

Buyer beware! If you receive a lemon from Eahora, they will not provide adequate customer service and will push you around.

The motorcontroller was bad outta the box. two crap tires and the worst part is dealing with the company. That cheap price dupped me. Save yourself.

ZERO stars if your site allowed. I ordered an AM 100. It took months to arrive. The battery retainer clip was cracked in half on arrival and missing a piece. The battery was toast and would not charge. They made me pay for a battery tester and then send them a video that the battery was dead. They ignored my emails for 4 weeks while continuing to promise a tracking number. Finally the battery arrived. They forgot to send a replacement retainer clip. On top of that the new battery they sent is incompatible with the charger that came with the first battery. For anyone reading this I have purchased several brands of ebikes including FreeSky, Himiway and NONAME Amazon. All are of superior quality to the Eahora. Their customer service is horrible and they put the onus on the customer to prove they received garbage. Do not buy from this company, it's not worth the hassle when there are so many great alternatives out there.

I purchased a Eahora JulietIII last fall. It had drive failure after 12 Mi. They do not have a direct phone tech service. You can only contact them through their E-mail server. They have sent many parts after much delay, bike is still not operative! They refuse to refund the purchase price. After TWENTY-FIVE E-mails still no results. They should not be allowed to be in business.
Neal Seacord

Do not buy from this company. Search Facebook forums and you’ll find countless people that have bought these bikes that are extremely upset. The products often do not work, the controllers overheat and the company is impossible to deal with. They will nickel and dime you, refuse to refund a purchase and it takes weeks to receive parts from them. Trust me, this will be a regrettable purchase.

My name is Anthony Vegas. I initially had issues with my Eahora electric chrome chopper. However, I was contacted by Kaia, who was a representative of Eahora. She was incredibly helpful in mediating between the company I purchased the electric chopper from corporate. Kaia was incredible. She allowed me to vent and more importantly mediated a solution that was more than acceptable to me. Kaia listened to me and respected my feelings without judgment. She is an asset to her company and I only hope her company gives her the recognition she deserves. Sincerely, Anthony Vegas

The customer service is not very good. And not very helpful. Thinking about sending bike back to them .

The worst experience ever. It is about their scooter not the bike , but it seems don’t make any difference. Scooter broke second week we got it. No costumer service ever .Even if you in theory have 15 days to return the product it is no way to find out how to do so. Do yourself a favor - shop elsewhere.

not only are their bikes the best valje for the money as far as speed and range, but their service is excellent. they sent me replacement parts after i had an issie with the brakes, they also sent me a refund to use towards a repairman installing the replacement parts. this is a super fair and honest compay im happy to have done business with them

WE bought an eahora bike over a month ago. it has several issues.

the front motor didn't work, the bike would drive itself (we had an accident almost where it almost hit a car)

eahora refuses to fix the bike and send spare parts.

ontop of that they have been sharing my personal information without my permission.

typical Chinese ebike company.

Please research this company throughly before buying their products. I made the mistake of impulse-purchasing one of their bikes which broke on me within a week. After spending a month trying to contact support I started digging through ebike community forums, which revealed pages-long lists of complaints from people who'd had my exact same experience. What's worse, Eahora isn't even a company registered in the United States, so there's no authority we can report them to. They're predatory scammers, not a business.

I would give ZERO stars if I could. This company is a SCAM! Received the C100 with brakes dangling. Contacted Eahora… mind-numbing responses that made no sense. I was so frustrated I just went and got them attached. It was well within the warranty period but they wouldn’t pay the receipt because it needed to be done at their center, 6 hours away!!! Who can drive 6 hours for a simple brake attachment?
(Both tires blew within a few months, not covered - that’s not a big deal but still.)
Next, my battery lock won’t work, and I’m stranded. I looked into it and found a big crack on the inside! The battery could’ve easily fallen out while I was riding! Again, within the warranty period, but, nope! Won’t cover it!!! I was so mad!! How is a crack on the inside of a battery casing MY fault?? When I finally got past my resentment and bought another one to install, I saw how cheap the part was and realized that’s how they make their money. These parts are meant to break, and you can’t get them anywhere else. Oh!! And this is what they told me… it’s your fault for taking the battery out! What?? They literally market the bike as being so convenient you can take the battery in and out!
WHY I trusted them one more time, that’s on me. A simple bike rack - easy right? Well, the perfect photos don’t quite match with the 50 parts shoved in a box and thrown at my door 3 weeks late with NO instructions!!! How do you throw a ton of tiny parts at someone and don’t give them instructions?? There’s not even online instructions, just a video, no words - cause, why would you need words!!?? - it’s just music and a guy putting together all these tiny parts and literally blocking the assembly areas with his hand.
Write to Eahora, demanding my money back. They act like they can’t read the words, “I want a refund”. After two weeks fighting with them, I went and opened an investigation in PayPal.
The second I mentioned it, they suddenly offered to refund me.
I HATE this company!!! Any decent cyclist wouldn’t be caught dead on one of these bikes. The bikes are cheap, the parts are cheap and Eahora could care less if you live or die, they won’t refund you.

NEVER again!!! Getting a real bike from a reputable company next time!

I ordered an E bike via their customer support as I couldn't get it delivered to NZ via their website. Right from the outset I told them I lived in NZ. They sent me an invoice which had my address on it and was subsequently paid. Highly excited in anticipation of getting a fabulous scooter I was soon knocked down to earth when I received an email saying they couldn't deliver to NZ. They didn't check a map and didn't realise I lived in Australia 'their words'. I was very disappointed knowing I wasn't getting a new scooter but was livid being told I lived in Australia!

I've contacted Eahora three times about questions and issues with my Juliet and they have responded within 2 days on each.
The explanations/service provided are adequate and I hope they continue to be.
The bike is a beast and easily goes 100 miles on a charge.

While the bike itself is somewhat nice it lacks support from the manufacture. I would suggest to anyone buying anything from eahora that you should not trust them to support their own warranty. They continue to refuse assistsnce on their products. I purchased one from Ebike market place and received it damaged and the MCO improperly filled out. Its going on 4 months now to get the parts to repair the bike as well as a properly filled out MCO. The warranty will run out before i even get a chance to ride it. If you plan on riding it on the road dont waste your time.