E-Venture Bikes Bewertungen 

118
TrustScore 3.5 von 5

3.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Above and beyond service. Due to the number of bikes required E- venture even procured an extra bike in order to accommodate a group of 14. The help in getting the right bike to the right size person... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Informed me the item had been posted but then accidently processed a refund instead of dispatch. Site then said out of stock when I tried to reorder. Unhelpful and rude people and a disorganized compa... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We hired 4 bikes by phone the day before, with staff answering my questions and explaining how the system worked. In the morning, we cycled around Derwent Water with a detour up to Surprise View as w... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I ordered a bike bell as a birthday present- the wrong item was picked and despatched. On receipt I spoke to Mike to explain the situation and he said that I would have to return the incorrect one... Mehr ansehen

Unternehmensdetails

  1. Veranstaltungen & Unterhaltung

Informationen, die aus verschiedenen externen Quellen stammen

E-Venture Bikes provides electric bike hire and sales. See more and go further when you ride E-Ventures pedal assist bikes and enjoy the beautiful scenery.


Kontaktinformationen

3.3

Akzeptabel

TrustScore 3.5 von 5

118 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.3

Alle Bewertungen

(118)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Ordered on Monday night (after hours)

Ordered on Monday night (after hours), was phoned on Tuesday to say it had been dispatched, phoned by courier 30 minutes before then received on Wednesday morning. 10 minutes to attach handlebars and check bolts and out for a ride after school on Wednesday. Great service, Brilliant bike!

7. Juni 2021
Bewertet mit 5 von 5 Sternen

Great rental experience from the…

Great rental experience from the beginning to the end. Helpful staff, really nice bikes and convenient location. E bikes are so good for these hills.
Highly recommended

19. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Actual heroes

Actual heroes: 50km into the 175km ride (The Fred Whitton) my front mech cable snapped and I was stuck in the little ring unable to change. I hobbled to Keswick and was able to get an emergency repair (and a few other turn ups which I should have already done before such a big ride!) The team their were so busy with it being a bank holiday weekend but they really helped me out, they saved the ride. My bike has never felt better, they really know their stuff. To the three lads that helped me - thank you!

2. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Broken Parcel

My parcel was received with a broken top and split tin of foam, not their fault but somewhere along the line it was badly damaged. I rang E-Venure Bikes and a replacement was sent within a couple of days. Thank you so much

19. April 2021
Bewertet mit 5 von 5 Sternen

Good service for new e-bike purchase.

Good service for new e-bike purchase.
- Website had accurate stock levels
- Comms were swift
- Delivery on time, the very next day
- Dealt with a tyre related query via phone and email very quickly

Would be happy to use again or recommend to others

11. April 2021
Bewertet mit 1 von 5 Sternen

Never received item

Informed me the item had been posted but then accidently processed a refund instead of dispatch. Site then said out of stock when I tried to reorder. Unhelpful and rude people and a disorganized company. Won't be ordering again.

31. März 2021
Bewertet mit 3 von 5 Sternen

I saw the bike advertised

I saw the bike advertised. Placed the order and had the order confirmed. I ordered some peddles from another store.
I was then told that a mistake had been made and the bike was not for sale. My money was refunded and I now have some peddles I do not need.
Rather disappointing.
Prompt reply with apology from company. I understand these are difficult times but was really excited about getting the bike.

9. März 2021
E-Venture Bikes-Logo

Antwort von E-Venture Bikes

Hi Ian,

Thanks for leaving your review on Trustpilot.  We are sorry that you feel that you had to rate us with 1 star.  Unfortunately, as a small business we can face problems with synchronising our physical stock to our web stock. We felt that we responded adequately within 12 hours of you placing your order and would like to apologise if this was not satisfactory. We are constantly working on any issues that may arise to improve our service. If there is anything else we can help you with please let us know.

Many thanks,

Mike

Bewertet mit 1 von 5 Sternen

Where do I start 🤔

Where do I start 🤔
Communication was let’s say vague with myself having to chase information on a bike purchase after several messages a reply to a question asked which was simply a delivery date and time was given and typically this was to be a day not possible as we are keyworkers on asking to change to another day again no answer was given, eventually after waiting a whole Thursday and Friday no delivery. I again phoned and this time was given a number to a courier service as it had been sent for delivery, again no information was given??, I then had to phone the courier company myself and although the lady who answered was very helpful, found out it had been sent to a wrong depot so we have now had to take more time of as the estimated date is on yet another date where we have to do this, I’m being promised I will be contacted about this but I will not be recommending this company as we still do not have our expensive bike and I’m now waiting with baited breath what condition it’s going to arrive like.
🤬

5. März 2021
E-Venture Bikes-Logo

Antwort von E-Venture Bikes

Hi Mark,

I am sorry to hear that you have not received your bike when you requested. The first I knew about this was from your poor TrustPilot review.
Its a shame you feel that you have not had a great service and we thankyou for your comments and look to improve our weaknesses in the future.

If I could give you a little insight into our business and why communication may have been lacking. We have 3 members of staff working on separate days to try and reduce risk of Covid 19 transmission. We are also shut on Sundays and Mondays which is advertised on our website. We have been amazed at how busy we are at present and although difficult we have worked hard to get everyones delivery's to them when they request. I personally drove a 1 hour round trip to drop your bike off at the delivery depot to ensure your bike would be delivered on the Friday as you wanted. We have obviously been let down by the couriers and unfortunately your bike is arriving late.

Although this does not get your bike to you any sooner I hope you can empathise with our situation and see that we have done everything that we can to accommodate you.

Please feel free to get in touch and we are happy to help.

Hope you receive your bike soon,

Kind regards,

Mike

Bewertet mit 5 von 5 Sternen

SRAM Powerpack (cassette and chain)

Excellent value and service. I ordered the item and it was processed and posted out extremely quickly - received much earlier than expected.
Not reviewing the item itself as it hasn't been fitted - but not had any issues with SRAM to date.

1. Februar 2021

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