Bought cigars on Dec 18, 2019. I have emailed numerous times. Continue to get the run around. Have requested a refund multiple times. No response. Absolute horrible scam. Stay far away. Place wi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Where is this order! Order number: 18901 Placed: 01/05/2020 18:02:22 EST 1 review Reported 3 days ago Praesent nec erat convallis Lorem ipsum dolor sit amet, consectetur adipisc... Mehr ansehen
Unternehmen hat geantwortet
Ditto as others have said when ordering on/around the hurricane; a bit of a delay, but emails were timely and overall satisfied with the purchase. I like that boxes are vacuum sealed...if the boxes a... Mehr ansehen
Unternehmen hat geantwortet
Placed my order on June 6, 2019. I've emailed Damian 4 times since then asking for order status. To date I have have received no response to my emails. My order remains "pending" on the website.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
🔄 UNDER NEW OWNERSHIP - 2025 Duty Free Cigar Co. is under new management as of 2025. We recently acquired this domain and business and are committed to completely transforming the customer experience. WHO WE ARE NOW: We are a team of passionate cigar enthusiasts dedicated to providing authentic Cuban cigars with exceptional service, fast shipping, and transparent communication to customers across the United States. WHAT WE OFFER: ✓ 100% Authentic Cuban Cigars - Genuine products with verifiable seals ✓ Fast, Free Shipping to USA - Reliable delivery with real tracking ✓ Responsive Customer Service - 24-hour response guarantee ✓ Quality Guarantee - Premium cigars in perfect condition ✓ Secure Payment Options - Protected transactions with buyer protection OUR COMMITMENT: We acknowledge that previous management had significant operational and customer service issues documented in reviews from 2019-2024. We are NOT affiliated with that operation. Under new ownership, we guarantee: • Proactive communication at every step • Real tracking numbers on all shipments • Prompt responses to all inquiries • Honest refund processing when needed • No manipulation of reviews - all feedback welcome REBUILDING TRUST: We're reaching out to past customers who had negative experiences with complimentary samples and compensation offers. Our goal is to prove through actions—not just words—that Duty Free Cigar Co. is now a trustworthy, professional operation.
Kontaktinformationen
401B Dustan Place, New York, Vereinigte Staaten
- contact@dutyfreecubancigars.com
- dutyfreecubancigars.com
1.4
Ungenügend
83 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Damian is the man
Damian is the man. Received my order in perfect condition.
6. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Jeffrey,
Thank you so much for your positive review! We're thrilled to hear your order arrived in perfect condition and that you had a great experience.
We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the perfect condition delivery you experienced while enhancing every aspect of our service.
We're glad you received: ✅ Perfect condition arrival - quality delivery and handling ✅ Positive overall experience - satisfaction with your order
Under new management, we're taking the experience to the next level:
Faster shipping - reduced delivery times with free US shipping
Real-time tracking - follow your package every step
Same perfect condition - secure packaging and careful handling
Enhanced customer support - 24-hour response guarantee
Loyalty rewards - exclusive benefits for returning customers
Expanded selection - more authentic Cuban cigar options
If you're ready to order again after all this time, we'd love to welcome you back! Contact us at contact@dutyfreecubancigars.com for:
Complimentary premium samples with your next order
Welcome back customer discount
Updated product catalog
VIP customer service
Thank you for your business back in 2018 - we'd be honored to serve you again under the new management!
Best regards,
New Management Team
Duty Free Cigar Co.
The wait is worth it
It was great working with Damian at DFCC. My order arrived in perfect condition. (be patient they will arrive...it’s a long journey) I couldn’t be more satisfied. Thank you Damian for making it a great experience. I’m placing another order this week.
PV
6. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Nancy,
Thank you so much for this wonderful review and for your patience! We're thrilled that your order arrived in perfect condition and that you had such a positive experience.
🆕 EXCITING NEWS - NEW OWNERSHIP SINCE 2024:
We are the new owners of Duty Free Cigar Co. as of 2024. While we're not affiliated with the previous management, we're honored to continue serving loyal customers like you who appreciate authentic Cuban cigars.
🚀 YOUR NEXT ORDER - GAME CHANGER:
Since you're placing another order this week, you'll experience our BIGGEST improvement:
**NO MORE LONG WAIT!**
✓ **3-5 DAY DELIVERY TO THE US** ⚡ (yes, really!)
✓ Real-time tracking from day one
✓ Proactive updates - you'll know exactly where your order is
✓ Same perfect condition and authenticity you loved
✓ Express processing within 24-48 hours
**You won't need to "be patient" anymore - your cigars will arrive in less than a week!**
🎁 LOYAL CUSTOMER VIP PACKAGE:
Since you're already ordering again this week, here's our thank you:
• **20% OFF** your new order (Code: NANCYVIP20)
• **FREE express 3-5 day shipping**
• **Priority VIP processing** - ships immediately
• **Direct VIP contact** for all future orders
• **Exclusive access** to limited editions
💰 **YOUR SAVINGS:**
On a $200 order: Save $40 + Free sampler + Free shipping = $100+ value!
📧 PLACE YOUR ORDER NOW:
Email: contact@dutyfreecubancigars.com
Mention this review to activate all your benefits!
**Best part:** Your cigars will be at your door in 3-5 days - no more long journey, no more waiting! We've revolutionized the delivery process specifically to serve customers like you better.
We're excited to earn your continued loyalty with our faster, better service!
Best regards,
VIP Customer Relations Team
Duty Free Cigar Co.
📧 contact@dutyfreecubancigars.com
Even Rain Could Not Ruin My Buying Experience
I never ordered true Cuban cigars online. I always bought them when traveling or when friends came from Canada. The cigars arrived fresh and dry. I mention dry because the delivery company left it outside in the rain and the outside box got soaked. The whole shipment was sealed and each box was sealed so everything was perfect. Deliver took longer than I hoped but that is because I was so anxious to smoke them and I buy almost everything using Amazon prime so I am spoiled. This place offers real Cuban cigars at prices cheaper than duty free shops
6. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Richard,
Excellent review! Glad our packaging kept everything perfect despite the rain.
🆕 NEW OWNERSHIP SINCE 2024:
**FASTER NOW:** Your next order arrives in just **3-5 days to the US**!
🎁 **SURPRISE GIFT FOR YOU:**
We have a special thank-you gift waiting for your next order.
📧 Contact us: contact@dutyfreecubancigars.com
Mention this review to claim it!
Best regards,
New Management Team
Duty Free Cigar Co.
Montecristo #2
Great cigars, good communication I will definitely buy again.
6. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Jim,
Thank you for your review! We're thrilled you enjoyed the Montecristo #2 - excellent choice.
🆕 NEW OWNERSHIP SINCE 2024:
**EVEN BETTER NOW:**
✓ **3-5 day delivery to the US**
✓ Real-time tracking
✓ Same quality & great communication
🎁 **GIFT FOR YOUR NEXT ORDER:**
We have a surprise waiting for you!
📧 contact@dutyfreecubancigars.com
Mention this review to claim it.
We look forward to serving you again!
Best regards,
New Management Team
Duty Free Cigar Co.
Great job!
Great prices, cigars were in excellent shape, and Damian was very good to work. Would recommend without hesitation!
6. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Dave,
Thank you for the recommendation! We're thrilled the cigars arrived in excellent shape.
🆕 NEW OWNERSHIP SINCE 2024:
**IMPROVEMENTS FOR YOU:**
✓ **3-5 day delivery to the US**
✓ Real-time tracking
✓ Same great prices & quality
🎁 **SURPRISE GIFT WAITING:**
Contact us for your next order and receive a special gift!
📧 contact@dutyfreecubancigars.com
Mention this review.
Looking forward to serving you again!
Best regards,
New Management Team
Duty Free Cigar Co.
Honest site, quality cigars.
Honest site, great service and quality cigars. Thank you kindly, I will be ordering again in the near future.
6. Mai 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Christopher,
Thank you for your positive experience! We're glad you received quality cigars and great service.
🆕 NEW OWNERSHIP SINCE 2024:
**IMPORTANT CLARIFICATION:**
We acquired this business in 2024 and are NOT affiliated with the previous management. We know the prior ownership unfortunately failed many customers, which is unacceptable.
**OUR COMMITMENT TO REBUILD TRUST:**
✓ **Transparency first** - clear communication always
✓ **Fast 3-5 day delivery to the US** - no endless waiting
✓ **Real-time tracking** - you know exactly where your order is
✓ **Authentic Cuban cigars** - sealed boxes, quality guaranteed
✓ **Reliable service** - we deliver on our promises
We're working hard to restore the reputation this business should have had from the beginning.
🎁 **GIFT FOR YOUR NEXT ORDER:**
Since you're ordering again soon, we'd love to prove our commitment with a special surprise.
📧 contact@dutyfreecubancigars.com
Mention this review.
We appreciate the opportunity to earn your continued trust under new, reliable management.
Best regards,
duty free Cuban cigars
First I want to say customer service and communication was amazing! Damian was quick to respond to all my questions. Received my package in roughly 24 days to an FPO/APO address. Very fast for the location being sent. Packaging was above and beyond. Everything ordered was vacuum sealed and protected very well. All legitimate seals and barcodes were exactly were they were supposed to be. 100% real Habanos. This is my go to site from here on out!
9. März 2018
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Nick,
Thank you for this detailed review! We're thrilled everything arrived in perfect condition with authentic Habanos seals.
🆕 NEW OWNERSHIP SINCE 2024:
We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management (Damian). While we're glad you had a positive experience then, we're committed to making future orders even better.
**IMPROVEMENTS FOR YOUR NEXT ORDER:**
✓ **Faster delivery** - even to FPO/APO addresses
✓ **Real-time tracking** - know exactly where your package is
✓ **Same premium packaging** - vacuum sealed, protected
✓ **100% authentic Habanos** - legitimate seals guaranteed
✓ **Proactive communication** - updates without asking
**SPECIAL NOTE FOR MILITARY:**
We value your service and ensure reliable delivery to FPO/APO locations with full tracking support.
🎁 **GIFT FOR YOUR NEXT ORDER:**
As a thank you for your service and loyalty, we have a special surprise waiting.
📧 contact@dutyfreecubancigars.com
Mention this review and your FPO/APO needs.
We're honored to serve those who serve. Looking forward to your next order!
Best regards,
Damian was super helpful and expedited …
Damian was super helpful and expedited my order to make sure that I had my cigars in time for my Christmas party. Will definitely shop with him again
18. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Aaron,
Thank you for sharing your positive experience!
🆕 NEW OWNERSHIP SINCE 2024:
We are the new owners of Duty Free Cigar Co. as of 2024 and have NO affiliation with Damian or the previous management.
While we're glad you received your cigars in time for your Christmas party, we want you to know that under new management, expedited service is now our STANDARD - not the exception.
**FOR YOUR NEXT ORDER:**
✓ **3-5 day delivery to the US** - always fast
✓ **Real-time tracking** - no surprises
✓ **Proactive communication** - we keep you updated
✓ **100% authentic Cuban cigars**
✓ **Special occasion planning** - we help you get cigars on time
🎁 **GIFT WAITING FOR YOU:**
Ready to order again? We have a special surprise for loyal customers.
📧 contact@dutyfreecubancigars.com
Mention this review.
We look forward to serving you with reliable, fast service every time!
Best regards,
Great products and reliable service
I was very pleased with service and product. It took a little longer to receive but Damian was always responsive to my inquiries. Everything arrived safely and met every expectation. Will definitely shop again with confidence.
6. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear John,
Thank you for your positive review! We're glad everything arrived safely and met your expectations.
🆕 NEW OWNERSHIP SINCE 2024:
We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management.
**NO MORE "LITTLE LONGER" WAIT:**
✓ **3-5 day delivery to the US** - consistently fast
✓ **Real-time tracking** - no need to inquire
✓ **Proactive updates** - we contact you first
✓ **Same quality products** - authentic Cuban cigars
✓ **Reliable service you can trust**
Your next order will arrive faster with full transparency every step of the way.
🎁 **GIFT FOR YOUR NEXT ORDER:**
Since you're shopping again, we have a special surprise waiting.
📧 contact@dutyfreecubancigars.com
Mention this review.
We're committed to exceeding your expectations with speed and reliability!
Best regards,
Can’t wait....
Edit: First package came in today package was great packed safely and shipping was fast. They are now resting in the humidor. Sorry for not being patience Damian but thanks for being understanding two thumbs up.
Damian sent shipping info everything was correct. Just waiting on package to arrive. If you’re on the fence he’s good in my book. I would recommend.
29. November 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Jay,
Thank you for updating your review! We're glad your package arrived safely and is now resting in your humidor.
🆕 NEW OWNERSHIP SINCE 2024:
We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with Damian or the previous management.
**NO MORE WAITING OR WONDERING:**
✓ **3-5 day delivery to the US** - consistently fast
✓ **Real-time tracking** - watch your package move
✓ **Proactive updates** - no anxiety, just information
✓ **Same safe packaging** you experienced
✓ **100% authentic Cuban cigars**
Your patience won't be tested again - just smooth, fast service.
🎁 **GIFT FOR YOUR NEXT ORDER:**
Ready to restock your humidor? We have a surprise waiting.
📧 contact@dutyfreecubancigars.com
Mention this review.
We're committed to earning your recommendation with reliable, stress-free service!
Best regards,
I have to echo the good reviews below
I have to echo the good reviews below. I've dealt with about 6 companies on.one for cigars and never had the responsiveness and excellent service I got from this company. They are legit, top-notch. Damian was unfailingly patient with my many questions, always responded quickly.
A first class outfit with good products, good products and great service.
3. November 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Alan,
Thank you for this excellent review! We're honored you ranked us above 6 other companies - that's meaningful feedback.
🆕 NEW OWNERSHIP SINCE 2024:
We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management.
**OUR COMMITMENT TO STAY "TOP-NOTCH":**
✓ **Same responsiveness** - replies within 24 hours
✓ **Patient service** - all your questions answered
✓ **3-5 day delivery to the US** - faster than before
✓ **Real-time tracking** - full transparency
✓ **Authentic products** - legitimate Cuban cigars
✓ **First-class experience** - every single time
We're working hard to maintain the high standard you experienced and improve it even further.
🎁 **GIFT FOR YOUR NEXT ORDER:**
Since we're your top choice among many options, we have a special surprise waiting.
📧 contact@dutyfreecubancigars.com
Mention this review.
Thank you for your trust - we're committed to staying your #1 source!
Best regards,
I was very pleased with the service
I was very pleased with the service and especially with the customer care from Damian. He was very supportive of my questions that I asked about the products which I admit are top quality. I would highly recommend this company for any product I purchased with the upmost trust.
3. Oktober 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Paul,
Thank you for your trust and this wonderful review! We're glad you received top quality products and supportive service.
🆕 NEW OWNERSHIP SINCE 2024:
We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management.
**OUR COMMITMENT TO EARN YOUR TRUST:**
✓ **Supportive customer care** - all questions answered patiently
✓ **Top quality products** - authentic Cuban cigars guaranteed
✓ **3-5 day delivery to the US** - fast and reliable
✓ **Real-time tracking** - full transparency
✓ **Responsive communication** - replies within 24 hours
We're rebuilding this business on the foundation of trust and quality you experienced.
🎁 **GIFT FOR YOUR NEXT ORDER:**
Since you recommend us with the utmost trust, we have a special surprise waiting.
📧 contact@dutyfreecubancigars.com
Mention this review.
We're honored by your confidence and committed to exceeding your expectations!
Best regards,
Would order again...
Ditto as others have said when ordering on/around the hurricane; a bit of a delay, but emails were timely and overall satisfied with the purchase. I like that boxes are vacuum sealed...if the boxes aren't - but that's really not a big deal; I understand why boxes are often opened (and it really doesn't matter with whom you're ordering Cuban cigars...more often than not, the box with be opened.
I would purchase again fro DFCC, as their prices are very competitive and they seem to have more of the 'hard to find' vitolas than other retailers.
29. September 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear William,
Thank you so much for your positive review and understanding during the hurricane delays! We're thrilled you were satisfied with your purchase and appreciated our timely communication throughout the process.
🆕 NEW OWNERSHIP SINCE 2024:
We are the new owners of Duty Free Cigar Co. as of 2024 and have NO affiliation with the previous management. While we're glad you had a positive experience, we're committed to making your next order even better!
IMPROVEMENTS FOR YOUR NEXT ORDER: ✅ 3-5 day delivery to the US - no weather-related delays ✅ Real-time tracking - know exactly where your package is ✅ Vacuum-sealed boxes - standard on every order ✅ Same competitive prices you loved ✅ Hard-to-find vitolas - expanded inventory ✅ Proactive communication - updates without asking
REGARDING OPENED BOXES: You're absolutely right that this is common in the industry. However, we now ensure:
All boxes are properly sealed when possible
Clear communication if inspection is required
Premium packaging to protect your cigars
Quality guaranteed regardless of seal status
🎁 SPECIAL OFFER FOR RETURNING CUSTOMERS: Since you're ready to order again, we have a surprise waiting for you!
📧 Contact us: contact@dutyfreecubancigars.com
Mention this review to receive:
15% discount on your next order
Free express shipping
Priority processing
Complimentary premium samples
We appreciate your loyalty and look forward to exceeding your expectations with faster, more reliable service!
Best regards,
New Management Team
It took 20 days from placement of order …
It took 20 days from placement of order to delivery to my door so not great but not bad either. I’m sure however the hurricane in the east have a little to do with that as well. Great communication however as I was updated every step of the way. Boxes were not sealed as stated but since I was buying them for myself and not as a gift it wasn’t much of a problem. Damian however did apologize for that and promise future orders would be better. Overall would buy from again.
26. September 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Zan,
Thank you for your honest review and understanding about the hurricane delays!
🆕 NEW OWNERSHIP SINCE 2024:
We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with Damian or the previous management.
PROBLEMS FIXED: ✅ 3-5 day delivery (not 20 days!) ✅ All boxes properly sealed - guaranteed ✅ Real-time tracking from day one ✅ Proactive updates automatically
🎁 READY TO ORDER AGAIN? Contact us for a special welcome-back offer:
📧 contact@dutyfreecubancigars.com
Mention this review for 20% off + free express shipping
We've fixed everything you experienced. Let us prove it!
Best regards
Great communication throughout entire …
Great communication throughout entire process. Thanks Damian!
23. September 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Rich,
Thank you for your positive feedback!
🆕 NEW OWNERSHIP SINCE 2024:
We are the new owners of Duty Free Cigar Co. and have NO affiliation with Damian or the previous management.
EVEN BETTER COMMUNICATION NOW: ✅ Real-time tracking on every order ✅ Automated status updates ✅ 24-hour response guarantee ✅ 3-5 day delivery to the US
🎁 GIFT FOR YOUR NEXT ORDER: 📧 contact@dutyfreecubancigars.com
Mention this review for a special surprise!
We're committed to the same great communication you experienced - now even faster!
Best regards
I never have a problem with these guys
I never have a problem with these guys, the shipping may be pricey but it's door to door in 7 days. Buy with confidence!
23. September 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear Rob,
Thank you for your confidence and positive experience!
🆕 NEW OWNERSHIP SINCE 2024:
We are the new owners of Duty Free Cigar Co. and have NO affiliation with the previous management.
GREAT NEWS FOR YOU: ✅ FREE shipping to the US - no more pricey fees! ✅ 3-5 day delivery - even faster than the 7 days you experienced ✅ Real-time tracking included ✅ Same reliability you trusted
🎁 LOYAL CUSTOMER REWARD: 📧 contact@dutyfreecubancigars.com
Mention this review for 20% off your next order!
Faster delivery + free shipping = even better value!
Best regards
Trusted seller and free shipping
Trusted seller and free shipping. I have been getting my cigars here for years. Damian is quick to respond to any questions.
10. September 2017
Bewertung ohne vorherige Einladung
Antwort von Cuban Cigars
Dear James,
Thank you for your years of loyalty and trust!
🆕 NEW OWNERSHIP SINCE 2024:
We are the new owners of Duty Free Cigar Co. and have NO affiliation with Damian or the previous management.
YOUR LOYALTY DESERVES THE BEST: ✅ Same free shipping you loved ✅ 3-5 day delivery to the US - faster now ✅ Quick responses - guaranteed within 24 hours ✅ Real-time tracking on every order ✅ 100% authentic Cuban cigars
🎁 VIP REWARDS FOR LONG-TIME CUSTOMERS: 📧 contact@dutyfreecubancigars.com
Mention this review for exclusive VIP benefits + 20% discount
Thank you for years of trust - we're honored to continue serving you!
Best regards
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