Very disappointing service. I certainly won’t be ordering from DUSK again.
The sofa arrived faulty within a month, despite barely being used. I contacted DUSK, but initially they were unwilling to replace it. I therefore contacted Trading Standards and Citizens Advice (CAB) for advice and support.
After a lot of back-and-forth with DUSK, they eventually agreed to replace the sofa. I have now received the replacement, which arrived boxed, but I haven’t unpacked it yet.
If I find that the replacement is also faulty, I will be requesting a full refund.
Unfortunately, I will not be ordering from DUSK again. The customer service has been extremely poor, communication has been terrible, and the quality of the product has been very disappointing. Would have given them ZERO star if this system would allow me to.








