Whilst I have not had time to assemble the furniture yet, the smell of the oak is divine!! Really heavy, quality wood. The ordering process was easy, the customer service second to none, and next day... Mehr ansehen
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Das sagen Bewerter
Excellent service from start to finish. I needed custom cuts and they made it so easy to order. The order arrived three days later, amazing! The cuts were super accurate meaning i had no trouble just... Mehr ansehen
Communication was very good, i had a shelf made to size and asked to be oiled and had 2 corner radius done. Very quick replies and after my order was completed i was sent a secure link to pay. Shelf a... Mehr ansehen
Ordering was easy and received timely. The quality of the wood surface was poor and not as depicted on the website. When I emailed for a returns process I was asked to justify why I was returning the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.
Kontaktinformationen
Vereinigtes Königreich
- info@domli.co.uk
- domli.co.uk
4.6
Hervorragend
1800 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Brackets don't match the instructions…
Brackets don't match the instructions and don't fit the shelf very well
6. August 2026
Antwort von www.domli.co.uk
Hello Rick,
Many thanks for your review. The instructions for the standard shelves are generic and are not bracket specific as they are fitted in the same manner unless it is a floating shelf.
I have created a customer support ticket via info@domli.co.uk requesting more information regarding your order so I can investigate the issue with the brackets for you.
Great worktops at a great price
30. Juli 2026
Great products and packaged very well
Great products and packaged very well.
Easy to use website and the delivery experience was first class.
Tracking was accurate and delivery was made on time.
10. August 2026
What a great company
What a great company , everything straightforward and delivered as promised the next day .The table i ordered was easy to assemble and very well packaged lovely quality too .It is true you get what you pay for , very happy
10. August 2026
Quick reply to pre order questions I had
They were quick to reply to a couple of pre order questions I had. Our order was very well packaged and delivered on a specific day we had requested. Very easy purchase and good quality wood.
10. August 2026
Legs have been delivered
Legs have been delivered , but waiting for top to be delivered
10. August 2026
Antwort von www.domli.co.uk
Hello R Jones,
Thank you for taking the time to leave your review. I’m very sorry that your leg set did not arrive with your desktop as scheduled on Wednesday 12 August.
Our records show that the desktop was delivered at 10:09 on 12 August, but unfortunately the leg set was not delivered until Monday 17 August at 13:09 — five days later. This clearly fell short of the service we expect our delivery partners to provide, and I have raised the matter with them directly.
I can also see that the leg set was not scanned out of the sorting hub until Friday 15 August, which is also unacceptable and something we are investigating with the carrier.
I appreciate how frustrating it must have been to receive your desktop but be unable to use it as intended because the legs had not arrived. I have also opened a support ticket so that we can contact you directly and work towards an appropriate resolution.
Please accept our sincere apologies for the inconvenience caused.
Best Desk and Customer service!
Ordered this Desk after having my eye on it for a couple of years and I can confirm its perfect! There was a delay in delivery but this was due to the delivery van breaking down so out of their control, however, Domli were great in relaying information and keeping me updated! Greg from customer support was really helpful and kept sending updates whilst this occured. He was also able to offer help after an intial set up snag/issue and they resolved it instantly with some of the best help ive ever seen from a customer support team! Really happy with the quality and speed at which everything was handled. 10/10 highly reccomend domli and their products. I will 100% be using them again if i need any other wood furniture :)
13. August 2026
Bewertung ohne vorherige Einladung
Great product!
Fabulous shelf & bracket set ordered from Domli! Very pleased with the quality. Was a little confused that they didn't arrive in the same package, but at different times, on the same day 🤔
31. Juli 2026
Very impressed
Very impressed, really quick delivery, packaged really well with mdf packaged sides ,prime oak worktops look fabulous
31. Juli 2026
Very prompt service and delivery
Very prompt service and delivery. And all very well packaged. Very impressive overall.
3. August 2026
Probably good unless you need to…
Probably good unless you need to contact them!
Had one worktop delivered with a crack in it. Arranged a replacement. Replacement arrived on the back of a junk truck thrown in with a bunch of other random things totally unsecured and damaged. Not in original packing so was clearly another return! We obviously had been waiting 3 days for the replacement only for it to also be unuseable. There is no phone number to call and emails take hours to respond. They would only offer £20 or yet another replacement. Absolutely not sorry about it when obviously we’ve had to stall works and can’t proceed with the job so £20 is an absolute insult.
Refuse to speak on the phone, continue to offer the same opinions or to cancel the whole order. Really really frustrating and would never use again.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von www.domli.co.uk
Thank you for your feedback, Tadas. We are genuinely sorry that the original worktop arrived damaged and that the replacement also arrived with issues. We appreciate the frustration and disruption this caused to your works.
Having reviewed the photographs provided of the replacement worktop, we would like to clarify that the damage to the outer packaging appeared to be superficial in relation to the beech worktop itself. There was some slight damage to one edge profile; however, in our assessment, this could have been sanded and made good before the worktop was finished and installed and an offer of compensation would have been considered.
We would also like to clarify the resolution offered. We provided the option of a further replacement, collection and a full refund, or keeping the worktop with a goodwill payment. The original goodwill offer was £20 plus a Habiol Woodcare Kit with a sales value of £35.00. When you advised that the kit was not useful to you, we subsequently offered an additional £15.00 in place of the kit, bringing the total partial refund to £35.00.
The offer of a £35.00 partial refund still stands, and we are currently awaiting confirmation that you wish to accept this option.
We fully acknowledge that the experience was frustrating, particularly given the delays to your works, and we apologise for the inconvenience caused. We simply wanted to provide some context to the resolution options that were offered and clarify that the £35.00 goodwill refund remains available.
If you would lie to confirm acceptance, please could you confirm via the customer support email chain and it will be arranged for you.
Product was exactly as shown in…
Product was exactly as shown in pictures on website..
Arrived on time, good quality and easy to assemble.
Very happy with price and products received.
5. August 2026
Very happy with the quality
Very happy with the quality, easy to order a custom size with a quick turnaround
28. Juli 2026
Great communication!
Great communication on delivery. Able to adapt delivery on request. Very friendly. Highly recommended!
4. August 2026
Fast and quality
4. August 2026
Proper Customer Service
The company bent over backwards to assist. Taking several email enquiries and always courteous and responded quickly. They even cut a worktop down to supply to me as they were out of stock of the tabletop I had originally ordered. They had offered me the treated option but we need to colour the top to our own spec. They weee even super helpful when, and no blame on them but a truck breakdown, the delivery was a day late. They didn’t hide but were genuine, open and honest. Thank you Domli.
3. August 2026
Quality and price is good
Quality and price is good, though there is slight splitting on one of the strakes near the edge.
Delivery was not the best the box it came in was damaged.
23. Juli 2026
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