NO RESPONSE from this company when wanting to do business
I have left messages with Jeff Moyer (the area rep) and the DogWatch Hidden Fences Company, and never hear from anyone! Not even a call to acknowledge my attempt to contact them. I tell them "we're ready to do business." One would think that by indicating that, we would at least hear from someone. I even put Jeff Moyer's phone number into my contact list so I wouldn't miss his call. No Response! When I called the Company customer service, I spoke with an old bird who offered very little, as though she couldn't care less that we called; that is disgraceful customer service.
Antwort von DogWatch Hidden Fences - Reno-Tahoe and Sacramento
Hi Ce Ce, we are sorry that you had a negative experience. Thank you for bringing this to our attention. We are experiencing a Dealership transition in your area, and Jeff Moyer is longer in business. We provided your contact information to a neighboring Dealer, Troy Dykes, who is happy to assist you. Unfortunately, it seems like you two have been unable to connect. Troy will be following up with you again shortly. We would appreciate the opportunity to try again, and provide you with a level of service more in keeping with our high standards. Again, we apologize for the inconvenience and the poor communication.