I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Mehr ansehen
Unternehmen hat geantwortet
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Mehr ansehen
Unternehmen hat geantwortet
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktinformationen
Vickers Drive North, KT13 0YU, Weybridge, England, Vereinigtes Königreich
- 0345 878 5551
4.7
Hervorragend
392 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Difficult experience
1. Repairs took considerably longer than anticipated or advised
2. Very difficult and awkward about arranging return of car. Person arranging return quite officious, dogmatic and not at all reasonable to making return convenient.
3. Car sent half charged. Returned very little charge in battery so priority was to charge battery. Also it is not good to let battery run down to below 20%. Below 10% is a big no no. I had left charging cables in the car.
2. September 2025
Antwort von DLG Auto Services - Weybridge
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Positive experience
Our experience couldn't have been better from the initial contact booking us in, the collection of our car and delivery of the courtesy car, being kept updated about the progress of our repairs, to the work being completed and our car being returned. I wouldn't hesitate in recommending.
19. August 2025
Excellent
Excellent service and work by all from first contact to collection of the car
22. Juli 2025
A month to replace a tailgate and…
A month to replace a tailgate and bumper gollowed by respray! If I'd known it was going to take this long I would have gone elsewhere.
On return of car found broken air vent. DLG are actively looking to repair but shouldnt have been broken.
9. Juni 2025
Antwort von DLG Auto Services - Weybridge
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Excellent service
17. Juli 2025
Well informed service
I was well informed from
the time my car was collected to dropping of after repair. Tiny mark still on boot door, but overall very pleased with service and staff. Many thanks
10. Juli 2025
Excellent service from pick up
Excellent service from pick up , update on progress of repairs and delivery back . Would recommend DLG any time
10. Juli 2025
Done a good repair but....
Done a good repair. However I have only given 1 star because they then crashed my car onsite & caused much more damage than it originally went in for. We were left without a car for weeks.
10. Juli 2025
Antwort von DLG Auto Services - Weybridge
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Very helpful
Very helpful, collected my car and left me a courtesy car like for like and advised me when my car was ready for collection
30. Mai 2025
Excellent
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in getting parts. A final telephone call
to arrange delivery back to me. My car looks amazing, all repairs done. Also cleaned inside and out. Nice informative, polite, staff. I'm very happy with every aspect of the service provided by DLG Auto Services Weybridge. I would definitely recommend this company.
14. Mai 2025
Bewertung ohne vorherige Einladung
Job well done
27. Mai 2025
Great service
Couldn't fault the service in any way. Collection, updates and return were first class. Collected Tuesday PM, returned Friday. Couldn't have been better.
9. Mai 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.