Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... Mehr ansehen
Unternehmen hat geantwortet
Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... Mehr ansehen
Unternehmen hat geantwortet
I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... Mehr ansehen
Unternehmen hat geantwortet
After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Mehr ansehen
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Mehr ansehen
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Vereinigtes Königreich
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Once the work had been passed on to DLG it was brilliant to be able to talk to a real person rather than an AI 'bot'. The people at DLG Wombwell were always willing to listen and polite.....makes such a difference
Highly recommend DLG they repaired my car to a high standard .Very helpful staff,well done to you all
My experience with these guys from the Barnsley branch was not a pleasant one. After I told them and informed in an official way of the issues of my car, they collected my car on Friday and next Monday I got a phone call from a chap called B*****y telling me that my car would be ready soon as only the bumper was to be changed. I tried to explain to him again that that is not so, my car was damaged beyond just the bumper and I have sent them the evidence and extra comments. The chap was clueless, he never even reviewed the evidence judging by the conversation we had back and for. He ended up treating me as a liar and invited me to see the car and talk to them on their site.Conveniently, B*****y was not there to speak to him face to face when I went. At my expense of time and money I went there and showed one of their engineers there was more damage than they were telling me there is. This other chap was a gentleman. They fixed the car according to the extent of the damage apart from one bit. One of my rear shock absorbers started squicking badly after the accident and they did not fix that despite telling them this was not there before just all the other issues they though were not and proved to be that were from the accident. Anyway. I eventutally called them back for the 10th 12th time to tell them the car is still not fixed properly and said they will book me in for another look with one of their garages to determine if this was caused by the accident or not. This never happened and I still live with the annoyed squicky suspension to this. They were unprofessional, time wasters and did not do the job fully. All this at my expense people... I've not gone into any details, that is where the thrill is. But I dont want to waste more time with this company. They don't deserve their good ratings judging by my experience with them.

Antwort von DLG Auto Services - Barnsley
Very professional and efficient. Kept me updated by phone and I liked the link that gave me a time frame for repairs that did not take long either
Keep you informed how your repair is progressing.
Excellent experience and service. I would definitely recommend.
Fantastic workmanship on my Jaguar F Pace rear bumper repair after accident. First class service along the repair journey.
The service was great. Polite friendly staff who worked round me due to work commitments. Drivers contacted me before pickup and drop off. Fast and efficient repair and even cleaned my car, which i was not expecting. Was kept informed throughout the process.
Excellent speedy service. kept me updated at all times. Booked repair in at a day and time to suit me,
Professional and friendly people.
Excellent work too, I cannot see the join!
Thank you to all the team
Very good from start to finish. They kept me informed on progress all the way.
Clear communication throughout the repair. Work took a bit longer than expected but was advised that was due to delay in parts being delivered.
Car collected and delivered at times stated. Came back cleaner than it went in!
DLG did a beautiful job on my vehicle! The whole experience leaving my vehicle in their capable hands, made everything less stressful!
Kept informed of what was happening courtesy car arrived when stated repair was completed quickly and efficiently
Would highly not recommend
After 3 attempts at repair the car went to a proper main dealership and got sorted 🤷🏻🤷🏻🤷🏻

Antwort von DLG Auto Services - Barnsley
Prompt and straightforward contact. Simple information about collecting my car for repair, and arranging hire car.
The customer service was really good. Polite and very helpful. They collected my car within 24hrs and repaired damage and returned within 5 days. They even cleaned the whole car inside and out. Delivery driver that returned my car was a lovely man couldnt do enough for me.
My car has been with you about 4 weeks through Churchill insurance, you returned that with a few major faults that has not been fixed yet.

Antwort von DLG Auto Services - Barnsley
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