Digi Bewertungen 176

Hi All,

Just a heads up, I got Digi services for mobile PREPAID in 2024. Since i was going to Australia in Dec 2024, i decided to put in RM$300+ into credit and bought a 365 day plan (talktime extension) which keeps my number active.

Somehow my credit has dwindled to $RM130+ without any subscription. I tried to lodge complaint or concerns - but nothing works even for their digital whatsapp support. This is TOTALLY USELESS because the options is to reload, report scam, etc. No actual human support to actually check credit deduction history.

This is what you get for useless service providers.

Update to my previous review:
Just got the message that we lost both, the data volume as well as our money.
Thank you, digi.

I had one of the worst experiences with CelcomDigi.

First, the company sells used phone numbers that were clearly registered by previous owners on other platforms. This makes it nearly impossible to verify your number on apps or online accounts, wasting hours of time.

When I called customer service for help, they were dishonest and unhelpful, repeatedly trying to blame me or other platforms even after I provided proof that my number was recycled. Instead of offering real support, they told me to pay extra just to receive a simple e-invoice proving I owned the number — despite having already answered all their security questions twice. It felt like they were deliberately adding friction rather than solving the issue.

Their final “solution” was to tell me to visit a physical office, with no guarantee they could fix it — even though all I wanted was a basic ownership confirmation for the number I paid for.

The most alarming part? The day after I activated the number, I received a call from a scammer claiming to be the previous owner — they somehow already knew the number had been reactivated. That raises serious concerns about data security and privacy, especially since the SIM was purchased at the airport where they also took my passport details.

💬 Foreigners, beware.
If you buy a SIM from CelcomDigi, you might end up with a recycled number, constant verification issues, scam calls, and zero accountability from customer support. It’s simply not worth the frustration.

Worse internet speed and connection..every weeks or maybe every months got coverage and internet problems..no justice for consumers or customers..👎👎👎👎👎

Telco paling ******
Bertahun tahun aku guna pon still tak berubah still lembab.
Add on booster pon lembab semacam ape ke bodoh. Aku rasa klau langgan yang paling mahal pon sama jer coverage mcm pundek. Org bayar lah tpi service hauk

I read the other comment and his case is same with mine. I was charged for something that i dnnt purchase. I was shocked that i was charged with razer gold rm 123.75 on 1 july 2025 which i ddnt know of before receiving my bill. I ddnt receive any sms or otp or tac since i used the simcard for my router. So, by right the purchasing shud not go thru but it did. I called the cust service n they are saying they are not responsible for their lack of their security n asked me to handle it myself to contact razer gold. Wtf. H*ll they just want the money but very ignorant about their customers safety. Pls dont sign up with digi. If it was their agent who used our info we wudnt know. Stup*d st*pid digi. I am PISSED. I definitely wont sign up with digi anymore n terminate my acc.

LEMBAB AND…
DIGI PUNYA SISTEM VERY VERY LEMBAB AND NOOB!!! SAYA SUDAH 7 KALI RESUBMIT UNTUK PORTOUT. BUAT REPORT BANYAK KALI PUN MO FUNCTION!!! WHAT THE HELL!!!

VERY DISAPPOINTED AND FRUSTRATED WITH DIGI.
I have made numerous reports about one of my Sim card which I used it for a router for CCTV got hacked. When I made reports to TTDI DIGI CENTRE and Gardens DIGI CENTRE, they did nothing to help but keep on saying that particular game products was bought by a third party consecutively. The amount of the hacked bills is in MAY (RM275) JUNE (RM175) total TM450
I have also made police report and report MCMC but everything in vain as DIGI keep on saying that they are not responsible as they are just a payment company.
DIGI keeps on barring my line after I paid my monthly charges, saying I still have outstanding after a couple of times in the month of July. To force me to pay up the hacker's amount RM450.
I have no choice as I have a contract which ends on SEP.
I also went to GARDEN DIGI CENTRE to terminate the line that got hacked as I can't change the SSID and PASSWORD anymore to avoid further use by the hacker in early Aug 2025. I requested the Sim card for CCTV to be terminated as I have 3 lines under one account. On 5th Aug 2025 one of line got barred again and I found out that it had been changed to pre paid without my knowledge. So I went to GARDEN DIGI CENTRE again on 9th Aug to find out that the Sim card for the CCTV was not terminated as requested on my previous visit. THE STAFF AT THE GARDEN DIGI CENTRE made me lost a total amount of RM500 plus due to his negligence.

For the past 2 weeks my internet line coverage is very slow at matang m-avenue area. Before, ever call the cust service and they said that 5G is problem at my house area, then a week later, coverage is as usual but after another week, the internet coverage bcome slower again. What just happen to the internet coverage at this area..??? I'm paying for the monthly bill and yet the coverage line was just useless. Please get it resolve as we are paying the bills but the internet service was just unsatisfying.

the 6mpbs is actually 3mbps and sometimes there will be no connection.
Before the merging of Celcom, Digi was the best.

Hace 3 días se realizó la portabilidad de 3 líneas móvil.
Desde entonces, al 90% de números a los que llamamos desde las 3 líneas, te dicen que el número marcado no existe.
Llamo hace 2 días a atención al cliente, 30min para que te atiendan, y abren incidencia con referencia tal, que lo mira el departamento correspondiente para solucionarlo y me llaman.
Han pasado 2 días, líneas prácticamente no operativas, y ni solución, ni llamada de digi.
Vuelvo a llamar a atención cliente, otros 30 min para que me atiendan, y tengo la mala suerte, de dar con la asesora comercial más pasota y prepotente que me atendió nunca.
Explicándole el tema, me deja con la palabra en la boca y me cuelga.
Para contratar, fueron todos amabilidad y facilidades.
Hay un problema, y pasan de ti como de la mi.......
No me queda otra, viendo el trato y la atención recibida, que realizar otra portabilidad a otro operador.
!!!!Piensenlo antes de contratar con DIGI!!!

Sorry to say, but this has been the worst mobile telco service provider I have ever subscribed to, especially when compared to C* (before merged), M*, U*, and R*... Their customer service is the most disappointing. I have encountered several frustrating issues recently, leading to a very poor user experience.. . I sincerely hope the digi management team takes this feedback seriously and looks into these concerns..

Este un serviciu de tot rahatul , cand am nevoie nu merge nimic , o sa renunt cat de repede

I have been very patience with their bot services but I come to a level that it exceed my limit. They just close my ticket without any resolution. Their bot tech support is not fully mature but they are still using it. If you experience it, you will know how frustrated I am trying to get help from their bot support. I bought Baskin Robin's voucher. At the counter, they said redeem. I click redeem but the cashier not able to scan because it does not allow to show the bar code anymore after click redeem. Conclusion is the process for customer to reach out getting help is so tiring and speechless. I wasted a lot of my time but the issue still not resolve. Now I am still waiting to get my refund. Sad because I am still waiting for solution...

I had signed up for Digi prepaid plan 3 months ago, and my phone model is Honor 90, but every time when I wanted to reload for my plan through MyDigi app, it won't work. I visited Celcomdigi service centre in SunwayCarnival Butterworth, they couldn't help, and was asked to refer to Honor service centre cos most probably due to phone settings.But when I referred the matter to Honor service centre, they said nothing wrong with my phone setting, and mentioned it was mainly because of the MyDigi app which is not supportive for my Honor 90 phone model. I have no intention to change my plan, but hoping that CelcomDigi company may look into this matter asap to help solve the issue.

Le doy una estrella por que no se puede menos minimo 10 minutos de musiquita para nada

Llevo casi un mes esperando y todavía no han venido a instalar el internet.

Contacté con ellos y me dicen que la única forma es que el técnico te llame. Pues bien, el técnico me llamó durante el horario laboral, cuando no podía atender el teléfono. Luego no dejó ningún mensaje de voz ni se le puede devolver la llamada. Y no volvió a llamar. Así va la cosa. Vaya servicio.

slow line like 🐌, 5G like rm1 fck digi.!!!!!

Years ago went to change new SIM with friend. Each of us own digi. They made a mistake changing both SIMs to friend's name. After a month realize the fault. Told me to bring friend who is already hundreds of KM away. Your own mistake no apology. On paper my name on system syok other people's name. Line always bad after merger. 2 - 3 bars city area. Upgraded postpaid plan and got double billed. Their customer service give a bunch of excuses. Takes days to respond. No wonder this company losing hundreds of thousands of subscribers each year.

mau bagi tiada bintang sebab cara layanan sangat buruk