CCS Medical Bewertungen 

I am new to CCS Med and had no idea how bad they are until I started experiencing every that has been said in 172 prior poor feedback responses. Everything is bad - wait times, non-responsiveness when you send an email to their helpline, and the final straw is running out of supplies before I am replenished. Is there an alternative to this awful company? Diabetics are at the mercy of their re-supply chain and this one is not working.

I wanted to give this company the benefit of the doubt because managing medical supply orders can be complicated, but the experience became extremely frustrating over time. The biggest issue was communication. Every time I called, I was left on hold for a very long time, and getting a clear answer about my order status felt nearly impossible. My diabetic supplies eventually arrived, but much later than expected, which caused unnecessary stress because these are essential medical items, not optional purchases.

I will say that the representatives I eventually reached were polite, which is why I’m giving 2 stars instead of 1. However, the overall process feels disorganized and outdated. Customers should not have to spend hours chasing updates for important medical supplies. I hope they seriously improve their customer support and shipping reliability.

This has been going on for 5 weeks and YES you can't talk to anyone by calling them after 2 hours on hold you get hung up on!! I contacted my pump maker and they said that they can not send me supplies because of my Ins. I called them and they put me in contact with CCS medical for the order! Now this is when I had two more sets of supplies. So my Ins company called and passed me over to CCS Medical. They then told me that I would need to send my information so they could verify my Ins information. Then that went on for two weeks and I asked my Dr to call to see what they could do. They called and it moved forward for about a week. I then paid the $400.00 for my supplies, this is what the Ins wouldn't cover. That was on 5/4 and they still haven't shipped the order!!! This has to be THE WORSE supply company in the US!!! They need to FIRE the CEO and the COO! The COO should be held for this! They might be able to pump gas, but the pump might move to fast for them!

UPDATE!!! My Doctor and Insurance got together and gave me a new supplier! Edwards Health Care and was contacted on a Thursday and I received all my supplies by Tuesday, this company was able to talk on the phone and overnight my order. This is how it should be!!! Now CCS needs to go under and let other companies that care and able to help people take over!!!

Spent four hours on hold for a call, meanwhile online patient portal does not let me log in. Horrible experience trying to get my diabetic supplies because my new insurance will not talk directly to the manufacturer I’ve been with for 20 years. Absurd and infuriating situation all around. Got hang up on at the end of those 4 hours because the office closed.

Worst company I have EVER dealt with! I have been waiting over a month for diabetic supplies. Have had multiple episodes of being on hold for > an hour at a time. Was on hold one day for 3 hours and 20 minutes, only to have my call disconnected because they closed for the day. Still no resolution. The seriously are the worst!

Three phone calls, on hold each time over two hours and the last time 4 hours before I gave up. Their help line is no help, they don't respond to emails. If you can do everything from the website, its not bad, but never expect to reach a real person in a timely matter.

I’ve sent a box of supplies to diabetic.com. It’s been a while since they’ve had my box. I’ve been trying to call to no avail I keep getting text messages that ain’t saying nothing or answering any of my questions they keep telling me to look for an email that I haven’t got yet. When I call the phone goes straight to voicemail I haven’t been able to speak to a live person.This is horrible to think that people go to them because they need supplies and then you have people that send extra supplies to help people that need the supplies. I’m besides myself right now. I wanna know how to go about shutting them down. does anybody have any feedback on how I can complain about this and get some answers

Terrible customer service. Wait time for someone to pick up the phone is a couple of hours - if you are lucky. Selecting the option for them to call you back results in a call back the next day. No response to emails. My order has been in "Documentation Review" status for three weeks with no updates.

There used to be on time and answer a phone... Anymore, they forget to ship my shipments and I can't ever get through on the phone. I've just been going without so often. Anymore I don't know what else to do.There's places a joke anymore

Can not get through on the phone. I've been on hold for hours! And it's not just because it's a Monday this is every day that I call. And the patient portal is useless. I have medical needs and they're playing with my supplies. This is not a reputable company.

Actually I would give no stars. I have used CCS medical for 2 years. Everything was good. Then January 2026 I changed insurance. I have been waiting since 2/6 for my sensors. Same thing as others have reported e mails go in answered. Have waited over 2 hours on hold. I requested a call back and received one 36 hours later. Was told she released my order for shipping on 3/20 and should receive in 5-7 business days. It is 2 weeks later and no supplies. Called again but got the virtual agent. Once again told they are waiting for the documentation from the doctor. It has been sent.
I am going to use my pharmacy instead.

I am currently on hold for 1 hour 9 minutes. This is to respond the email from them to set up my on-line account which failed. After about 10-15 minutes wait it gave me an opportunity to reply 1 to have them call me back but because my phone screen was black the prompt only waited about 5 seconds and I missed my chance. This is my 3rd attempt to get my account set up each with ridiculously long wait times. If I could switch to a different vendor, I would instantly.

It should be a minus 10!!!!! I have been kept on hold for longer than 2 hours several times. I called from another number one of those times while still on hold and got the recorded message that they were closed. Did they think I was going to stay on hold all night? This is absolutely inexcusable.
Numerous times I was promised things would be taken care of quickly and I would receive my CGM supplies soon. It was stall after stall after stall. They didn’t communicate with my doctor’s office either like you said you did or would.
This place should be put out of business before they kill somebody.

Hours on hold!! Cannot get thru!!

I’ve used ccs medical in 2025. I’m not sure what is going on but ccs medical service is now terrible. I’m been trying to get my daughter’s insulin pump supplies for the past month and still no supplies. I’ve called several times with promises of that’s all we need. Then nothing happens. I’ve been calling the past few days and I’m on hold for hours. I’m not getting the option to have them call me back. No email response either. I’m just trying to cancel the entire order at this point. So, I can use another supplier. If they don’t return my copay. Im disputing the charge with my credit card company since I’ve never received the supplies. The website is useless unless you are initiating the order or updating payment and insurance info. Basically, any information so they can collect money.

I’ve been on hold for up to two hours. They say they will call back but never do. It’s all automated. It’s the worst medical supply organization. If you do get through. They put you on hold forever. I returned an item and can’t find out if they received it yet.

I looked at my account and noticed a charge for almost 600 dollars. I called the company no answer waited 3.45 hrs and hung up tried at 8:00 am the next day waited on hold for another 2 hrs. I’m going to my bank to make a fraudulent charge and change my bank info. And I’m calling my insurance company to complain to them.

Could not be more disappointed! They say and their website confirms my Continue Glucose Monitor was shipped, when in fact it was not. This happened twice!! So I go without my monitors for over a month. Calls go to hold for over 2 hours!! Then they recording says that they will call you back and they never do. Very dangerous for something as vital as your health...

IF I could give negative stars I would. Never aswers the phone. Will not call when you send a email asking for a callback. Instaed they ask for info. Like they don't know who I am by my phone, email, or address. 1in 2025 they charged me a 20% copay. I found out from my isurance company that the deductable was eliminated January of 2025!!!

They suck! Worst customer service I have experienced! Canceling all orders with them. I hope they ship them because I have no intention of paying them.