Dermadream Bewertungen 

After many hours of trying to cancel my order within 2 days of ordering, asking them NOT to ship the product that i do not want it, they sent it anyway. This caused me more problems returning it and getting a refund.

I knew i was covered by paypal, but they denied my claim once the package was delivered to me.

The customer service phone number rang and rang to no one answering time after time. Or it would ring 50 times and then drop the call.

I do not have the bandwidth to tell every detail of my frustration and unhappy experience with this company.

After reading all the bad reviews, and not seeing even 1 review of anyone happy with the products, I knew i had made a big mistake to order this without first checking the reviews. That's MY lesson to learn from this!!
Many positive reviews 5 stars for customer service, sadly that was not my experience.

I spent $275.10 for the products. I could not afford it and that mistake is on me.

However WHEN I FINALLY got thru to customer service
I spoke to a very fine gentleman named Fred. He actually listened to me, and was respectful of my needs and concerns. He resisted trying to convince me to try the products, I asked him not to please, and he heard me and how hard I tried to resolve this and cancel to avoid this waste of my time and energy, as well as a considerable amount of STRESS.
He issued me a refund, and started the process. a Sales rep also was helpful named Japhas. He put a referral in for me to get a refund as well.
I immediatey took the box of products to the Post Office and for $19.00 got it sent off to return.
Well worth it to be done with this.
The company needs more customer people to answer the phone and to be more like Fred. He was kind and actually gave me what I wanted. A refund. Whew!!

In a few days I will have the full refund. Sometimes you have to be a VERY Squeaky and persistent WHEEL to get the oil. With a recent triple bypass surgery, I did not need this stress.

Make it easier for your customers Derma Dream, that is GOOD Business. Thank you FRED, you were the person to rescue me from this nightmare. Good will, is priceless. A lesson to be learned by My Derma Dream

To Whom It May Concern,
I am writing to share a warning regarding my recent experience with ​Derma Dream.
When placing an order, it is not made clear that the purchase includes a recurring monthly subscription of more than $50. Furthermore, when I contacted the company immediately after being charged, they refused to issue a reimbursement or accept any returns.
While they then claim that products are free during the membership period, they charge a $10.00 shipping fee for each item. This has been the worst experience I have had with a company in my 83 years. Please exercise extreme caution before ordering from this business.

I, too, have been ‘taken’ by this company. Embarrassed to admit.

I cancelled the Unlimited Skin Care Membership offered for free for the first 30 days with the purchase of the My Glo device within 2 weeks of placing the order. I have a June 28th time-stamped confirmation of cancellation pic. Derma Dream charged me for the next 30 days on July 9th.

I called the company and after 3 attempts did get a live person to answer…the previous calls just continued to ring after the automated voice gives 6 options to connect to departments. I was told that the $49 charge cannot be refunded as the company doesn’t do refunds but I could be compensated with a discount and a free gift if I spend $170+ (the discounted amount) on product that I don’t want.

When I asked to speak to a supervisor with my request for a refund of a charge that was not authorized and that I was considering returning the device as it hasn’t been used yet based on this company’s business practices, the customer service rep asked me to hold and then the line disconnected.

I have emailed Derma Dream but based on my experience with the customer service rep and the reviews that I’ve now read, I don’t hold out much hope of a response.

This company is a fraud they bait and switched me to a cheaper device and after several attempts to get them to to correct the mistake I just give up that’s what they want us to do is just give up. They pepper you with text and they pepper you with emails and this has been going on for a week. I’m turning in a bad review and do not order their products.

After reading numerous 1 star reviews I realized they even charged me the same number of dollars and cents... how can they do this legally? And they do not give refunds even though they state a 90 day "guarantee" There is no return of money, and they keep taking money and there is no way to stop them.

This company has been a nightmare to work with. I was going to buy the product, then rep started "pushing" better creams to go along with device. Then I told her "NO", not intersted. THEN, she told me about a membership. With a membership, I'd get the device + basic creams AND be able to order any other products and only pay for shipping. I agreed to a 1 month membership to be paid in installments through AFTERPAY. After a week, I had received nothing, or not even tracking. The rep called to see how I liked my product. I explained that I've not received AND could not log into the site to order (Meanwhile, I was 1 week into membership). After several calls and no luck with the password they gave me, I told them to cancel the entire transaction since it was TOTALLY useless. I have several emails as well as text requesting this. Well, 1 month after ordering, Afterpay charged my card $82.60 TWICE at the same time. Afterpay cannot refund without verification from them. Today I spoke to Hassam at main number. He told me that I was never to receive any product (NOPE, not what I was told) and that they could not refund me, but he would make sure that I get the product and that he would "fix" the password issue. I argued with him and told him if there is a money back guarantee, why is that not good on a product not received. It is a SATISFACTION GUARANTEE...meaning they will keep sending products until satisfied. Now I will cancel my payment card and file complaints anywhere possible. FYI: I filed complaints through BBB, Louisiana Attorney General's office & FTC. I also had to cancel my bank card and dispute charges.

I ORDERED A $89.00 UNIT ON 6/3/26 AND CANCELED IT ON 6/4/26 AFTER I REVIEWED WHAT I WAS CHARGED ON MY ACCOUNT, IT WAS A $208.82 & $102.82 CHARGES FOR ITEMS I DID NOT ORDER. I HAVE TRIED SEVERAL TIMES TO GET THEIR PROPER REPS ON THE PHONE AND I JUST KEEP GETTING DIRECTED TO ANOTHER NUMBER (786-496-1971) THAT IS SUPPOSELY THEIR CUSTOMER RETURNS AGENT AND THE PHONE JUST DISCONNECTS. THIS IS A BOGUS COMPANY AND I DO NOT WANT THEIR UNOPENED PRODUCTS, I WANT A FULL REFUND

Ordered 1 product and then they started charging me every month for a membership which I never agreed to apparently they have some fine print so it hard to get it taken off the credit card so I am out 200 plus dollars so this is basically a scam
Try call to cancel good luck with that

I tried to cancel my order only a couple of hours after placing it & it was denied. I have been charged different amounts 3 - 1 for equipment, 1 for “Upgrade”, and 1 for “membership” I was totally unaware of. I requested refunds & was denied each time. After SEVERAL emails to this company, they finally canceled the “membership”, at least. I have not even tried the equipment. If it is anything like their policies and customer service, I’m sure it will be a big disappointment. Please BEWARE of DermaDream and the small print.

This company does not accept returns under any circumstances. They said it’s in their policies and do NOT care that I was dissatisfied with their product. DO NOT PURCHASE THEIR PRODUCTS, THEY ATE SEVERELY OVERPRICED!!!

Extremely difficult to cancel – repeated runaround
I would not recommend Derma Dream based on my experience.
I have tried multiple times to cancel my subscription and keep receiving the same generic responses saying my request is being “forwarded” instead of actually being processed. This has now happened several times with no resolution.
Their website cancellation process does not work, and customer service continues to delay instead of taking action.
At this point, I’ve had to escalate the issue to external agencies and consider disputing the charges with my bank.
If you are thinking about signing up, be aware that canceling may not be straightforward and could turn into a frustrating, time‑consuming process.

My own experience is what I will comment on - I thought their product looked good and so went thru thei video and decided to get the myoglo pro. But I was charged for 2 products, the myoglo and the myoglo pro, a total of $420 instead of the $197 plus tax. It was a very frustrating situation to get this correct (multiple calls, emails and text) as they kept trying to tell you it was $420. Thankfully I kept their info showing that I was being charged for 2 items. Finally after several days they reimbursed me. I asked them to cancel any subscriptions that might have been attached to these orders but they didn’t and I was charged $50 and they said they couldn’t reimburse me. They said the second time that they cancelled everything but I called my credit card company and filed a complaint. Had to cancel that card to end this madness.
The other thing is they don’t give you a starter set of the products you need. They give you the No-Tox, which you use as the last step. So the phone calls begin trying to sell you the other products you need to use this device. I had phone calls saying that they were my person to buy anything and to hang up on anyone else. I must have had over 10 people calling or texting me!
So even if the device works I personally would never buy from this company again. Maybe others have a better experience

Unless you have hundreds of dollars to spend, skip this. After you initially purchase there are many hidden costs. I ordered, Then cancelled after a consultation with a phone rep who tried selling me even more items I supposedly needed to make this work. I didn't try it, so maybe it works. I just don't have the hundreds of dollars to try it. Maybe they should put the full cost upfront instead of wasting people's time. I did however receive my refund after I had already been charged after I cancelled, so I do need to give them credit for that.