Deputy Bewertungen 

Honestly cannot understand how this app appears to be so successful. Now used for almost 1 year. UI/UX is horrendous, dated, laggy loading at times and not a cohesive feeling ecosystem. Odd features/behaviour, for example:

1) If a user is logged into the mobile app, they won't get an email when an employee has requested leave, instead they get an app notification instead meaning inconsistency in action outputs (why even make this the case, or atleast allow the instance to be able to choose or have both email/notification at all times).

2) You cannot really have "approvers" in the traditional sense - you assign a location manager role to a profile, what this means is that all users, irrespective of location, see all "location managers" when they are going for approvals. Very difficult to do something simple like have a single approver for a single employee. The Admin (a passive oversight role) is visible in the manager drop down for employees, meaning leave requests often go to the wrong account. Generally companies have a hierarchy and nested approvers, but this seems alien in deputy world.

Philippines support feels very much 1st line support, quotes the web docs which anyone can read, don't understand more deeply customer UX or frustrations. Awful app and genuinely do not understand the glowing reviews.

They have changed their payment tiers to Lite, Core, Pro. In other words they had a price increase disguised as a feature that nobody asked for. Then it was released as opt-out rather than opt-in. Continual development of features we dont want, and the users keep get price increases. Basic features removed from lite to core so we have to pay more to get what we already had.

The more I use this system, the more disillusioned I become at the waste of my time trying to do the simplest thing in the most complicated and uninstinctive way.
It serves as job creation if anyone can handle the boredom and exasperation of it all. Pen and paper documents scanned in would be far quicker. This is the very embodiment of the Emperor's New Clothes to those not entombed by obsession of the virtual.

I have received no support from Deputy. I handle payroll, and since this platform is paired with payroll, I expected better. Unfortunately, it has been a huge letdown. I’ve been waiting for over a month now for a response to an issue that was caused by Deputy. When I start a new ticket, someone initially works on it, but as soon as the issue is escalated, they merge my tickets, and then communication stops entirely. The least they could do is inform me if they are unable to resolve the problem they caused

The support is extremely disappointing. Not only is the response time painfully slow, but the responses completely ignore the details of my requests. What’s the point of having support if they don't even listen? I can spend an entire week going back and forth, explaining simple tasks that still remain unresolved. It’s incredibly frustrating, especially when you’re managing 100+ employees and just need the system to work.

I have no idea why this product is rated so highly. The customer service is slow, we have not had 1 week where there hasn't been issues. If you are with MYOB and want to integrate - FORGET IT. We have had to update a file every week so that MYOB will accept it. If you pay staff above award rate - FORGET IT.
We paid for one business for the year in full and couldn't get it working because of the MYOB issue (customer service didn't tell me this was the problem originally) and the week after I had paid in full they told me I could cancel but I wouldn't get any refunds. Not one customer service team member called me to discuss what the problems were.
Also there is no direct integration to pull staff from MYOB to deputy, you have to manually enter them at both ends - it won't import the staff members details.
I am currently waiting on chat AGAIN as the award was updated (thats what they tell me) and i have to change the file so every award category is under 31 characters so that myob will accept the file.
Waste of money and a waste of time, they honestly couldn't care less if the product doesn't work for you.

Brilliant app, works well for our service. We have been using since September 2024

New starters find navigating around the system easy and I find this helpful when presenting step by step process to them.

There was a glitch at first. This was fixed in a timely manner
Easy to navigate around
Looking forward to making life easier for staff and myself at work

much easier to use than I originally thought it was going to be

This system used to be ok & in the last 8 months it has gotten worse & worse. Not giving notifications so staff are turning upto unconfirmed shifts, us not being aware that our staff have not been able to claim shifts through the app wondering why there's hundreds of hours lost in unclaimed shifts up to 10k in a week. No accountability blaming human error on our end for changes when we've been scheduling the same way for years and given the run around with escalating tier 1 tier 2 tier 3 problem and never getting resolved.

Deputy has been an amazing addition to our newly opened business, helping simplify the hospitality pay process and save so much time! The support is fantastic, very quick responses and great follow up. Highly recommend!

Real time updates on roster and costs.

Very easy to use. Great for communication with my team.

“Deputy has truly made my day-to-day work so much easier! The app is fantastic—it’s incredibly user-friendly and uncomplicated. Scheduling, managing shifts, and keeping track of tasks have become a breeze. I love how intuitive the interface is, making it easy to navigate and get things done quickly without any confusion. Overall, it’s a great app that simplifies work processes and boosts productivity. Highly recommend!”

good app , well received by staff

This software is easy to use and plan schedules. All the staff find the app easy to use.

Deputy is a user-friendly, easy to set up and navigate software for your HR/Payroll tasks.

Easy to use both for rosters and clocking in / out. App seems to freeze a bit on my phone