The door was poor quality. One of the beads on the door wasn't straight. The adhesive was all over the glass, there was some plastic stuck inside the glazed panel. Also black marks on some areas and p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
The door was poor quality. One of the beads on the door wasn't straight. The adhesive was all over the glass, there was some plastic stuck inside the glazed panel. Also black marks on some areas and p... Mehr ansehen
Unternehmen hat geantwortet
looks good delivered on time we are very pleased have not had time to fit it yet but i am sure it will look great when fitted Thanks W Bowley,
Unternehmen hat geantwortet
Absolutely brilliant quality doors, so good we ordered another one. So we’ve had 2 altogether on separate occasions. Very professional and communicative throughout the whole process - great value for... Mehr ansehen
Unternehmen hat geantwortet
speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... Mehr ansehen
Unternehmen hat geantwortet
I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!
London, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Your website has great clarity and superb collection of designs appropriate for a variety of properties.

Antwort von Daves Doors UK (David C)
Door arrived in great condition. Just a shame it took over 4 weeks instead of the 7-14 days I was initially told. Also no communication about the delay.

Antwort von Daves Doors UK (David C)
Whilst still in their wrapping the delivery was great as predicted the delivery driver was great and really helpful. He gets my medal of the day. Thank you

Antwort von Daves Doors UK (David C)
I hope everyone makes it in business I’m trying not sure I can make it but I’ll just trying that’s all you can do in life is just keep trying just need a chance

Antwort von Daves Doors UK (David C)

Antwort von Daves Doors UK (David C)
Very straightforward ordering process and arrived within a few days. The man who delivered it was brilliant.

Antwort von Daves Doors UK (David C)
Great communication. Quick delivery and brilliant quality. Thank you.

Antwort von Daves Doors UK (David C)
Good product, arrived with in five days of ordering. Just need to improve on communication. Thanks.

Antwort von Daves Doors UK (David C)

Antwort von Daves Doors UK (David C)
So let's break this down into a couple of stages:
Online purchasing - no complaints - the website it straight forward and does what it says on the tin.
Delivery - yes the product, or part of the product, was delivered but I wasn't informed of when this was happening until the delivery driver called me to tell me he was delivering my door within the hour.
Second part of the product - handle, lock etc. was only delivered 3 weeks later and again no communication from the company as to when it was going to be delivered.
Customer services - If there was a way to give negative stars then they would be at negative 100 for the simple reason that despite me sending over a dozen emails and the same number of voicemails requesting an update as to the delivery date or time of my product I am still waiting to hear back from them.
Appalling doesn't even come close.
Heaven help me if I need to return something or get a refund because I don't know how I'll get it contact with them.
So in short, if they are selling a door that you like then find it elsewhere even if it's more expensive. At least you won't be wondering if you've been scammed.

Antwort von Daves Doors UK (David C)

Antwort von Daves Doors UK (David C)
All very straight forward. i ordered on their website online and got an email confirming receipt of my payment etc. I then received my tracker a few days later. The driver was fully loaded and heading up north so i assume these guys are on the road for several days (judging by the drops on the tracker i was drop 8 of 16) He was very diligent and polite and helped me lift the doors in to the house. He checked the items delivered were correct and took a picture to confrim. From order to delivery 6 days. Thanks again.

Antwort von Daves Doors UK (David C)
BUYER BE WARE! Do not use this company unless you want a stressful and challenging experience.
We placed an order in good faith, we reach out many times for confirmation of delivery date, we had zero response from daves doors until they realised our VISA company recalled payment after we raised a dispute. We tried several time to get a response via email and
phone calls, however, there customer
service is none existent. Your door may turn up or may never turn up it's a
lottery.

Antwort von Daves Doors UK (David C)
Terrible company to deal with, when I have manged to get through on online chat they gave me a delivery date (14-day delivery is working days apparently!) we're now passed that delivery date, I have had no emails from them, they will not answer calls or emails and now will not answer the online chat. Are they scammers or will they actually deliver my door?! If it comes, I will update and improve my review accordingly.

Antwort von Daves Doors UK (David C)
We sent an email to Dave's Doors to cancel our door order. Managed to contact the company who actually made the door, LPD, who put delivery on hold but as many people have found, no-one answers the phone at Dave's Doors or responds to emails so have been unable to arrange our refund.I actually thought they had gone bust and certainly will do treating customers with the contempt and disrespect we have encountered dealing with this company.
Received a reply from Dave's doors which simply confirmed the address????
Had to open a dispute before any reply after phone calls,emails and social media. Door arrived but will never deal with again.

Antwort von Daves Doors UK (David C)
The door is great I cannot fault that. But the customer service was terrible. The phone was never answered and I also never had a call back. It took two weeks for someone to tell me the door I ordered was out of stock and I waited over a month for the product.

Antwort von Daves Doors UK (David C)
Do not use this company. As with many of the other reviews, customer service does not exist. Impossible to contact and all my emails and calls ignored (I see they respond to the nice reviews on this site but nothing to the others)!
Ordered weeks ago. They sent the wrong size door and no fixing kit, guess what, nothing has been sorted as no one responds.
I am going through the small claims court to get my money back.
Dear Dave's Doors. Seeing as my emails are not being replied to, I'm hoping this channel will work. Please can someone complete the remainder of my refund which you confirmed would be completed on 15 Nov... Thank you. Order No: 6454/091024/56
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