Dangerfield Bewertungen 171

Customer service= dead at dangerfield

Bought items online (never again)
Half didn’t arrive and there was no communication as to why items were missed. I had to chase this up, then I get an email for a refund but it doesn’t say what items. I ask via instagram as they are way more active on their then their email. The person running the instagram account was rude and didnt even say sorry. When I complained she left me on read. Crap company

I always like the clothes I buy from Dangerfield and typically don’t have any bad experiences. I try to size correctly because I live in the US and return shipping to Australia is expensive. I recently ordered a dress and received a completely different dress in the mail. Customer service was quick to respond, and they asked me to send the dress back, which was understandable. But free returns is only within Australia—they asked me to ship with DHL or a different carrier, implying that I would have to pay the return shipping fee. I would understand if the error was on my part but THEY sent me the wrong item. I very kindly inquired about being reimbursed for the shipping fee since the error was not on my part and the customer service rep’s reply felt passive aggressive. They agreed to make a label for me free of charge but the attitude was not needed and in my opinion I shouldn’t have had to pay in the first place since the error was on their part. I have never come across a single business that made customers pay return shipping for an item that was sent to them mistakenly, local or overseas. Not even small businesses would make their customers pay for an error that was their own fault.

I am currently on hold for the third time. They never pick up their customer service phone. I have sent two emails. Ordered online and supposedly sent over three weeks ago. It is still saying ready for processing., Contacted Australia Post who have said it has never scanned and I need to contact sender. Well I have tried several emails. And now several phone calls. After half an hour been told there are no support agents to take call. And to try later. No thank you. I give up. I'm going to have to try get my money back somehow. I will only be buying from Dangerfield in store in future.

The customer service is always excellent, however, the tights I bought were sized to small. They were marked large/extra large in a store that sells size 20 and they did not fit me, size 16, as the legs were not long enough, and I am not very tall. I was unable to return them for hygiene reasons which is fair enough as it's their store policy, however, their clothes should also be sized as they are labelled as in this case the tights were a small, not an extra large which they were labelled as.

Ordered from Dangerfield online store, over 2 weeks and nothing received. Tracking link for Australia post said waiting to receive from sender for almost 2 weeks.
No reply from customer service, there probably isn’t a customer service dept by the looks of it.
PayPal refunded instantly, which indicates to me this store never completes orders.
Beware and pay with PayPal only.

Bad customer service by assistant manager in Geelong store. Won’t shop there again. They had the potential to gain a good customer who spends money but wouldn’t exchange my tagged items inside 14 days despite the fact I have bank transaction proof.

Whatever happened late 2022 with the ordering system is now fixed. I ordered several hundred dollars worth online and then thought to check trustpilot. I got really concerned after reading many bad reviews.
I didnt experience this at all. I received notification items were dispatched within 2 days of purchase. Because it was a large order several stores across Aust fulfilled them. First package received 2 days later.
I experienced no hassles at all and would happily buy again from Dangerfield online.

Tried reaching out for a failed order, but the store wouldn't reply. They made out like they were doing me a service by not sending the product I ordered, despite the real reason being that they didn't have the product to send. At the very least being honest about what was happening would have been appreciated, and then they ignored my emails afterward. Will never be ordering from Dangerfield online again.

didn't find out buying from Dangerfield online was risky until after I had placed my Boxing Day order so I was very scared as I'd bought doc Martens which are quite expensive. however, I received them about 2 weeks after placing my order! so I suppose its hit or miss, maybe if you buy multiple things from their site or you order before Christmas its risky, however, I only just bought the one pair of shoes and nothing else so maybe thats why it was fine. I do hope they begin to become more consistent for the sake of everyone else placing orders, though. its crazy cause they're such a popular and unique shop, they should defs get a better system online

This company takes orders for items they do not have in stock and can not supply, they even put these items on sales while people still have outstanding orders pre the sale taking place.

Purchased 2 items form the website 13 december. Stated 8-10 days shipping time. More than 10 days passed and my order hadn’t progressed any further than charging my credit card. Two emails to enquire about my order. One response about orders being lost in the system and another asking me not to email again as I would be pushed to the back of the list! I ended up opening a dispute through PayPal who are apparently following up with Dangerfield themselves. Extremely disappointed in their lack of customer service. I will not buy from them again, ever!!!

An order I placed in November was never delivered. Used the support page to question what had happened. My order was 'lost' during their system change apparently. They were sourcing items, and would refund if no longer available. After multiple emails, I was told my items were refunded. I got $11 and my order was over $160... Have been calling customer support for days on end. Keep getting put on hold and getting cut off after 15 minutes.
Even more annoying is that some of the items I ordered are actually still being advertised on their site as available!!! I left multiple requests on the emails for someone to call me but no-one ever did. Wondering what's happened to the rest of my money and why they couldn't be bothered to send me the items they still had in stock.

Purchased a skirt from the website, which at the time (beginning of December) stated 8-10 days shipping time. More than 10 days passed and my order hadn’t progressed any further than charging my credit card. Two emails to enquire about my order - still no response to either. I ended up opening a dispute through PayPal where PayPal refunded me the order instantly and are apparently following up with Dangerfield themselves. I wish I read the online reviews before purchasing because these issues seem to be extremely common! Such a shame because the clothing itself is good quality. Buyer beware!

Dangerfield apparently has a big problem with online orders since a system change. My order could not be processed, like many others. They are probably flooded with support requests and complaints.
Dangerfield refunded my entire order 5 weeks after I placed it online with a big apology and note about the system problems. I did not expect that and I am pleasantly surprised.
I will give them another chance when the problems are fixed.

Ordered goods two weeks ago online. Accepted my money and ten dollar shipping fee. Wrote a week ago to get a shipping date. Not even the courtesy of a response. So disappointed as it was a Christmas gift and well within the shipping time. Would never buy from them again.

Would give zero stars if I could. I ordered 5 weeks ago as Christmas presents. Of the 6 items ordered ONE has been shipped.
Support is just giving me excuse after excuse, seems now most of the products ordered are out of stock online.
They seem determined to not send my order, nor offer a refund.
I will not shop with them again.

I’ve only ever had fantastic experience ordering with Dangerfield until now. I ordered online as part of the Black Friday sales, received a confirmation email and then nothing until December 15 when I was informed I’d be receiving a refund (apart from shipping fees) because they had none of my items in stock. However, one of the items is still available on their website to purchase, only now for a higher price than I paid, so I doubt it’s out of stock. Super disappointed with the outcome and the lack of communication to customers.

I ordered from Dangerfield back in October. I was given no tracking information or notice that my order (which had 6 different items) would not be sent to me in one package. They sent me a harness with half of it missing and didn't send another item. None of the packages had a invoice. I just want a refund for the missing order but the communication has been terrible.

Do not order online at Dangerfield I made the mistake to do that and no item has arrived, they have not even processed It after a week, very stressful when it's for a Xmas present. On top of that they won't even answer calls. Disgraceful

Beyond bad. it's terrible!!! buying online from their site is a stressful ordeal and their shipping cost is not cheap (15 dollars!!!). Seriously I've never had this issue with Dotti and Glassons. I've been chasing their customer service for weeks for an update on my order. Have sent emails but only to get a reply of giving me a 10% discount. I'm one of the unlucky ones to order on Black Friday sale and so far I only received one out of 4 items. I got a refund for 2 items and the other one got sent back to the sender because there is no address!!! Up to now I have no idea if I will still receive that item given the holiday season. I do love their clothesline but this experience is just a good reason to steer clear from their online site. Better buy from the store instead.