If you are considering using this…
If you are considering using this business, I advise proceeding with caution. In my experience, it did not fulfil claims made on its website and in its marketing material.
Let me explain:
1
I attach a copy of your marketing leaflet that was provided to me when the owner of the business first visited my property on 29th July 2026. I note the leaflet and thewebsite state ‘We conduct through inspections to identify the root cause of the damp problem, providing you with a detailed report and tailored treatment plan’. To date I have not seen a copy of the detailed plan. I was verbally advised I needed a new Damp Proof injecting, the work was carried out over 2 days, the business used materials that cost circa £700 and charged me £3750.
After heavy rain on 29 July, I noticed water entering the property and contacted Damp Proofing North West. The owner revisited and said this was a new problem for which he would provide a separate quote. I later established that the damp-proof injection had not been necessary; installing an external French drain resolved the issue. The business failed to investigate thoroughly, identify the root cause, or recommend appropriate work, and instead carried out work that proved unnecessary and unsuitable.
2
The website and marketing information states you provide ‘a 30-year Guarantee’. To date I have received the partly completed Certificate of Guarantee. For a Guarantee to be effective for 30 years I would expect a formal Insurance based Guarantee, this is necessary in case you cease to trade. Can you advise when I will receive the full Guarantee Documentation. Once the business ceases to trade for whatever reason the Guarantee would be null and void which could occur within the next 30 years. Thus, the paper provided is of little value and does not fulfil the statements made above.
Given my experience I would not recommend this business as they are very expensive and unfortunately fall sort of the claims made on their website and marketing material.
