Hi Angela,
Thank you for taking the time to expand on your concerns. We are sorry to hear that you felt your previous review was misread, and we appreciate you giving us the opportunity to respond more fully. Firstly, please be assured that your feedback has been reviewed by senior management.
We are pleased to hear your recognition of the hard work carried out by our on-site teams, particularly in the recent challenging weather conditions. Their safety and wellbeing remain the top priority for us, and we take any concerns relating to communication, respect or interpersonal conduct very seriously.
Your comments regarding the attitude and tone of certain office-based staff have been noted, and while we cannot discuss individual staff members publicly, we can confirm that your feedback will be reviewed confidentially and sensitively with the relevant managers. We agree that good communication, mutual respect and professionalism across all departments are essential.
You also raised the suggestion that office or management staff spend time on-site to enhance their understanding of day-to-day operations. While our leadership team, including our Managing Director Gerry, Operations Director Marc, Civils Director Brian, Operations Manager Craig, Civils Contracts Manager Raymond and Civils Manager Sam, ALL began their careers “on the tools” and have substantial hands-on experience, we appreciate the value of maintaining a current, practical perspective. Your suggestion is a constructive one and will be taken forward for internal discussion.
We have also noted your comments regarding the distribution of recognition and bonuses. Although we cannot address internal remuneration specifics here, please be assured that employee reward structures are kept under regular review, and your perspective will be included in that ongoing process.
Please also note that DAMM Environmental is an award-winning, proud member of the National Association of Drainage Contractors (NADC), an organisation dedicated to raising standards, improving safety, and promoting best practice across the UK drainage industry. Our commitment to professionalism and high operational standards underpins everything we do, both on-site and within our offices.
If you would like to provide any further details or discuss your concerns privately, we would welcome the opportunity. Please feel free to contact our marketing consultant, Josie, at josie@damm-24.com, and we can ensure your feedback is directed to the appropriate members of the management team.
Thank you again for taking the time to share your comments.
Regards, DAMM Environmental.