Excellent, I order magnesium bisglycinate and l thiamine for anxiety and improved sleep. I wasn't holding out hope but these have made such a noticeable difference for me. I take twice a day as if I d... Mehr ansehen
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Das sagen Bewerter
Pros: Good quality products which I believe are third party checked. Cons: Compared to other merchants staggeringly expensive. If money is an issue you check out other merchants to buy from. There... Mehr ansehen
Unternehmen hat geantwortet
I have used cytoplan products in the past & as my current multivitamin seemed to have stopped working & I have zero energy amongst other things I decided to try something different. I ordered at 2.30p... Mehr ansehen
I urgently need my parcel. Ontop of the already really expensive product, I paid extra for delivery to get it to me within 1-2 business days. Its been 2 business day and I haven't even received an ema... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cytoplan is the pioneer of Wholefood and Food State supplements in the UK. Over the past 30 years we have developed a range of ethically and sustainably sourced supplements including multivitamins, minerals, essential fatty acids and individual vitamins, plus much more. Our Guiding Principles Cytoplan Ltd. is British owned and independent. We are wholly owned by a charitable foundation. Therefore we are not constrained by the typical commercial pressures for profit, or conflicting issues of parental ownership that afflict many companies in our marketplace. You can read more about our charitable work via this link. We provide a genuinely unique range of supplements comprising Food State™ and Wholefood vitamins and minerals. You can read more about Food State™ and Wholefood nutrients via this link. When it comes to nutrition our philosophy is that: a) There is a 'Nutrition Gap' in the population, supported by research, which means that most people are not getting the nutrients they need for health from their diet. b) Nutrition supplements can bridge this gap when they contain the appropriate (and safe) levels of nutrients as long as the nutrients are in a bio-effective form. Thousands of health professionals are using our products in the UK - and around the world Leaders in food based supplementation Founded and run by health practitioners An incentivised, nurturing and supportive programme for our practitioners and students Wholly owned by a charitable foundation and with a unique business ethos and nutritional philosophy
Kontaktinformationen
Unit 8 Hanley Workshops, Hanley Road, Hanley Swan, WR8 0DX, Worcestershire, Vereinigtes Königreich
- 01684 310099
- info@cytoplan.co.uk
- cytoplan.co.uk
3.2
Akzeptabel
67 Bewertungen
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent
Excellent, I order magnesium bisglycinate and l thiamine for anxiety and improved sleep. I wasn't holding out hope but these have made such a noticeable difference for me. I take twice a day as if I don't I feel the anxiety more. I have noticed a difference in my breathing been better too (asthma). I've been taking now for a month and re ordered as they work. The cheap shop ones don't work for me but these are a life changer. I would highly recommend. Super fast delivery, professional. They can be pricier than shops but they are worth it. Thank you cytoplan.
17. April 2026
Bewertung ohne vorherige Einladung
Excellent problem resolution
When I ordered a product from them and the wrong one arrived, their way or sorting it out was excellent, with a person to help,and they sent the correct one very swiftly.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you so much for your lovely feedback — it really means a lot to us!
We’re so pleased we could put things right quickly and get the correct product out to you without any hassle. It’s especially nice to hear that you felt supported by our team along the way — that’s exactly the experience we hope to give every customer.
Thanks again for taking the time to share this, and we hope you’re really enjoying your product!
Huge decrease in quality, harmful
Huge decrease in quality compared to few months ago. Many of the articles here are risky.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you for your feedback. We’re not sure what you are referring to here. If you are referring to our nutrition blogs, all of these are carefully written by our nutrition team, always referencing the latest nutritional research in the scientific literature. Please do get in touch if there are any areas of clarification you would like and we’d be happy to explain.
Good quality but staggeringly expensive
Pros: Good quality products which I believe are third party checked.
Cons: Compared to other merchants staggeringly expensive.
If money is an issue you check out other merchants to buy from. There are others who are very reputable also selling quality products but at a reasonable price.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you for taking the time to share your feedback regarding our products.
We are proud to be market leaders in bio effective supplements that are firmly backed by science, and we are well established within the industry. Our pricing reflects the quality, formulation, and efficacy of the products we supply, which may differ from expectations when comparing supplements more broadly.
Throughout the year, we aim to add value for our customers through a range of offers, including our popular 3 for 2 promotions, a reward points scheme, voucher codes, free delivery on orders over £40, and complimentary support from our qualified nutritional therapist team.
Cytoplan is a charity owned company, and all profits are reinvested into charitable causes, which is something we are extremely proud of and which underpins everything we do.
Order delayed
Anyone knows why this company doesn’t ship out orders? It’s bankrupting ? I made an order more than a week ago and still haven’t received any parcels. And their customer service doesn’t reply any messages at the same time.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
We’re really sorry to read this and completely understand how frustrating a delay can be.
Your order was placed on 19/02 and, following your email sent after close of business on Monday, we arranged for a replacement to be sent free of charge yesterday (Tuesday) to ensure you receive your items as quickly as possible.
We’re sorry if the delay and timing of correspondence caused concern. Our customer service team responds to all messages as quickly as possible during working hours, and we appreciate your patience.
If there’s anything further we can do, please don’t hesitate to contact us directly via phone, Live Chat or email and we’ll be happy to help.
Good quality
I have been ordering from Cytoplan for a few years now, and I am extremely happy with the quality of their supplements. The orders arrive on time and without any issues. Been recommending them to others.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you so much for your glowing review! We are delighted that the quality of our supplements it recognised and that you are spreading the Cytoplan love!
Brilliant supplements from a brilliant privately owned company …
Having been immersed in Holistic Medicine for 51 years I became very aware that supplements sold by Pharmaceuticals ( over 70% are in that category!) had shareholders to keep happy.
The shareholders ( how much profit they could make) rather than the quality of the supplements mattered most!
So when I came across Cytoplan which is owned by a British Health Charity and who specialise in ‘Food State’ supplements I felt here was a good company to get to know.
I recommend their products to my patients ( I am an Acupuncturist of 37 years experience). Myself included the results of these brilliant array of supplements is wonderful. Give them a go if you’re just looking.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you so much for taking the time to share such a thoughtful and informed review. It truly means a great deal to us.
Your depth of experience in holistic medicine and acupuncture makes your feedback especially meaningful. We’re proud to be different from many supplement brands, and you’ve captured exactly why: our focus has always been on integrity, quality, and supporting health first. Being owned by a British health charity allows us to stay true to those principles and invest fully in research-led, food-state supplements that genuinely support the body.
It’s incredibly rewarding to hear that both you and your patients have experienced positive results from our range. Knowing that our supplements are trusted by practitioners with decades of experience is something we never take for granted.
Thank you again for your recommendation and for being part of the Cytoplan community. Your support helps us continue doing what we believe in — putting people and health first.
Warmest thanks,
The Cytoplan Team
I urgently need my parcel
I urgently need my parcel. Ontop of the already really expensive product, I paid extra for delivery to get it to me within 1-2 business days. Its been 2 business day and I haven't even received an email confirmation of dispatch and I've emailed customer service twice and nobody has got back to me. The £5 voucher off the first order also didn't work. Really annoyed as I need these desperately and paid an arm and a leg for it!!! Seems like a fad.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Hi Jasdeep, thank you for taking the time to give us a review and we’re so sorry to hear that your experience did not meet our standards.
We would love to assist you further with this, to ensure that you receive the discount you are entitled to, and that your order is received swiftly.
Please call our Customer service team on 01684 310099 at your earliest convenience so we help you with this matter. We eagerly await to help you with this!
All the best!
Deceptive pricing increases after ordering - AVOID
A shame to be giving this rating as the products are good. But the company operates very deceptively and non-transparently when it comes to price changes. They increased the prices of the items in my subscription after the notification of my upcoming subscription. So when it was dispatched they just charged increased prices and customer service were no help, just misunderstanding the issue and sending me a duplicate invoice. Fortunately I have screenshots from the date the first email was sent to prove the pricing change. Really a shame as I was a happy customer up to now. But I’m not going to be doing any more business with a company that operates in this way.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Poor customer service, no ethics
"Why would someone spending £100s on products on a monthly basis for years, one day turn around and invent a myth for the sake of a few pounds??"
I have been using cytoplan products for over 2 years. Recently, I had my order sent to the incorrect address. I contacted the team and they seem to think I've been lying. I informed them I don't have a garage but they saw a garage door on the Royal Mail tracking information. I even posted on the local Facebook group if anyone had received my item. I am so busy with 2 small children and I really don't have time for this back and forth. I'm very disappointed in the company for this treatment despite me having no previous track record of claiming my items have not been received. Amazon really get things right because whenever I tell them an item hasn't been delivered, they believe me immediately and send me a replacement or refund. This is poor customer service. What happened to "the customer is always right". If this was my job to look into this case, I would base things on the customers track record. What a shame Cytoplan as I've always recommended your products but a poor customer service will drive people away regardless of the product satisfaction. If you think I'm doing this because of money and Christmas, then let me inform you that I don't celebrate Christmas.
Update.... I've not been asked by the Team Leader to knock on the doors in my neighbourhood to see where my delivery has gone to?? I've spent all day going back and forth on this very basic issue. I have paid my delivery charge. It's not my responsibility to go treasure hunting in my neighbourhood for my delivery.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Hello, I am sorry that you felt our assistance to locate your order at your neighbours house was unhelpful.
We always send full tracking details for our customers to update their own delivery day or select their own safe place but do understand that this can sometimes things go wrong.
Nevertheless, we had already forwarded a replacement to you and this should alreday be on the way.
Best wishes :)
I placed an order
I placed an order. There was no one home when the delivery van called. I needed a tracking number in order to collect it. Cytoplan despite several urgent requests have not supplied a tracking number. I still don't know what's happening with my order. Appalling customer service .
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Hi Angela, I am so sorry to hear that you did not receive tracking details for this order. Please be advised that we have updated our process and provider for orders to N Ireland to ensure that this does not happen going forward.
I can confirm that we reached out to you directly when your order was returned to sender on 9 December and are still awaiting a response as to whether you wished for this to be resent and to confirm that the address is correct. If we do not hear form you by end of business tomorrow, we will refund the order to your original payment method.
You can contact us directly for swiftest response, on 01684 310099 or orders@cytoplan.co.uk.
In the meantime, I have added some Reward Points to your account to use toward a future order by way of our acknowledgement that this instance fell short of our usual customer experience.
We look forward to hearing from you soon :)
They are the best.
Have been using cytoplan as much as possible for years now and never been disappointed. Their customer service is great and their products are top quality. They are pricey but it's because so much research has gone into making the products and then sourcing the ingredients. In my last pregnancy I started getting bad muscle cramps in my legs. I quickly ordered Magnesium and within 3-4 days I could already feel a difference whereas in the past it just got progressively worse. I've also got Pcos and have noticed that when I'm taking their supplements my monthly's become alot more regular and not as painful.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you so much for your glowing review.
We use only top-quality ingredients and the right combinations in all our products, and we are delighted you are seeing the benefits of this.
We do have promotions throughout the year, so please keep an eye on your emails and post for forthcoming offers.
Thank you for your custom we really appreciate it and look forward to hearing from you soon!
Awful offer scheme
Decent-ish company in terms of products, customer services, information etc. However, I loathe their Buy 3, get 1 free offer…who does that! There is reason why either BOGOF or even buy 2 get the 3rd free is a universal offer!
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Hello and thank you for your feedback.
As a premium brand company, we only use the highest quality ingredients. We believe the cost truly reflects the nutritional quality in all of our products.
Our consumers that pay full price, can benefit from our buy 2 get 1 free promotions but the Practitioners that we work so closely with already benefit from discounted prices, and are therefore offered the buy 3 get 1 free promotion.
Our Customer Service team are always available for support and can be contacted directly by phone, email or LiveChat.
Faulty products and no contact
Tried to contact due to faulty products.
Faulty products contact form shows an error when you tried to add photos but you can't submit without adding photos.
When trying to contact using a different subject, it just says "something went wrong". They're expensive products, ive received faulty products, and you can't even contact them. Very frustrating.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Hi Kate
I am sorry to hear that there is an issue with your order (faulty product?).
We advertise multiple ways to contact us directly via our website, as below, and would love the opportunity to help you.
We look forward to hearing from you directly.
Email info@cytoplan.co.uk
Tel 01684 310099
or Live Chat
Products made me feel very sick and…
Products made me feel very sick and tasted like plastic even after I had taken them
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you for taking the time to share your review. We regret to hear that you were disappointed with the products that you received. We aim to provide all of our customers with a high-quality experience. Our customer service team have made contact with you directly with some advice and offered advice from our in-house NT's to ensure that we are able to help you best with your selection of a multi vitamin. We have also actioned a refund for the products that were not right for you.
We hope to welcome you back soon :)
I have always used alternative…
I have always used alternative medicines, so ordered Cytoplan for my brother. Wow such a difference in him after only three weeks of taking nicotinamide riboside,
His breathing, and his energy is so much better. I ordered him some more and also some for myself.
The efficiency of Cytoplan from ordering to delivery is beyond compare with any other company I have used.
(Many Thanks Cytoplan)
Dympha Fox
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you so much for this glowing 5* review! We are thrilled to hear of the positive outcome this supplement has had for you and your brother and that you were thrilled with our customer service. We look forward to hearing from you soon :)
Excellent quality products and customer service
A very nice company to deal with. I have always received a friendly helpful service. They sell a great selection of products and provide lots of technical information.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you for taking the time to leave a 5* review.
We are proud to continue to provide the most effective and highest quality products, accompanied by the best level of support and service.
We are so pleased you are seeing the benefits of our products.
Very difficult to cancel subscription
Edited : Cytoplan cancelled my subscription and also refunded. Amazing customer service
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you for sharing this valuable feedback. We appreciate your loyalty, and we’re deeply sorry that your recent experience didn’t live up to what you expect.
I'm sorry I don't have enought information to locate your account and cancel your subscription.
To cancel your subscription, please follow the steps below:
1. Sign in to your account.
2. Hover over the green person icon in the top right corner.
3. Select My Subscriptions from the drop-down menu.
4. Find the subscription you’d like to pause or cancel and click
View.
5. Finally, click Pause/Cancel.
Alternatively, please call our customer care line (01684 310099) email on info@cytoplan.co.uk and we will cancel your subscription for you.
Best Regards
The Customer Service Team
Good website with comprehensive info - no nasties
I have found one of supplement product interesting.
I went to manufacture site. I have purchased the product with confidence. Then ..... I searched for same product in Google. It came out that cytoplan.co.uk price was highest available! 14 minutes after placing order online (Thursday 07:00 hrs) I have emailed customer service AND sales back asking to cancel the order for me. They kept seating on the order and my request until after 16:00 hrs same day when they replied with return label. The product itself was physically dispatched a day later. When I received the parcel I used return label and sent it back. Few days later I received a refund with an amount LESS by £4.50 original delivery price.
Update: I called Cytoplan customer service and requested a full refund including initial shipment charge. I got it with no question.
Update2: I have reviewed a few products on their website. they look very good - as per ingredients. No any nasites there. It is rather difficult to find well composed multi-vitamin and minerals product on the market. Cytoplan has at least two good products. I'm impressed - ordered one.
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
We are sorry to hear of your disappointment. Cytoplan are a small Charity owned company and are passionate about helping our customers live better for longer.
We have regular special offers and reward our customers with money off when they shop with us too, however, we are committed to the quality of our supplements above all else.
We are sorry for our initial error with your refund and promptly put this right for you without question.
We wish you all the best with your future purchases.
Brilliant company!
Brilliant company!! Have been using them for 4 years now, including our now 6 year old daughter. We regularly purchase the vit d3 & k2, magnesium, nutribear gummies, vit d drops and the omega products. All Brilliant. Have also just became a cytoplan practitioner 🙌
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Cytoplan
Thank you so much for writing this wonderful review, we are so happy to have you as one of our practitioners! Really glad to hear you are benefitting from our supplements!
- Customer Services Team
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