I purchased a rug online, very excited. Was not cheap but was on sale. It arrived, the colour was different to advertised, it stunk like chemicals (did not feel safe for pets), it's hard, not a car... Mehr ansehen
Standort
Standort wechselnShop 15/1290 Logan Road, Big Top Showrooms, 4122 Mount Gravatt, Queensland, AU
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Das sagen Bewerter
Staff were very friendly, helpful and accommodating in assisting me to choose a rug. They were also very knowledgeable about the rugs, how they were made and the region they came from. It was very... Mehr ansehen
Ability to “try” a rug. In case if it's not right for you for one reason or another, Cyrus rugs giving you an option to exchange it. Very friendly staff, willing to help.
Unternehmen hat geantwortet
Really friendly and professional help from team member. Took the time to understand what I wanted and nothing was too much trouble. The rug is perfect. Looks and feels luxurious.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Kontaktinformationen
Shop 15/1290 Logan Road, Big Top Showrooms, 4122, Mount Gravatt, Queensland, Australien
- 0731724835
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Old school customer service…
There’s nothing like great customer service. It’s refreshing to walk into a store where the staff know their product and what would look good in your home. We were very happy with the help we received in choosing the rug for our difficult space. The rug is beautifully made and we couldn’t be happier.
Stay Away
I purchased a rug online, very excited. Was not cheap but was on sale. It arrived, the colour was different to advertised, it stunk like chemicals (did not feel safe for pets), it's hard, not a carpet material, and had a fault, thread loosely hanging out of the middle of it next to a stain. I contacted them and they tried to charge me, not only to return a faulty item, but ALSO for the cost of "free shipping" (deducted from what I paid) in order to return it. This is very clearly I'm breach of consumer law. Not only is the rug AWFUL, but they are using illegal tactics to try to sell faulty products. Extremely disappointed

Antwort von Cyrus Rugs Australia - Mt Gravatt
Good service
Ability to “try” a rug. In case if it's not right for you for one reason or another, Cyrus rugs giving you an option to exchange it.
Very friendly staff, willing to help.

Antwort von Cyrus Rugs Australia - Mt Gravatt
Really friendly and professional
Really friendly and professional help from team member. Took the time to understand what I wanted and nothing was too much trouble. The rug is perfect. Looks and feels luxurious.

Antwort von Cyrus Rugs Australia - Mt Gravatt
The lady who sold me the rug was…
The lady who sold me the rug was extremely helpful and very patient.

Antwort von Cyrus Rugs Australia - Mt Gravatt
Best decision ever!
I had a particular boho look I wanted to update my bedroom then went looking on line. Cyrus Rugs had exactly what I wanted. A quick trip up the road to see the real thing and it was a done deal. The ladies in the shop were most helpful and ordered in the size I wanted. It's now on the floor and I just love it.

Antwort von Cyrus Rugs Australia - Mt Gravatt
Customer service was good and I'm happy…
Customer service was good and I'm happy with my purchase.

Antwort von Cyrus Rugs Australia - Mt Gravatt
Thank you for my great rugs
Thank you for your great staff and service. I am delighted with my rugs. I enjoy coming to your store.

Antwort von Cyrus Rugs Australia - Mt Gravatt
A satisfying shopping experience
Staff were very friendly, helpful and accommodating in assisting me to choose a rug. They were also very knowledgeable about the rugs, how they were made and the region they came from. It was very helpful being able to try the rug in my home first before purchase. We love the rug we chose it, is a beautiful addition to our home.
Helpful customer service
Helpful customer service, very good quality rugs at a fair price, my choice was not available at Mt Gravatt store so staff member (Hasti) called another store and have them send my choice of rug and hall runner to Mt Garvatt which I was apply to collect within a few days.

Antwort von Cyrus Rugs Australia - Mt Gravatt
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