My item took over four weeks to arrive. I had to email asking about delivery twice. When it arrived eventually it was spelt totally incorrectly. I emailed the company telling them. They said they wou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was most impressed with their customer service. The problem I had was due to delivery information going to spam so that I couldn’t track order. I received the order and it was perfectly personalized... Mehr ansehen
Unternehmen hat geantwortet
Ordered a blanket on 11/8, shipper label created 11/10. Ever since then kept receiving only the following; On Its Way to USPS Departed Shipping Partner Facility, USPS Awaiting Item JAMAICA, NY... Mehr ansehen
Absolutely awful company. I’ve been waiting on my order for weeks. They keep telling me there was a fire nearby then saying my order is being shipped. Keep going round in circles repeating themselves... Mehr ansehen
Unternehmen hat geantwortet
1.7
Ungenügend
79 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I made an order on November 28/2024
I made an order on November 28/2024
Order CW109140
I have been tracking order last I saw yesterday that entry to building failed
We have been home no one called and requested to enter the building
My order is for Christmas could you reach out to the delivery company to attempt another try to deliver or give me phone # or a Delivery company name
Thx
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hi Helene hajal,
We are very sorry to have kept you waiting for so long. We once again sincerely apologize for the inconvenience caused to you.
Here is your local logistics tracking number is EM100037311880CA, and your terminal contact information is: 289-301-8916
Online Time: Monday to Friday 10:00-17:30 (in case of local legal holidays)
Mailbox: office@emileps.com
Please provide this local logistics tracking number to check the delivery status of your package.
If you need any further assistance, please feel free to contact us and we will get back to you as soon as possible. Thank you very much for your order and best wishes to you.
I ordered 2 items for Christmas on…
I ordered 2 items for Christmas on 11/30/2024, and have not yet received them. Order Numbers: BKPET89 and BKPET99. If I do not have them by Christmas, I want a refund. I will never order anything else.
It's past Christmas. This must be a Scam . I want a refund immediately or I will be contacting a Attorney.
22. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Laurie,
Thank you very much for your feedback. We are sorry to have kept you waiting. We understand your feelings very well. With Christmas approaching, the logistics pressure is very high and the backlog is serious. We actively give feedback to the logistics company every day and urge them to speed up the delivery. The logistics company said that the customs inspection is very strict during this period, and the extended customs clearance time has delayed the delivery time.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
SCAM SCAM!!
Ordered blankets for my child and mother for Christmas and don’t even know if it’s shipped yet! And I payed extra for expedited shipping! I ordered because of amazing reviews previously but clearly seeing now all the most recent ones that are all trash. This is horrible, how can you do this to people!? During the holidays!! Reported the company as a scam on FB! Order number is CW112796
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hi, Clara Angeles,
Thank you very much for placing your order on December 10. We are doing real and honest business, don't worry. Due to the special production of customized products, the order processing time is 5-7 working days during the peak season. We strictly require shipment within the specified time. We checked that the blanket you ordered has been shipped and the order shipment notification email has also been sent to your email. We are very sorry for the misunderstanding. The logistics supplier reported that your order package is on the way to the United States Postal Service. We will urge the logistics company for you as soon as possible. Thank you for your understanding.
Looking forward to your reply. Best wishes to you.
I placed an order on 11/18/24 and still…
I placed an order on 11/18/24 and still have not received it. My order # is CW105626. When I try to track it, it says it can't be found. After reading many reviews, I don't have much confidence that I will receive them. I'm very sad since I ordered these for my new grand babies to have over Christmas. If you can provide any information, it would be greatly appreciated. If
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello Lisa Fitzgerald,
We are sorry that we are late. With Christmas approaching, the logistics pressure is very high and the backlog is serious. But don't worry, your order is already being arranged for delivery and I believe it will be delivered to you soon. If you need the package urgently, you can go to the post office to pick it up.
Here is your local logistics tracking number is 9200190343994200015050, and your terminal contact information is USPS: 1-800-275-8777
Query URL: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190343994200015050
Please provide this local logistics tracking number to check the delivery status of your package.
Hope you get your package soon and best wishes.
I ordered a blanket NOV 23rd and still…
I ordered a blanket NOV 23rd and still haven't received anything and it's suppose to be for a Christmas gift. Never will trust to buy from them again.
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Jessica Greenwood,
Thank you very much for your feedback. We are sorry to have kept you waiting. We understand your feelings very well. May I know if you have checked your mailbox? We have many customer feedbacks at present. Due to the huge increase in logistics parcels, the logistics system information is updated slowly, but the parcel has been received. You can check it. Sorry for the trouble.
With Christmas approaching, the logistics pressure is very high and the backlog is serious. We actively give feedback to the logistics company every day and urge them to speed up the delivery. The logistics company said that the customs inspection is very strict during this period, and the extended customs clearance time has delayed the delivery time.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Do NOT order! Total scam!
I ordered a Christmas gift in November. I never received the item and have emailed customer service several times. I got a tracking number but it has never updated. This is absolutely ridiculous and I am very upset. This was a very important gift and now it’s almost Christmas and no time to order something else. My order number is AM631428802CN.
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Leslie Taylor,
Thank you very much for your feedback. We are sorry to have kept you waiting. With Christmas approaching, the logistics pressure is very high and the backlog is serious. We are actively giving feedback to the logistics company every day. The logistics company said that the customs inspection is very strict during this period and the customs clearance time will be longer.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Terrible company, no tracking info available after purchase
I ordered a custom onesie puffer for my nephew on December 9th 2024 and whenever I go put my tracking number in I get a "is not found" error, there is no way to contact customer service, I am glad that I did this transaction through paypal so I can dispute the charge
my tracking number is CW112708 and I'd like to know the status of my item
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Miko Starks,
Thank you very much for your feedback. We immediately checked the problem on the order inquiry page and handled it. We are very sorry for the misunderstanding.
The order processing time is 3-5 working days during the peak season. The onesie puffer you ordered has been made, but the information I got from our customer service department is that you have a transaction dispute with the bank and the order has been locked and cannot be processed. I am very sad to hear this news. To show our sincerity, if you still need this order, we will give you a 10% discount after you receive the order package. Is that okay? I hope you can consider giving us a chance. We will arrange the shipment for you as soon as possible.
Looking forward to your reply. Thank you.
The website is fraud
I’ve placed my order last week and paid extra for an express shipping but it hasn’t shipped yet. Wrote an email but haven’t heard anything from them. I think it’s a scam and will never buy anything from an instagram.
My order number is CW112086 if you read this customwarms.
Please cancel my order if you can’t send them by this week.
8. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Jay,
We are very sorry to have kept you waiting for so long. We once again sincerely apologize for the inconvenience caused to you. After you confirm the order on December 10th, the after-sales department immediately arranged the shipment for your order. The order package is currently on the way, but as Christmas is approaching, the logistics pressure is very high and the backlog is serious, the customs clearance time may be longer. We will do our best to urge the logistics to speed up the delivery.
Thank you for your order and best wishes.
Waiting for a “custom “ Christmas gift…
Waiting for a “custom “ Christmas gift for my grandbabies… I received tracking last Thursday and the tracking number is junk. It shows nothing… I ordered this over three weeks ago. Do not order from this company. Not a happy customer… I will be demanding a refund.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Kristin Blaisdell,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We are deeply sorry for the unpleasant shopping experience. As Christmas is approaching, the logistics pressure is high and the backlog is serious. We are actively giving feedback to the logistics company every day and looking forward to a solution. We hope to compensate for this problem. After you receive the order package, we will apply for a 10% order refund for you. You can contact the after-sales customer service staff to arrange a refund, is it ok? I hope to get your understanding and forgiveness.
Looking forward to your reply. Best wishes to you.
I ordered my grandson a personalized…
I ordered my grandson a personalized cowboy hat on November 26 all of a sudden the tracking number they gave me isn’t working. I’ve reached out to them twice via email and I’ve heard nothing. I’m very aggravated and will not order anything off of Facebook ever again.
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Heather Shear,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Leaving 1 star because 0 is not an…
Leaving 1 star because 0 is not an option. I ordered on November 15th and have not received my order. The last time the tracking was updated was Dec 5th, and I believe it’s only because I emailed support that day. I’ve emailed support twice now and I only ever get a generic reply: “ Dear buyer, your parcel is currently in transportation, we will urge the logistics for you, please wait patiently, if you have any questions, please contact us in time, best wishes for you”. No one has even asked for my order number. I paid for shipping insurance, but I guess it doesn’t matter because it’s impossible to report that you didn’t receive it. I guess it’s just a loss this time, but I will never order from this company again. Beware!
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Kelly,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
Sorry for the misunderstanding. Our after-sales customer service staff will check the order based on your email, so you do not need to provide the order number when contacting the after-sales customer service email.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I purchased personalized blankets and they are absolute trash! Paper thin and very cheap. It’s all junk from China! I’ve been trying to get a refund for weeks and they refuse! They want me to ship it back to China on top of paying customization fees and everything else! Do not purchase from them! Pay a little more and buy from a more reputable company who cares about the quality of their product because you will never see your money back if you purchase from here!
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Amanda,
We are sorry that this shopping did not satisfy you. We are deeply sorry and would like to assure you that we take the issue with your order very seriously.
May I know your order number please?This will enable us to thoroughly examine the situation and swiftly find a resolution for you.
Thank you very much for your order and thank you for your honest feedback. Looking forward to hearing from you and wishing you the best.
I ordered on November 17th
I ordered on November 17th, and have never received my order...coming from China...says in tracking delivered...company is not legit.
After your reply...my order # is: CW105159
email is: your review won't allow email, so ???
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Ty Saltzgiver,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
The logistics provider has informed us that your order package has arrived locally and will be delivered to you soon. Thank you for your patience and best wishes.
Buyers beware..
Buyers beware... I ordered the blanket, hat,headbow set. I put my future granddaughters name in correctly. When I got the product they cut half the middle name off. When I contacted them about this, they said it was my fault. I asked for a refund or to have it redon and they refused. I will never buy from them again. Poor customer service...
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von customwarms.com
Hello, Jen,
Thank you for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
We are the owners of MotherBirthCo on…
We are the owners of MotherBirthCo on Etsy and would like all to know that this "company," CustomWarms, is indeed a fraud. They have stolen our listing photos, our review photos and our reviews, along with other shop owners on Etsy, whom we've contacted, and posted them as their own.
Stay away.
1. Juli 2024
Bewertung ohne vorherige Einladung
If I could give 0 stars, I would.
Buyer BEWARE! This is a fake site. It has stolen images and even reviews from Etsy shop owners and is using them as their own. They will not send you the product you ordered because they don't have it! It's all a scam, please do not purchase from them. They only want your money.
3. Juli 2024
Bewertung ohne vorherige Einladung
Received my order
I ordered personalised baby silicone cutlery set bowl and bib. I Didn’t have a lot of communication from them but I did receive my order 👍🏻
4. Dezember 2023
Bewertung ohne vorherige Einladung
I purchased a dog blanket and pillow…
I purchased a dog blanket and pillow from Customwarms and never recieved any merchandise.
22. November 2023
Bewertung ohne vorherige Einladung
Ordered a blanket on 11/8
Ordered a blanket on 11/8, shipper label created 11/10. Ever since then kept receiving only the following; On Its Way to USPS
Departed Shipping Partner Facility, USPS Awaiting Item
JAMAICA, NY 11430
November 21, 2023, 6:03 am
Shipping Partner: FAST TRACK EXPRESS INC.
Tried to email them a couple times and never received any reply back.
Opened an incident with my credit card company and, thankfully, got my money back today.
Don't order from this company, it's a big scam.
30. November 2023
Bewertung ohne vorherige Einladung
This company is a joke
They are lucky i have to give one star. Cause they don't deserve that. I purchased 3 pup cups from them. Not only did it take almost 3 months to receive One was broken in the mail. I paid for insurance but can't get customer service to respond. Waste of money. Poor customer service.
30. Mai 2023
Bewertung ohne vorherige Einladung
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