Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... Mehr ansehen
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and... Mehr ansehen
Unternehmen hat geantwortet
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect. I new what i wanted but was helped along the way with my concerns and got all the advice and everyt... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Kontaktinformationen
Unit 1C, Guardian Road, NR5 8PF, Norwich, Vereinigtes Königreich
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.7
Hervorragend
211 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service.
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provide a speedy yet quality service. The product is excellent and the service second to none. Our Thanks.
20. Mai 2026
Bewertung ohne vorherige Einladung
Motorhome cut off mattress
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions.
Now the mattress. A perfect fit for my motorhome, and so super comfy I’ve slept on it twice on my drive! Had the 25cm orthopaedic base with cool gel top and it is fantastic. Not the cheapest but not the most expensive company either. Needless to say with this mattress I cannot feel the bed slats underneath anymore. Only issue was trying to manhandle it myself into the van - it was a large and heavy parcel but I picked the hottest day of the year so far and managed. Thank you so much for- this will transform my holidays.
11. Mai 2026
Excellent service at point of order
Excellent service at point of order, some lack of communication around delay for delivery. That said mattress is perfect for the motorhome and fits well
8. Mai 2026
Really pleased with the mattress for…
Really pleased with the mattress for our campervan - fits a treat. Lovely and comfy and folds as we asked. Professionally made.
7. Mai 2026
Very highly recommended....
The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in there compared to some of the sites I visited). Put the measurements into the online form. Check out. This is where it gets good. They check your measurements. Send you a well drawn technical drawing showing the shape and size of your mattress. You ok or make changes including pictures of needed. They make it and it comes within a couple of weeks. The prices were much lower than some I looked at. The quality is brilliant. So much more comfy than the original mattress I had. I'm very impressed and can't thank they company enough. I think my back will also thank you as it doesn't hurt when I get up anymore.
Well done and I highly recommend the team.
Thanks
29. April 2026
Antwort von Custom Mattress
Hello!
Thank you or taking the time to leave us a review!
We truly appreciate your amazing feedback! We're absolutely thrilled to hear how happy you were with the whole process, from measuring and confirming the design through to the delivery of your mattress.
It's fantastic to know that the additional measurement checks, to-scale diagrams, and communication helped make everything straight forward and gave you confidence that the mattress would fit perfectly. We're especially pleased to hear how comfortable it is and that it's already helping your back!
Thank you again for your recommendation, and kind words. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Quality of mattress is fantastic
Quality of mattress is fantastic, super comfy and fits our van, perfectly.
30. April 2026
Antwort von Custom Mattress
Hi Claire,
Thank you for taking the time to leave us a review!
We're thrilled to hear that your mattress fits your van perfectly and that you're finding it comfortable. It's great to know that you're happy with the quality and we really appreciate you sharing your experience.
If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Best regards,
Custom-Mattress
Fantastic product and fitted perfectly
Fantastic product and fitted perfectly. Good communication which is always a bonus.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hi Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your product fitted perfectly and that you were happy with the communication throughout. Thank you very much for your lovely feedback.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Despite and issue from a manufacturer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Mattress
Hello Connor,
Thank you for taking the time to leave us a review!
We're really pleased to hear that, despite the manufacturing issue, our team were able to help resolve everything quickly and make the process as smooth and stress-free as possible for you.
Your kind words about our customer service truly mean a lot to us, and we really appreciate your recommendation. Thank you again for your support!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I was looked after from Katie from…
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.
29. April 2026
Antwort von Custom Mattress
Hi Matthew,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and we're delighted to hear that Katie was able to support you throughout the whole process.
We also really appreciate your understanding regarding the slight delivery delay, and we're pleased that this was quickly resolved for you. We're so happy you're pleased with everything!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
great mattress very comfortable well…
great mattress very comfortable well made right size well packed for delivery small hitch with delivery but soon sorted by Katie at the works She was most helpful (thankyou Katie) Would buy again recommend
24. April 2026
Antwort von Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your lovely feedback and are delighted to hear that you're happy with the comfort, quality and fit.
We're also pleased to hear that Katie was able to quickly help resolve the delivery issue for you, she will really appreciate your kind words.
Thank you for your recommendation, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Antwort von Custom Mattress
Hi Ali,
Thank you for taking the time to leave us a review!
We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.
We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
A beautiful mattress well made
A beautiful mattress well made to the exact specifications
2. April 2026
Antwort von Custom Mattress
Hi Jeff,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Antwort von Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
Best regards,
Custom-Mattress
Great communication even when i was…
Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.
2. April 2026
Antwort von Custom Mattress
Hi Elizabeth,
Thank you for taking the time to leave us a review!
We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!
It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.
Best regards,
Custom-Mattress
Outstanding service and product
Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first topper less than 2 weeks before, was really happy that they was able to do this at short notice.
Ordering the toppers was easy and straight forward and as you are sending the company the dimensions, great see that they ask you to confirm before you pay.
The mattress toppers are really comfortable and I have had the most comfortable nights since in my motorhome, no issues at all.
Excellent product and service.
27. März 2026
Antwort von Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear that you found the ordering process straightforward and that our team were able to assist in arranging both toppers together for you at short notice. We always aim to be as flexible and helpful as possible.
It's especially great to know that you're finding the toppers so comfortable and are now enjoying a much better night's sleep in your motorhome - that's exactly what we love to hear!
Thank you again for your kind comments and support. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great quality just slightly under size…
Great quality just slightly under size you need to research the mattress make dimensions of which the client is purchasing the topper for, then you could offer the ready, size n shape for that mattress
27. März 2026
Antwort von Custom Mattress
Hi Kevin,
Thank you for taking the time to leave us a review!
Thank you very much for your feedback, we're delighted to hear that you're happy with the quality of the topper.
We're very sorry to hear that the sizing wasn't quite right. All of our toppers are made to the measurements provided at the time of order, so if it appears that your item has been made differently to the dimensions you requested, please do get in touch with us directly and we'll be more than happy to look into this for you.
Best regards,
Custom-Mattress
Excellent quality and comfort....made…
Excellent quality and comfort....made and sent within a few days. Great value
18. März 2026
Antwort von Custom Mattress
Hi Graham,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're happy with the quality, comfort, and value of your mattress, and that it was made and delivered quickly.
We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Mattress for caravan. We ordered a gell top mattress for over…
We ordered a gell top mattress for over caravan . Slept on it this week very comfortable. Communication was very good when placing order with custom mattress to double check sizes. Overall very pleased with service.
9. März 2026
Antwort von Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review.
We're delighted to hear that your mattress topper for your caravan is so comfortable and that you were pleased with the communication when confirming your custom measurements.
It's great to know you're happy with both the product and the service. We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Excellent service
Excellent service, excellent product. From ordering online to delivery was 7 days, unbelievable service . The product( 2 mattresses) were made to the exact measurements given and made to a high standard. Obviously will recommend the company and their
products
20. Februar 2026
Antwort von Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your fantastic feedback! We're thrilled to hear that you were impressed with the speed of the service and that your two mattresses were made exactly to your measurements and to a high standard.
Your recommendation truly means a lot to us and we really appreciate your support!
Best regards,
Custom-Mattress
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.