Croydex Bewertungen 

149
TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I needed spares for a Croydex shower rail. Online the items were out of stock so I phoned Croydex and they were able to find what I wanted. Paid over the phone and goods arrived within a few days. Ver... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Croydex responded promptly and very helpfully when I had given myself an installation problem with their quick release toilet seat. My previous toilet seat was difficult to fix and moved when you sat... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had an issue with an order I placed with Amazon UK for a Croydex product. Amazon sent absolutely not what I ordered at all. I returned the unwanted item to Amazon, at the same time I let Croydex kno... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I contacted Croydex seeking a replacement shower rail clip that had broken after several years of service. I received a prompt response from Tracey, who quickly arranged for replacement clips to be... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

149 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.6

Alle Bewertungen

(149)

58 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Replacement Hardware Pkg

I misplaced the hardware pack for my new cabinet. Croydex immediately responded to my request for a solution. They airmailed the brackets to me in the US from the UK. Who does that?! Thank you! Tracey Higgs helped me out.

23. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Afternoon,
Thank you for taking the time to leave a 5* review in regards to our Customer Service, it is greatly appreciated.
We hope that you enjoy your new cabinet.
Kind regards,
Croydex

Bewertet mit 5 von 5 Sternen

Exceptional service!

The telephone service given by Alison was exceptional! She was helpful, efficient and friendly! Very well done!

15. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Afternoon,
Thank you for your amazing 5* review and kind words. We really appreciate you sharing a review of our service.
Kind regards,

Bewertet mit 5 von 5 Sternen

Good service and advise when I called…

Good service and advise when I called ref to my purchase flexi fit towel rail and toilet roll holder

8. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Afternoon,
Thank you for your fantastic 5* review. We are pleased to hear that you are happy with the service received. We hope you like your purchases.
Kind regards,
Croydex

Bewertet mit 3 von 5 Sternen

Lovely shower basket with a five year…

Lovely shower basket with a five year rust free guarantee! Sadly I’m now on my 3rd one in 9 years and they have all gone rusty before the five years is up.
Emailed the company today and am waiting for a reply!
Company have offered me a replacement basket which I’ve accepted and hope I won’t need for 5 years!

11. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
We are very sorry to hear about the problems you have experienced with your basket. We always strive to provide the best quality products to our customers. I have checked and my colleague has replied to your email addressing your concerns.
Kind regards,
Croydex

Bewertet mit 5 von 5 Sternen

Bathroom Transformation

We purchased a 48 inch medicine cabinet for our bathroom. It transformed our drab space, and we are so happy with the quality and ease of installation. One shelf was dented during shipping and customer service promptly replaced the part. We are very satisfied.

18. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you so much for your 5* review. We are happy that you are pleased with your cabinet.
Kind regards,
Croydex

Bewertet mit 1 von 5 Sternen

Sticky Pads ….absolutely useless

Bought Croydex LARGE sticky pads for £5.58. Today the package duly arrived and I couldn’t believe what I had paid £5.58 for! It’s an absolute joke. They are definitely not LARGE!! On the website it does not give size but what I received was four tiny slithers of sticky tape which from what I can see, will be totally useless for the job I bought them for.

Would definitely never buy anything from this company again. I would stay away from this company.

7. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Afternoon,
Thank you for your feedback, we are sorry to hear that you were not satisfied with your purchase. Please contact our Customer Service Department so we can address your concerns.
Kind regards,
Croydex

Bewertet mit 1 von 5 Sternen

I am disappointed

According to the box, the Flexi Fix "always fits". It didn't fit my toilet. It "never slips". After 20s of pressure, the pads made no attempt to grip. I am disappointed

28. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you for taking the time to leave us a review your feedback is important to us. We are sorry to hear that you had a problem with the hinges adhering to your pan. We carry spare hinges for most of our toilet seats so please contact our Customer Service Department where we will be able to assist you.
Kind regards,
Croydex

Bewertet mit 1 von 5 Sternen

Croydex really don't care

Bought a Croydex illuminated bathroom cabinet via Amazon, the switch is broken so it won't illuminate. Contacted Croydex for a spare part which they don't supply, they said won't do anything to rectify the issue and its Amazons fault. Typical not my problem response from a manufacturer, if you make something and its faulty you should be liable to fix it.

24. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you for taking the time to leave us a review, your feedback is important to us. As the cabinet was purchased through Amazon we would always in the first instance ask you to contact them as your contract of sale lies with them to either refund or replace. We try and stock as many spare parts for our products as possible and we are sorry that we could not help on this occasion.
Kind regards,
Croydex

Bewertet mit 4 von 5 Sternen

Bog seat

Bog seat, bog easy.

Really easy to do.

Got from Wickes. All the parts in the box. Took about 15 mins.

18. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you for taking the time to leave a review, your feedback is important to us. We are pleased to hear that your are happy with your product and that you found it easy to install.
Kind Regards,
Croydex

Bewertet mit 1 von 5 Sternen

Be Aware

Bought the top of the range expensive bath mat. The rubber spikes are so hard it is painful to stand on. You could not sit on this mat in the bath.

29. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
We are sorry to hear you did not have a good experience with our product. I have relayed the issue to the appropriate department. We work hard to make sure our customers love our products and service, so thank you for bringing this situation to light. Please let us know if we can be of further assistance.
Kind Regards,
Croydex

Bewertet mit 5 von 5 Sternen

Great Customer Service

We have two Croydex triple shower dispensers. After having a new shower we need to re attach them. Contacted Croydex Customer Service answered the same day. I could buy the pads online, which I did and there were no delivery charges. The adhesive is not available for sale but was told they would send me some free of charge. Confirmed the next day that it had been sent out first class. Great service, could not have asked for anything better. Polite, helpful and nothing was too much trouble. What a refreshing change in this day and age. Nothing but praise for them.

17. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you for your fantastic 5* review and kind words. We take all feedback on board, so it is lovely to hear such great comments about the service we provide.
Kind Regards,
Croydex

Bewertet mit 5 von 5 Sternen

I contacted customer service regarding…

I contacted customer service regarding an issue I had with one of the products, customer service sorted my issue and replaced my item.
They provided good customer service and the replacement arrived with two days

24. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you so much for your 5* review, we really appreciate you taking the time out to share your experience with us. We hope that you are happy with your replacement.
Kind Regards,
Croydex

Bewertet mit 1 von 5 Sternen

DO NOT BUY THIS PRODUCT.

There was NO VIDEO to show how to install the Britannia Curved Towel Rack.
Our handyman said your diagrams were NOT HELPFUL.
The same problem with the Croydex towel bar.
We are spreading the word DO NOT BUY CORYDEX PRODUCTS.

17. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you for letting us know about your experience with our products, your feedback is important to us. Our Customer Service Team are always available Monday to Friday so please let us know if we can assist you in anyway.
Kind Regards,
Croydex

Bewertet mit 5 von 5 Sternen

I had great service

Twice I contacted this company for a problem with a soap dispenser and both times the service has been impeccable.

9. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning,
Thank you for your amazing review, we are so glad you love our service and thank you for your kind words.
Kind Regards,
Croydex

Bewertet mit 1 von 5 Sternen

Ontario toilet soft close seat stopped…

Ontario toilet soft close seat stopped working in less than a year, contacted Croydex was told to send a video of the seat slamming shut which would potentially smash the toilet pan! before they would send a replacement I offered to pay for replacement parts which they do not hold in stock?take a video send the seat back!,
Easier to buy new seat definitely not CROYDEX

7. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Afternoon,
We are sorry to read your review in regards to the issue with your Ontario Toilet Seat. All of our seats are covered by a years guarantee and we do try and hold as many spares as we can for all or our products. Unfortunately the soft close is integral within the barrel of the seat so therefore we do not hold that part as a spare. We always ask for a brief video of the seat/lid closing as we take all feedback onboard and we like to pass on the details to the appropriate department. If there is an issue and a replacement seat is required under the guarantee then we always get them dispatched as matter of urgency. Please do not hesitate to contact us if we can assist you further.
Kind Regards,
Croydex

Bewertet mit 5 von 5 Sternen

Painless Problem solving

Just received excellent service from the Croydex customer service team. Would just like to send my tanks to the team especially Alison. Painless problem solving.

15. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Morning.
Thank you for taking a moment to share your experience and for your 5* review. We are so pleased to hear you found our service to your liking
Kind Regards,
Croydex

Bewertet mit 1 von 5 Sternen

I now have 3 shampoo hoses by croydex

I now have 3 shampoo hoses by croydex.
None of them fit onto my wash basin taps.
Not sure why I keep buying them.
How am I supposed to get them onto the taps?
The holes are far too small.
My husband has tried cutting them but still can't fit on.

23. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Croydex

Good Afternoon,
Sorry for the late response as we have only just gained access to be able to respond to reviews.
Thank you for bringing this to our attention your feedback is important to us. Please do not hesitate to contact our Customer Service Department if you still require any assistance.
Kind Regards,
Croydex

Bewertet mit 1 von 5 Sternen

Dreadful product

If I could give their big seat a zero I would. Dreadful product. Spent an hour fannying around trying to fit it with the hopeless instructions. Coincidentally my plumber came round as he was working next door and just said” they are sh#t “. I chucked it in the bin bought a conventional toilet seat and fitted it in 10 minutes. AVOID AVOID AVOID

26. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Two-tier Croydex shower caddy.

Two-tier Croydex shower caddy with 5-year rust guarantee was severely rusty within a few months. Apparently this is normal, but for some reason B&Q continue to sell them. No problem getting a refund from B&Q.

29. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Bought toilet seat with Flexi fit non…

Bought toilet seat with Flexi fit non slip fitting, but no matter how much you tighten screws it slips, I suggest buying any toilet seat with conventional fittings as Flexi fit is rubbish, I wish my old one hadn't broken, will need a new seat before long

22. August 2024
Bewertung ohne vorherige Einladung

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