Both representatives were extremely helpful and knowledgable. My work schedule is crazy and I have a lot going on all the time with my kids so getting time to discuss my options was challenging and b... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jeanette S. was a superior team member who processed my application. She was very kind,courteous and professional when taking care of my accounts’ needs. She IS a very sweet person and would give her... Mehr ansehen
Unternehmen hat geantwortet
Karla Gurrola Castillo made my Credit9 experience great. She is knowledgeable about her company and explained every step of the process to me. Karla is great at what she does. I will recommend custome... Mehr ansehen
Unternehmen hat geantwortet
Hi! Karla was incredibly efficient, she explained every step clearly and kept me fully informed. She was super friendly, approachable, and knowledgeable. I’m truly grateful for the experience. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Credit9 was founded in 2017 and offers personal loans to consumers based on their credit history and financial situation. Our Loan Consultants assist with the credit application and the transparent approval process ensures we offer competitive rates with easy-to-understand terms. Credit9 loans range from $2,500 to $50,000, with terms up to 60 months, and provide a fixed interest rate with no prepayment penalties. Consolidating debts into a personal loan allows a borrower to make one fixed monthly payment that won’t fluctuate and may reduce the interest paid compared to traditional revolving credit issuers. Funds are typically disbursed within two business days, and our loan servicing team can assist with any payment-related questions.
Kontaktinformationen
18200 Von Karman Ave. Suite 500, 92612, Irvine, Vereinigte Staaten
- 888-374-8778
- customerservice@credit9.com
- credit9.com
4.8
Hervorragend
4186 Bewertungen
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Credit 9 & Americor
I am submitting this complaint to formally express my dissatisfaction with my experience with Credit9 and Americor.
From the beginning, Credit9 engaged in deceptive and misleading practices. Key details regarding how my payments would be allocated were not clearly disclosed. Funds were withdrawn from my account without transparent explanation of where the money was going or how it was being applied. This lack of transparency is unacceptable for a financial services company.
Additionally, I was misled regarding interest rates, fees, and overall cost. The terms presented verbally did not align with what ultimately occurred, resulting in overcharges that were never clearly justified. When seeking clarification, communication was vague, inconsistent, or avoided entirely.
At no point was I provided with full, honest disclosure of the program’s structure, fees, or risks. This conduct reflects poor business ethics and a failure to act in good faith toward consumers who are already in financially vulnerable situations.
Based on my experience, I believe Credit9 prioritizes profit over transparency and consumer protection. I would strongly caution anyone considering this company to thoroughly research alternatives and demand all terms in writing before proceeding.
This complaint is submitted in good faith and accurately reflects my experience as a customer.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Credit9
We appreciate you bringing this to our attention. We're concerned to hear about your experience with miscommunication regarding program details. We take your concerns seriously, and we will review these issues to improve our service and transparency. Thank you for your feedback. Please reach out to us at OfficeofthePresident@gmail.com so that we may discuss your account further.
-Credit9
Scam company
Scam company will offer to find a personal loan for you to pay off as a lump sum on your credit cards. In actuality it's a debt relief program. Stop paying your credit cards and pay us instead. Rack up the debt and interest fees on your side will we negotiate with the lenders to get your balance lower with no guarantee we'll get anything for you. Do this for 6 months and we'll take off and run with the money you paid us.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Credit9
Hello Trinity, We’re sorry to hear about your concerns and want to clarify. Credit9 offers loans, but not everyone qualifies. In those cases, clients are presented with the option of Americor’s debt resolution program as an alternative path to addressing their debt. Americor is not a scam we are a licensed debt resolution company that has helped thousands of clients reduce their debt through negotiated settlements. While debt relief may not be the right solution for everyone, many of our clients have successfully completed the program.
We do not have your contact information on file, but we’d like the opportunity to review your concerns directly. Please reach out to us at officeofthepresident@americor.com
so we can assist you further.
Told false info for help
On your reply to me, I sent an email to the "Office of the president at Americor. I emailed the president explaining everything, did not get a reply. Through some contacts I found out credit9 is not associated with Americor, as told by Americor customer service, I was directed back to credit9. Why would this company tell me to email the president of Americor, when they know it wasn't where I should go. Another proof of they're shady practices. I was told by the collection agent yesterday, at credit9 that if I had made the two missed payments my balance would've been $683, but that is incorrect, it would've been $170 to $180 since this month was the last payment on my loan with credit9. It is instead $1283, a big jump. They will receive they're Blood money but I will have nothing more to do with this company and I suggest anyone reading this to look and check out other companies for help. Don't deal with Rip off companies. Thanks for no help in this matter and I wonder is there a President of Credit9? Who really knows!!!
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Charles,
We appreciate you reaching out and sharing your experience. We sincerely apologize for any confusion regarding communication between Americor and Credit9. While the two companies work together in certain cases, they operate independently, which is why you were directed to Credit9 for further assistance with your loan.
We understand your frustration regarding your balance and payments, and we want to ensure you receive accurate information. If you would like, we can escalate your concerns directly to Credit9 to facilitate a resolution. Additionally, we have forwarded your feedback to the appropriate team so we can continue improving our communication and support.
Please let us know how we can further assist you. We value your feedback and appreciate the opportunity to address your concerns.
Best regards,
Americor/ Credit9
Credit 9 was very helpful and is…
Credit 9 was very helpful and is helping me with the necessary steps to get my credit back on track. Low monthly payments are a plus also. All my debts are settled and I'm on my way to being debt free
23. August 2024
Bewertung ohne vorherige Einladung
Credit9 helped me
Credit9 helped me get a loan to consolidate my loans with very low monthly payments which helped my financial situation and budget.
The agent assigned to me Gabriel was very helpful and caring. He was always following up with me through email and phone calls. I would definitely recommend Credit9.
6. September 2024
Bewertung ohne vorherige Einladung
Experienced a Money Issue but All Was Resolved
I initially had an issue with an Americor payment placed as a credit on my C9 loan when it was supposed to be refunded to me. I was told twice that a refund request was submitted, but never told it wasn't approved because it had already been applied as a credit to my new C9 loan. Then I had to request the C9 consultant to correct the payment ACH date to coordinate with my pay dates so insufficient funds would not occur. In order for me to make the payment on the correct payroll date, they had to cancel the ACH. When I went into the C9 app, it wouldn't let me make the payment manually on the day it was due. I tried several times and it was too late to call in. I tried again the next day and it would only allow me to make a double payment because my first payment was now past due. I paid the double payment of $476.62 which left me in a financial bind. There needs to be more work done on the C9 app to make if more user-friendly and to function properly. I saw other app complaints in the reviews. When I called to have the second payment refunded which was due on my next payroll date, I was very fortunate to work with C9 consultant, Lena, who resolved my issues by setting up the refund for the overpayment and making sure my ACH withdrawals were on my pay dates. i never had a problem with Americor until the switch to the C9 loan. So far, the C9 consultants have responded quickly to my emails and calls. As long as I receive final letters from all the creditors that have been paid off, I don't expect any issues with C9 going forward.
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Jeanette,
Thank you for sharing your experience with us. We truly appreciate your patience as we worked through the initial issues regarding your payment and ACH setup. We’re glad to hear that the C9 consultants responded promptly and that Lena was able to assist you in resolving the overpayment and aligning your ACH withdrawals with your pay dates.
Your feedback regarding the C9 app is valuable, and we are continuously working to improve the functionality and user experience. We understand how important it is to have a smooth payment process, and we appreciate your insight on how we can do better.
We’re pleased to know that things are back on track, and we’re committed to ensuring you receive your final creditor letters and continued excellent service. If you ever need anything further, we’re here to help.
Thank you for being part of the Americor Credit9 family, and we look forward to supporting you on your journey to financial freedom.
Such a great experience
I had the pleasure of working with Dylan. He was patient, and listened to all my concerns. He had the answers to everything I asked him, and was so professional. I could not have asked for a better Loan Consultant to lead me through this. The most important thing that he said to me, was he wanted to be sure that I understood & approved everything. he stayed on the phone with me until he was sure that I understood, and that I was sure
5. September 2024
Bewertung ohne vorherige Einladung
Avoid if you can
This is a great choice when you want to be debt free. Credit 9 was really good when I was starting a loan with them but once you started in the program they have Sh1++y customer service. The app doesn't work, the chat in the app doesn't give you a definitive answer. I tried emailing them but no reply and its been 2 weeks since I emailed. I called and someone said they will look into my inquiry but ofc no one's calling me back. I sent another email to follow up and no reply.
Don't schedule an additional payment, mine are missing, so I learned my lesson the hard way and I can't even look at my balance because the app isn't working.
So avoid! if you can, try another service if you can research more, because this one is just bad customer service when you're already in their program.
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Gelay,
Thank you for sharing your feedback and for choosing our program as your path to becoming debt-free. We sincerely apologize for the frustrations you’ve encountered with our customer service and app.
We understand how important it is to have prompt and clear communication, and we regret that this has not been your experience. Our team is currently looking into the issues you’ve raised, and we’re committed to resolving them as quickly as possible. Regarding your missing payments, please be assured that we are investigating this matter urgently to provide you with a clear update.
We’d like to discuss your concerns further to ensure everything is addressed to your satisfaction. Please contact us directly at officeofthepresident@americor.com or reply to this email with the best time to reach you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
Credit9
Credit 9 is a great company that has…
Credit 9 is a great company that has helped me reach my credit goals and they can help you too.
19. August 2024
Bewertung ohne vorherige Einladung
Excellent debt consolidation program!
Started out with Americor payments were made on time Americor worked with me I had only a couple hiccups but nothing that could not get resolved, I wasn't financially able to make extra payments so I did the bare minimum after 2 years I was at the end of the program. I then got to switch over to credit nine to fulfill my agreement and add some more debt to my program I was able to get it paid off about $20,000 the settlements were more sometimes than half I was very pleased customer service was excellent and if I have to ever use them in the future I definitely would I've never had any problems with either company I give them both five star rating you're very professional company.
19. August 2024
Bewertung ohne vorherige Einladung
When asking for a loan
When asking for a loan, agent was rude and kept putting me down about my debt. I pay my bills on time and needed assistance. I didn't need someone to tell me what I'm doing wrong. Yes or no would have been suffice. Had to hang up on them because they kept putting me down.
29. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Hello Lynn,
We're sorry to hear about your recent experience with our agent. It's our goal to provide respectful and supportive service to all our clients, and it sounds like we fell short in this instance. We apologize for any distress this may have caused.
Your feedback is valuable to us, and we would like to address this situation appropriately. Please contact us directly at Officeofthepresident@americor.com so we can discuss your experience in more detail and work to make things right.
Thank you for bringing this to our attention, and we appreciate your feedback.
Best regards,
Credit 9
Paying more than what you were told
I don't understand how I was paying less with Americor and now paying more than interest. They told me that i could lower my payments after 6 months. It's been 7 and now they tell me I have to have a score of 650 and a full year of payments. I'm thinking I'm going to stop payments. I just have someone repair my credit like before. I don't mind tanking my credit. I don't want nothing no way. This company is a sham. STAY AWAY FROM AMERICOR AND STAY AWAY FROM CREDIT 9. YOU HAVE BEEN WARNED!!!! UPDATE: THEY JUST ROBBED ME. THEY TOOK MY MONEY WAY BEFORE THE SCHEDULED DATE. WHO IS RUNNING THIS COMPANY
Signed-Pissed off Veteran.
5. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Robert,
We are truly sorry to hear about your experience and the frustration it has caused you. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations.
We understand your concerns about the payment amounts and the timeline for potentially lowering your payments. Our goal is to assist our clients in achieving financial relief, and we apologize if there was any misunderstanding regarding the requirements for refinancing and payment adjustments.
Regarding the issue of funds being withdrawn earlier than expected, we take such matters very seriously and would like to investigate this further to ensure it does not happen again. Please contact us directly at officeofthepresident@americor.com so we can address your specific situation in detail and work towards a resolution.
We respect your service as a veteran and sincerely want to make things right for you. Your satisfaction is important to us, and we are committed to resolving these issues to your satisfaction.
Thank you for bringing these matters to our attention. We appreciate the opportunity to improve and hope to regain your trust.
Sincerely,
Credit9
Poor Customer Service
I completed my time enrolled with Americor/Credit 9 I found the program to be overly expensive it cost more in settlement fees than some of my smaller settlements and took a long time to respond to my inquiries never really giving a clear answer as to why. I also had to claim them as income so I paid twice for each settlement .Upon transfer over to Credit 9 l was told nothing because I could not get customer service to respond by phone or email. Be aware that once enrolled the balance on the client portal does not reflect true balnce as interest is added daily and is not reflected in monthly balance . I found this out when I paid off a 20k balance early and was informed after trying to get hold of someone to give me a straight answer as to why I showed a balance due that I owed another $184.00 even after overpaying the balance shown my client portal by $207.00 My advice is stay away from this company as they use creative accounting methods and their reps dont know or won't be straight with your they are very slow to respond they basically pass you off from one to an̈other. There are many Debt settlement firms that offer better service at a quicker cheaper price Buyer beware.
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Kenneth,
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our services. Your experience is not reflective of the high standards we strive to maintain, and we regret any inconvenience caused.
We understand your concerns about the costs, response times, and clarity of communication. We aim to provide clear, transparent, and timely information to all our clients, and it appears we fell short in your case. The issue with the client portal balance not reflecting daily interest and the additional balance you mentioned is something we will review and address to prevent future occurrences.
Regarding the customer service challenges you faced, we are deeply sorry for any frustration this caused. We are actively working to improve our communication channels to ensure that all inquiries are handled promptly and efficiently.
We would like the opportunity to discuss your specific concerns in more detail and find a way to make this right. Please contact our customer service manager directly
atofficeofthepresident@americor.com so we can address your issues and work towards a satisfactory resolution.
Your feedback is invaluable in helping us improve our services, and we hope to regain your trust.
Thank you,
Americor/Credit 9
I have been Trying to reach Credit9 for…
I have been Trying to reach Credit9 for two weeks they keep telling me no one is available and they will get back to me . Its been TWO weeks.
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Jackie,
We sincerely apologize for the inconvenience and frustration you've experienced in trying to reach us. Your concerns are important to us, and we understand the urgency of your situation.
We deeply regret any miscommunication or delay in our response. Please know that this does not reflect the level of service we strive to provide to our clients. We are actively addressing the issue to ensure that it does not happen again in the future.
To address your concerns promptly, we have escalated your case to our highest priority. A member of our team will be reaching out to you directly to discuss your situation and provide the assistance you need.
Again, we apologize for the delay and any inconvenience it has caused. We value your feedback and appreciate your patience as we work to resolve this matter for you.
Thank you for bringing this to our attention, and we look forward to speaking with you soon.
Warm regards,
Credit9
This is a scam
This is a scam. They just got my social then said I pre qualify and put my on hold to transfer to a loan person and then hung up. Wow this is crazy
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Dillan,
We're sincerely sorry to hear about your experience, and we understand your frustration. At Credit9, we take matters of trust and integrity very seriously, and your feedback is invaluable in helping us address any issues that arise.
The situation you described does not align with the standards we hold ourselves to, and we want to assure you that we are taking immediate action to investigate and rectify this matter. We would like to speak with you directly to gather more information about your experience and take steps to make things right.
Please reach out to us at officeofthepresident@americor.com so we can discuss this further. Rest assured, your concerns are important to us, and we are committed to resolving them to your satisfaction.
Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
Warm regards,
Credit9
I did not have a good experience I…
I did not have a good experience I signed a loan agreement without reading trusting that credit 9 would pay off my outstanding creditors and not realizing that they took out a main creditor without telling me and later found it was shown to be charged off on my credit report all my effort to repair my credit wasted do not make the mistake I did read whatever you they give you before you sign and do not trust them
1. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Phyllis,
We are genuinely sorry to hear about your negative experience and the challenges you faced. Your feedback is important to us, and we apologize for any confusion or frustration caused by your loan agreement.
Transparency and clear communication are fundamental to our services, and we regret if these expectations were not met in your case. We understand the impact that financial decisions can have on your credit, and we want to assure you that we take your concerns seriously.
We would like the opportunity to discuss your specific situation in more detail and work towards finding a resolution that addresses your concerns. Please reach out to us directly at officeofthepresident@americor.com, and we will do our utmost to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our services and ensures that we continue to meet the needs of our clients.
Warm regards,
Credit9
I recently applied for a personal loan…
I recently applied for a personal loan but no one called me and when I tried calling myself a few times the number did not work. This was only confirmation that Credit9 is not trustworthy and a sham.
12. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Credit9
Thank you for your additional feedback. We apologize for the inconvenience and frustration you have experienced with Credit9. Your experience is important to us, and we want to make things right.
Please reach out to us directly at Officeofthepresident@americor.com with your contact details and information about your loan application. We will investigate the matter immediately and ensure that you receive the assistance you need.
We appreciate your patience and understanding as we work to resolve this issue. Thank you for bringing it to our attention, and we hope to regain your trust.
Sincerely,
Credit 9
Excelente servicio
Excelente servicio y rapidez muy agradable y atento los comunicadores
15. März 2024
Bewertung ohne vorherige Einladung
Customers beware
Customers beware, this company will settle your creditors but wait til everything's is done Credit9 will charge you very very high interest and finance charge that is just as much as what you owe. I started with Amercor and ended up with Credit9 cause they were going to settle my debt quicker but when I found out the interest and finance charge was off the roof and now I owe them more then my debit. I owed in debt 22,000 and now I owe credit9 42,000 !!!!
13. April 2023
Bewertung ohne vorherige Einladung
Antwort von Credit9
Dear Norma,
We sincerely apologize for any distress caused by your experience with our company. We understand your concerns regarding the interest and finance charges associated with our debt settlement process.
Please know that we strive to be transparent about all fees and charges involved in our services from the outset. We regret if there was any misunderstanding or lack of clarity in this regard. We understand the importance of affordability and sustainability for our clients and take your feedback seriously.
We would appreciate the opportunity to review your account in detail and discuss potential solutions to address your concerns. Our goal is to find a resolution that works for you and helps alleviate your financial burden.
Please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to help and ensure that you have a positive experience with our services.
Sincerely,
Credit9
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