Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Mehr ansehen
Unternehmen hat geantwortet
I am using CRB Direct for an extended DBS check and Tom has consistently provided excellent help and advice in my times of need. Thank you Tom :-)
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4.4
Hervorragend
2667 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Issues Resolved
After a call with Kathryn 07/08/26 she has restored by faith and been super helpful!
The message services is very slow when you are waiting to process something. There is a phone number but just directs you back to the on line messaging service.Would be great to have someone to be able to contact via phone with your queries!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Kim, thank you for your feedback. We’re really glad to hear that your call with Kathryn helped restore your confidence. She’ll be delighted to know her support made a difference.
Enhanced Checks
I processed 4 checks the team were very helpful, with prompt responses to any questions that I had. I will definitely use them in future for our checks.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Claire, thank you for choosing us for your recent checks. I’m glad to hear the team were helpful and quick to support your questions. We appreciate your trust and look forward to assisting with your future checks.
This is just a money grabbing scheme
This is just a money grabbing scheme, as a business I needed to do a basic DBS check on my employee, paid the exorbitant fees (£45 registration fee and £78.5 for the DBS check which is normally £21.5!) and submitted the form, to find out after 3 days that the check has not been done as they are waiting for ID verification, which we didn't know or received any notifications for, and that I have to send a link to my employee and ask them to pay another £15 to do this and send me the results so this can be proceeded! This is just ridiculous and actually creates hurdles instead of solving any problems, just ask people to do the DBS check themselves and send you the results and reimburse them for it! at least this way it's cheaper and faster!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sina, thank you for taking the time to share this feedback. We’re sorry to hear about the issues you’ve described. A member of our team will contact you directly to go through your DBS application and help resolve this as quickly as possible.
Antwort von CRB Direct
Hi Samuel, thank you for your feedback. We’re glad to hear the communication felt clear and made the process simple and easy to follow. If you need anything further, our team is here to help.
Kathyrn was very helpful
Kathyrn was very helpful, efficient and informative.
Thank you!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Valerie, thank you for sharing your experience. Kathryn will be delighted to hear your kind words. We’re glad she was able to be so helpful, efficient and informative during your visit. If you need anything else, we’re always here to support you.
Clear, concise, timely & polite.
Alisa has been my contact for the past few applications for Enhanced DBS checks and has been clear and concise with any queries she had.
Alisa also has processed the applications in a timely manner and all dealings have been polite plus efficient.
Thank you Alisa
27. Juli 2026
Antwort von CRB Direct
Hi Gary, thank you for taking the time to share this. Alisa will truly appreciate your kind words. It’s great to hear she’s been clear and concise with your queries, and that her timely, polite and efficient support has made your recent Enhanced DBS applications straightforward. We’re glad she’s been able to help each time.
Just got few information from you which…
Just got few information from you which not quite satisfied
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sajid, thanks for sharing your feedback. Trustpilot has asked you for a bit more information, and once you reply to that request we’ll be able to locate your application and help you properly. Please respond to their information request so we can get this sorted for you as quickly as possible.
Quick and professional
Ross was very helpful and quick to respond to messages. Very professional in his approach.
24. Juli 2026
Antwort von CRB Direct
Hi Laura, thank you for sharing this. Ross will be pleased to know his helpful approach and quick responses made a difference. We’re glad his professionalism stood out during your experience.
Kathryn was very helpful and explained…
Kathryn was very helpful and explained the process well and what was needed to be done to change little things in my application. Thank you to her for making it easier for everyone.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Chris, thank you for sharing this. Kathryn will be so pleased to know her clear explanations and guidance helped make those small changes in your application easy to understand. We’re glad she was able to make the process smoother for you and everyone involved.
Antwort von CRB Direct
Hi Martin, thank you for your kind words. We’re glad you found the service helpful and professional, and it’s great to know our team was quick to reply. We appreciate you taking the time to share your experience.
Easy to understand website
Easy to understand website, and great support
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Tim, thank you for the great feedback. We’re really glad to hear the website was easy to use and that our support team could help when you needed it. We appreciate you taking the time to share your experience.
The service was very good and helpful
The service was very good and helpful. The process was made easy thanks to the help I received from Kathryn and Stephen.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Matt, thank you for the kind feedback. We’re really glad to hear the service felt helpful and straightforward for you. Kathryn and Stephen will be delighted to know their support made the process easier. We appreciate you taking the time to share your experience.
Kathryn was really efficient and very…
Kathryn was really efficient and very professional
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sagheera, thank you so much for your kind words. Kathryn will be delighted to hear your feedback. She prides herself on being efficient and professional, and it’s great to see that reflected in your experience.
Called me back straight away to resolve…
Called me back straight away to resolve my issue. Very helpful.
21. Juli 2026
Antwort von CRB Direct
Hi Stephanie, thank you for sharing this. I’m glad we were able to get things sorted quickly for you, and it’s great to hear the support was helpful.
Website was difficult to navigate…
Website was difficult to navigate resulting in having to purchase a business account as a sole trader and still not being able to apply for the CRD check I needed. Then when I did find a link to apply, it was charged at over £100 and again wasn't enhanced as needed despite it saying they offer enhanced DBS checks. A huge waste of money! Customer services are only accessible via chat which then takes 3-4 days to get back to you, which meant this has been a prolonged event that I don't have time for as a busy professional. I would just avoid them! I have cancelled any transactions I have
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Chloe, thank you for sharing your experience, and I’m really sorry for the delays and the confusion you’ve had while trying to complete your check. This isn’t the level of service we want anyone to have, especially when you’re trying to get something sorted quickly as a busy professional.
A member of our support team will contact you directly to get this resolved properly and make sure you’re not left chasing things any further.
Thank you for giving us the chance to put this right.
Kathryn has been extremely helpful and…
Kathryn has been extremely helpful and efficient
20. Juli 2026
Antwort von CRB Direct
Hi Emma, thank you so much for sharing this. We’re delighted to hear Kathryn has been so helpful and efficient, we’ll make sure your feedback reaches her.
Very happy with the help received 👍
20. Juli 2026
Antwort von CRB Direct
Hi Scott, thanks so much for your kind feedback, we’re really glad to hear you had a great experience. If you ever need anything else, our team is here to help.
easy to process
16. Juli 2026
Antwort von CRB Direct
Thanks for sharing your feedback. We’re really pleased to hear the process was easy for you. If you ever need anything else, our team is always here to help.
Antwort von CRB Direct
Hi Sylvester, thanks so much for your review. We’re really glad to hear you had a helpful and prompt experience. If you ever need anything else, our team is here and happy to assist.
Antwort von CRB Direct
Hi Amy, thank you for your lovely review. We’re really pleased to hear Kathryn was so helpful and that you received great customer service. We appreciate your recommendation and are glad you had a positive experience with us.
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