Not sure why theres so many negative reviews about the delivery. I almost didn't purchase because of this but was pleasantly surprised. The delivery was estimated at 10 days and it took 4 days -includ... Mehr ansehen
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Das sagen Bewerter
Absolutely love our new bed and mattress! It’s incredibly comfortable, well made, and we’ve both noticed such a difference in the quality of our sleep. The service from start to finish was fantastic—f... Mehr ansehen
Shocking customer service, no confirmation sent after purchase. Bed still not delivered 20 days after order despite 7-10 days being advertised. Had to chase for any kind of information. Couldn’t tell... Mehr ansehen
I placed an order on Saturday, October 18th, which was supposed to be delivered within 5–7 days. However, it’s now well past that timeframe, and I still haven’t received my order. I also received an... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Kontaktinformationen
Vereinigtes Königreich
- info@crazypricebeds.com
- crazypricebeds.com
3.3
Akzeptabel
7654 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 17 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Didn't like how things were handled and…
Didn't like how things were handled and email find but everything else was not good
24. Mai 2024
Antwort von Crazy Price Beds
Hello Linda
Thank you for your feedback. i understand from your email trail you was unhappy with the condition XDP (our third-party carriers) delivered your order in, as per reply this is not the level of service we expect for our customers. We are still awaiting images of the mattress so a solution can be offered.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Antwort von Crazy Price Beds
Hi Scott,
Thank you for the fantastic 5-star review! We're thrilled that you're delighted with your order and the quick delivery. If you need any further assistance, feel free to reach out to us.
Best regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
3 weeks and still no bed!!
3 weeks and still no bed!!! Ordered a Windsor princess pink crush velvet bed with storage and nothing has come! No delivery date nothing! Do not use this website! I wish I read the reviews because I’d have thought twice!!!!! Ordered through a children’s centre so I don’t even have the order number to put in. Sort yourselves out!!!!
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello
I'm sorry to hear you are yet to receive your order, unfortunately, I can't locate your order due to no information being provided with your review. if you could kindly provide additional information so I can locate the order I will be happy to assist you further.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Abysmal
Abysmal. Comeplete rip off. Have already contacted credit card company to chase a refund. No bed, no delivery date, no contact from customer service. Scam company?
17. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello Mark,
Your order was processed and dispatched this morning as per the advice of my manager Sally. It has come to our attention that you have sent multiple abusive emails today, directed at Sally and the customer service team. We take feedback seriously and assure you that all emails are answered within 24 working hours. Your order has been dispatched, and the tracking reference has been sent. Despite our efforts to address your concerns, we have been left with no choice but to return your order and continue the dispute process through your bank, due to the abusive nature of your emails and the chargeback initiated. Please be aware that when a dispute is opened through your bank, it may take up to 28 working days for the funds to be returned to your account.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Antwort von Crazy Price Beds
Hello
Thank you for your amazing 5 star review!
We really appreciate all the feedback provided.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Love the kids bed we ordered delivery…
Love the kids bed we ordered delivery was spot on. Great product for the price we paid. 100% happy.
27. Mai 2024
Antwort von Crazy Price Beds
Hello
Thank you so much for taking the time to leave us a wonderful 5-star review.
I'm delighted to hear how happy you are with your order and the price you paid. Have a brilliant rest of the day
Please let me know if there is anything else I can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Where is our item ???
Where is our item ???
Thi’s scam website taken our money and lie about delivered my order and been waiting for long time without any answer and taken out money and just to let you guys know they don’t have any customers service and once they take your money you never get it back.
Your website will be reported to all government agencies if we don’t get our order and if you lie a comment to this then I will add more into it so don’t try been clever,
Your website will be exposed and will go under investigation if you keep ignoring us
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello
I'm sincerely sorry to hear about the experience your having, In order to assist you further please can you provide your order details so i can locate the order.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
If I get reply with lies then I will…
Writing this part only to your reply,
You can keep trying to trick people and write back your junk reply but this will be published to whole world so not sure how can you not find my details when I already provided you here with my reference number of my purchase??
If I get reply with lies then I will add more into this with your reply
Alert 🚨
This is scam website
Do not trust
The 5 reviews are given by the own people,
After they receive your money then they keep messing you around and they keep telling you your order delivered which they never do.
I will expose your website and will report to all agency as trading standards and consumer right if we don’t get our money back
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello
Unfortunately, i am unable to locate your order with the information provided, i have requested more information so I can assist you further.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Stay away from this dodgy website,
This part just to your nonsense reply
First of all the this is part of concern as this been purchased from us
And second is your customer service been messing around my family and not doing anything so I don’t understand how you saying that you wanna help after scamming us and not doing anything about after many emails been send of to your customers service???
Stay away from this dodgy website,
And if I see your junk reply and lie about things then again I will add more into this page
My family order a bed and they give her hell a problem and they never deliver the bed and she been told the order completed and after long process they still haven’t give her money back,
And they don’t have customers service contact number so once you pay you don’t get anything back.
If my family don’t get her refund and apology for all this hassle she been through then I Will report this website and also ask all my relatives to write more reviews and will expose your company to all my social media
Don’t try to scam my family
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello
Unfortunately due to you not being the person who placed the order I am unable to discuss this matter with you however I would be happy to assist your family member and resolve any issue they may have personally.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
I haven't received my order
I haven't received my order. I emailed customer service about the problem got an email back saying it can take 10-14 days for delivery. It has been 14 days. They said they would contact me back after speaking to courier service but no response yet. My daughter is sleeping on a mattress on the floor as bed hasn't come. So messaged on Instagram for a refund to get another bed but no response. No tel.no. for customer service just email. Very very disappointed
31. Mai 2024
Antwort von Crazy Price Beds
Hello Sam
I believe I have been assisting you via email and will continue to do so until this is resolved.
I am very sorry for the experience you've had and hope to have this resolved quickly for you.
Please accept my apologies for any inconvenience this may have caused
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Antwort von Crazy Price Beds
Hello Kat
Thank you for your brilliant review.
I'm thrilled to hear how pleased you are with the service received.
Please let me know if there is anything else i can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Poor service and after care
Awful Customer experience with this company and their delivery service. Never got an order confirmation, dispatch notification, or a delivery ETA until 1hr before it was thrown up my driveway. The delivery man told me he was missing a box and then drove away. I can not give a review on the quality of the bed as I haven't received all the boxes.
The company has no phone number, and have not replied to my previous 4 emails regarding an urgent need for this part and an eta on delivery. No answer and the delivery company XDP are also non-contactable.
This company seemingly are not interested in resolving or helping, it has been 15 days since they took the money out of my bank and I still have not received the goods. I do not like posting negative reviews but hope this gets picked up and I get a reply as I genuinely feel I am now being ignored via emails.
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello Matthew
I'm sincerely sorry to hear about your experience, i have requested more information so we can locate your order and assist you further.
Please accept my apologies for any inconvenience this may have caused
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Items delivered as ordered . But delivery timing wasn't accurate .
Items delivered as ordered .
23. Mai 2024
Antwort von Crazy Price Beds
Hello
Thank you for your great review.
Please let me know if there is anything else i can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
I'm really happy about the product 😌
I'm really happy about the product, delivery and the communication about the delivery.
28. Mai 2024
Antwort von Crazy Price Beds
Hello
Thank you for your lovely review I'm delighted to hear your comments on your overall shopping experience.
Please let me know if there is anything else i can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Worst company iv uses
Ordered my daughter a bed it said it would be delivered which it never came I emailed the company the day after it claimed to be delivered were they sent me a email with a photo attached of some random person and house telling me my bed had been delivered I replied to the email with proof that the house they delivered it to was not mine to have my emails completed ignored they use a 1 start rated delivery company with nothing but bad reviews and are avoiding all my emails so they don't have to refund me meanwhile my 3 year old doesn't have her new bed and iv lost 269 which I have had no other option but to ring the bank over this matter to dispute the payment along with all the proof it wasn't my address don't know how long I could be waiting for the money to be returned to order My daughter a bed from else we're after all this I don't trust the company one bit
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello
Thank you for bringing this to my attention, i can see my colleague Hannah replied to your email and all further emails were received out of office hours so we have not been able to respond but will do so accordingly.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Do not trust this company
They are a scammer Do not trust this website they took money of my account and I never received the bed it’s been more than two weeks and don’t buy anything from them I bought the bed from them more than 2weeks them still haven’t received my bed yet I had to deal with them and the delivery company for more than two weeks still haven’t received it, never had a experience like this with any online website before all I want to say is (Do Not Buy ) anything from them .
About your lie reply Firstly, I have NOT received the item I ordered more than 2 weeks ago and I have prove that the items have not been received.
Secondly, you never texted or called me or discussed the time and agreed date for delivery.
This is not acceptable, and this is the first time I have experienced something outrageous like this.
All I’m
Saying is don’t trust them .its bee
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello Sahar
I can have looked into the order with the tracking reference you have provided and i can see that you order has been delivered and within out advertised time frame 5-7 working days, your order was delivered on the 6th working day.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Antwort von Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are thrilled to hear you and your children love their bed.
Please let us know if there is anything else we can help you with.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Great experience
Great experience with them but not a fan of the delivery service they use XDP.
Had issues with delivery and only crazypricebeds replied.
10. Mai 2024
Antwort von Crazy Price Beds
Hi Dawn, Thank you for taking the time to leave us a great 5* review.
We are sorry to hear of your delivery issues, we have passed your feedback over to xdp,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Super fast delivery thank you
24. Mai 2024
Antwort von Crazy Price Beds
Hi Anett,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you are happy with your order and we hope you will come back to shop with us again. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Bed is nice style but not the best…
Bed is nice style but not the best quality at all
Not easy to fit in do not buy 12” mattress cuz expensive and not worth it , mattress protector was little damage on it.
23. Mai 2024
Antwort von Crazy Price Beds
Hi,
I am very sorry to hear of the issues you have faced, we would be more that happy to discuss these issues with you.
Please contact us at info@crazypricebeds.com.
Please allow me to apologise for any inconvenience this may have caused you.
We look forward to hearing from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
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