Not sure why theres so many negative reviews about the delivery. I almost didn't purchase because of this but was pleasantly surprised. The delivery was estimated at 10 days and it took 4 days -includ... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely love our new bed and mattress! It’s incredibly comfortable, well made, and we’ve both noticed such a difference in the quality of our sleep. The service from start to finish was fantastic—f... Mehr ansehen
Shocking customer service, no confirmation sent after purchase. Bed still not delivered 20 days after order despite 7-10 days being advertised. Had to chase for any kind of information. Couldn’t tell... Mehr ansehen
I placed an order on Saturday, October 18th, which was supposed to be delivered within 5–7 days. However, it’s now well past that timeframe, and I still haven’t received my order. I also received an... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Kontaktinformationen
Vereinigtes Königreich
- info@crazypricebeds.com
- crazypricebeds.com
3.3
Akzeptabel
7654 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 17 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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I ordered a bed on the 6 th may bed…
I ordered a bed on the 6 th may bed said it was delivered on the 9 th but no delivery , tried to contact them but no response is this a scam
9. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Carley,
I am very sorry to hear this. Please send us an email at info@crazypricebeds.com with the name on the order so we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Nice website, but difficult to contact with a problem
You took my order and money and it was down to me to find out that you had run out of stock.
You are difficult to get hold of through your website.
I did get an answer eventually and a subsequent refund thank you.
You thanked me for "reaching out to you!" Whatever that means.
10. Mai 2024
Antwort von Crazy Price Beds
Hi David,
I am so sorry to hear about this. It seems that there was a stock issue with our warehouse. We always try to reach out to all customers whose orders are out of stock. However, sometimes our emails end up in the junk/spam folder.
Please let us know if there's anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Delivery Late and dumped on the driveway without knocking the door.
Delivery Late, No contact phone number. Very poor service.
3. Mai 2024
Antwort von Crazy Price Beds
Hi Farid,
I am very sorry to hear this. We will pass your feedback over to XDP, as we do not expect our customers to receive their delivery this way.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Antwort von Crazy Price Beds
Hi Keith,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you found the process easy. We apologize for the lack of information given to you via XDP, and we have passed your feedback on. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Where's my comfy bed at
Think company is great but said delivery 5 to 7 working days been 11 now and still no bed or mattress and can't give you a Pacific date xdp seem to have all the leverage on delivery which is slow and don't think everything is at delivery depot but they do respond to any questions about this pretty quick but can't wait to get my bed and mattress it's been to long but will use them again in future.
30. April 2024
Antwort von Crazy Price Beds
Hi Eddie,
Thank you for taking the time to leave us a review. I am very sorry to hear about your experience. It seems that your order was split between the collection depot and the delivery depot via XDP. We are currently waiting for XDP to respond to us regarding the remaining delivery.Once they come back to us, we will update you.
Please accept my sincere apologies for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great products poor logistics
Great products, poor manual and delayed purchase confirmation. My product was shipped after I called to enquire about delivery. Their product purchase and delivery logistics need to be more joined up.
26. April 2024
Antwort von Crazy Price Beds
Hi Eniola,
Thank you for taking the time to leave us a review. We are very sorry to hear about your experience. Your feedback is important to us, and we will make sure to look into this matter. Please feel free to let us know if there is anything else we can assist you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Antwort von Crazy Price Beds
Hi Adam,
Thank you for taking the time to leave us a great 5-star review. We are thrilled to hear how happy you are with your new bed. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Not recieved my order and no…
Not recieved my order and no correspondence 14 days later
27. April 2024
Antwort von Crazy Price Beds
Hi Julie,
I am very sorry to hear you have not yet received your delivery, I can see your order is due to be delivered to you today between ETA: 4:15pm to 6:15pm
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
The bed did arrive but a week later…
I ordered the bed on 23 April 2024. I received an email thanking me for my order and saying the bed would arrive within 5 working days. The bed did arrive but in 8 working days. This was not within the 5 days that had been communicated and I received no communications until I raised a complaint.
I had become very concerned that it was a scam.
However, when the beds did arrive they were packaged well and easy to put together by me and my young teens and they love them.
Really good price, good package... There was a delay and this could have been communicated better.
23. April 2024
Antwort von Crazy Price Beds
Hi,
I wanted to take a moment to thank you for sharing your feedback with us. I am sorry to hear that you were not completely satisfied with your experience. Our usual delivery timeframe is 5-7 business days, and upon reviewing your case, I noticed that your order arrived on the 7th day via xdp.
We are thrilled to hear that your teenagers are enjoying their new bed. If you need any further assistance, please feel free to contact us at any time.
Warm regards,
Hannah
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I’ve never received my bed and customer…
I’ve never received my bed and customer services are impossible to get a hold of!!!
23. April 2024
Antwort von Crazy Price Beds
Dear Katie,
I regret to learn about the challenges you have encountered. According to our records, your order was satisfactorily delivered on the 7th of June. Additionally, I have verified that all your inquiries were promptly addressed by our dedicated customer service team.
Please do not hesitate to inform us if there is anything further we can do to provide assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Ordered online payment has been taken…
Ordered online bed came with no dramas only issue was getting emails about delivery on the day it arrived while I was at work
4. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Melissa,
I'm very sorry to hear about your experience. Please send us an email at info@crazypricebeds.com with the name used to place the order, so that we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Order my bed I got email the next day…
Order my bed I got email the next day to confirm order. Two days later got email from delivery company regarding delivery date. Bed was delivered on time no problem
24. April 2024
Antwort von Crazy Price Beds
Hello Chris! 😊
We wanted to express our gratitude for leaving such a wonderful 5-star review! It truly made our day. We are delighted that your order brought you joy and that the delivery went smoothly according to schedule. Please don't hesitate to reach out if you need any further assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
PLEASE DO NOT ORDER ANYTHING FROM THIS…
PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY I ORDERED A BED AND MATTRESS FOR A CANCER PATIENT THE TOOK FIRST PAYMENT OFF ME AND A WEEK ON THERE IS NO CORRESPONDENCE FROM THEM WHICH IS A DISCRACE THESE PEOPLE NEED REPORTING .PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL BE OUT OF POCKET ILL BE GETTING MY PAYMENT BACK THROUGH MY BANK ...SHOCKING
4. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hello Lee
I looked into your order and can see this was cancelled and refunded in full on 07/05/24 as per your emails.
ClearPay will have refunded you any payments made and cancelled future payment. I can also see ALL emails were responded the same/next working day. I'm sincerely sorry you feel a certain way about your order i hope we have cleared up any outstanding issues you had.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Delivery was quick and easy but the bed…
Delivery was quick and easy but the bed we purchased was painted grey and a lot of the panels had scratches/paint defects but we couldn't return it as we needed it as our grandson was coming to stay, otherwise, we would have sent it back
21. April 2024
Antwort von Crazy Price Beds
Hello Anthony,
I wanted to express my gratitude for sharing your feedback with us. I'm truly sorry to learn about the challenges you've encountered. If you could send us some photos of the damages to info@crazypricebeds.com, we would be more than happy to assist you in resolving this matter effectively. We're eagerly waiting to hear from you.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Antwort von Crazy Price Beds
Hello Isaac, we truly appreciate you for sharing such a fantastic 5-star review with us! Your satisfaction with your new bed brings us immense joy. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Everything ok with the bed etc but i…
Everything ok with the bed etc but i think you need to look at changing your courier as who delivers a bed in 3 separate parts ? I had dismantled my bed when you text to say my new one was coming which meant my pregnant partner then had to sleep on a mattress on the floor all while you had a not our problem attitude
19. April 2024
Antwort von Crazy Price Beds
Hi Craig,
We regret hearing about the issues you encountered with your delivery. Please be aware that on our website, occasional splits in deliveries may occur through xdp. We sincerely apologize for any inconvenience this may have caused you and your partner. Rest assured, we will forward your feedback to xdp for further review. Should you require any further assistance, please do not hesitate to let us know.
Best regards,
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Very good service bed excellent
Very good service bed excellent
24. April 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Dear Joanne,
I wanted to express my gratitude for the fantastic 5-star review you left us. It brings us immense joy to know that you are pleased with both your new bed and the service we provided.
Should you require any further assistance in the future, please do not hesitate to reach out to us. We are more than happy to help.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Antwort von Crazy Price Beds
Dear Shane,
I truly appreciate you taking the time to leave us such a positive 5-star review! Your satisfaction with our service and delivery is extremely gratifying.
Should you require any assistance in the future, please don't hesitate to reach out to us. We are more than happy to help.
Warm regards,
Hannah
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Everybody makes mistakes... but this is not ok.
Everybody makes mistakes. When I bought the wrong-sized bed frame from CrazyPriceBeds.com I assumed it was my fault. However, it was not.
The website listed king-sized beds as "a standard size of 72 inches by 80 inches". Despite the actual size of a king-sized bed being at least a foot narrower, a customer service operative defended this statement to me by claiming it was "the best information possible" and that they therefore couldn't give me my money back.
I'm still struggling to understand how a bed retailer is unable to correctly identify the size of a king-sized bed. Presumably the true size of a king-sized bed is subject to rigorous and ongoing scientific debate and is as-of-yet unknown.
I really didn't want to leave a bad review, but I've been trying to get refunded for almost a week now and I haven't so much as received an apology or recognition of the mistake.
I've tried being polite and I've sent across screenshots proving my statements on numerous occasions, but I've had no luck at all.
I would not recommend buying from this company. I am currently sleeping on a mattress on the floor and waiting for CrazyPriceBeds to refund me so that I can buy a bed frame from a reputable and trustworthy company.
16. April 2024
Antwort von Crazy Price Beds
Hello Ben
Upon reviewing the email correspondence between us, I have made the necessary updates to our website based on the concerns you raised. The initial information provided was incorrect and did not include the variations in overall dimensions between models. Rest assured, we now clearly state this on our website to ensure transparency for all customers. Please note the dimensions on the actual bed listing was accurate and a king size bed frame was purchased with the correct dimensions showing. Therefore if a king size bed is required please be assured this is what has been delivered to you.
I sincerely apologize for any confusion caused by the previous information. We are prepared to organise the retrieval of the bed frame. Once the item is returned to our warehouse, a full refund can be processed, should you opt for this outcome.
Kind regards
Sally
CPB
I purchased a bed and mattress delivery…
I purchased a bed and mattress delivery was very good but when we assembled the bed their is a good 2 inch difference on each side so the bed is on a slant the holes were all ready their the mattress was meant to be 12inch depth it's 8 inchi have tried to sort it the will refund the mattress but not the bed because it's been assembled trying to explain that is when we saw the fault and I am willing to take it back down so the cam collect the bed and mattress but they won't answer it wasn't a cheep bed but it's cheaply made and what a rip off company stay clear at all cost now I'm going to have to purchase a new bed for my son to sleep absolutely shocking company
19. April 2024
Bewertung ohne vorherige Einladung
Antwort von Crazy Price Beds
Hi Andrene,
I sincerely apologize for the situation you are facing. After reviewing your email correspondence, it is evident that the mattress you received was flawed, as confirmed by the images you shared indicating it was 10cm instead of the correct 12cm. We acknowledge this error on our part and have offered a full refund for the mattress.
However, we noticed that you were also asked to provide images of the damages to the bed frame, but these have not been received yet. Without these images, we are unable to proceed with addressing this issue for you.
Since you have initiated a dispute case with your bank, we are regrettably unable to engage with you outside the confines of this case. I want to extend my apologies for any inconvenience this situation may have caused you.
Best regards,
Hannah
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
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