Crazy Cups Bewertungen 

I ordered nine items and only received four and other items that I did not order called numerous times sent numerous emails and asked for for them to send me the items that I paid for no one ever called me. They sent me the same items that I received before I disputed it on my credit card because I never got what I received nor have I ever received a phone call from them or an email terrible terrible customer service

I received the peppermint mocha from my son for mother’s day as it is my favorite. I have bought the k cups before in many flavors. These were defective but originally I thought it was my machine so I cleaned it ran water through after the cleaning process. It took me a bit to realize it only happened when I brewed this flavor. I have a variety of k cups and several crazy cup flavors. I finally realized the bottom of the k cup was so indented the k cup machine was not able to puncture the cup so it would give me no coffee in the cup but it would come out the top. The customer service is definitely not good. I left two messages and heard no response back and then reached out through email and received a message immediately sorry for your experience but you are outside the 30 day window. It took a while to figure it out but to me that is terrible customer service. Two ignored messages and probably an insensitive response probably from a robot. The product was defective. I am now on a hunt for a different mint and blueberry coffee flavor k cups. I have no complaints about the flavor of the coffee but the customer service is a zero!

Love the coffee, HATE the service. Always out of my coffee, and I have/had a subscription. A little less than honest too. For instance, my subscription was for 88 pods, which is 4 boxes of 22 pods. They sent an email saying they were out of the 88 pods, but I could choose something else. So I chose two 44 pod boxes, which was still, four 22 pod boxes. Price is higher in that configuration. How convenient. They'll print a shipping label, which tracks as shipped, but we all know by now that even though the label is printed, it'll sit in their shipping department until hell frosts over. Try to contacting them. Good luck with that. They choose the absolute cheapest shipping there is, so when it finally gets out the door, it's still a week or better to get to your door. To say I'm disgruntled would be and understatement.

This company is not customer service friendly. Screw up after screw up. Don't waste your money!

Ordered many times with no issues but my last order was missing items - top flap on box was not taped correctly and it appeared that someone had pulled it back and removed some of the items. I contacted customer service and sent pictures - they promised to send a replacement for the missing items. Never received. Contacted them again - received another promise to replace items but never received them either. Very disappointed - will never order from them again.

I have ordered from Crazy Cups twice before this order and had no issues, but this time they never shipped the order. They said the order was shipped via FedEx on April 20, but as of May 7, FedEx is still waiting for the package. I tried to cancel the order but was told that it was being processed and couldn't be cancelled. Yesterday I filed a dispute through my credit card company and my card was refunded today.

Damaged box. Looked like someone stomped on the box. No brown box wrapping. I hope the product is decent. It looks like it was just throw in the box, no real organization.

Used to love their chocolate coconut dream, then they changed it and it has no flavor. Gave them a second chance, took over 4 times to get customer service on the phone for weeks. Returned our crazy cups for different flavors..took weeks to get them and same problem...ALL of the flavors taste like instant coffee crystals. I'm not kidding! I'm done with crazy cups.

I have been ordering coffee from them for several years. However, on Feb 23rd my subscription order was supposedly filled and my credit card charged. It is now March 20th and no coffee. I complained beginning of March and was finally sent a note on March 14th that a replacement will be sent. Still no coffee. Each time I click on the Fedex site to trace order - it says label has been created and waiting for package to be received. I complained again. Now on Mar 17th I get an Email with a USPS number but again when I click to trace - the same type of message - label created waiting package. I have since canceled my subscription and will be filing complaint with credit card company.

coffee is just a little over average, good, but not great. customer service is non-existent no one answers the phone, no one reply's to the chat feature, why is it there????? i have ordered 3 times from this company, first shipment got lost, the second shipment arrived late and packaging was damaged badly but luckily product was ok, and the straw that broke the camels back was a shipment that was cancelled due to low stock, i dont understand how such shabbily run company stays in business. if i was a betting man i would wager that they will be gone before too long, avoid these clowns at all costs. i seldom if ever wish to see a company FAIL, but not this time

I have been ordering from them for at least 3 years, The last 3 orders I have had to contact them because there is no Choc Glazed Donut taste in the coffee anymore, They have sent out replacement coffee 3 times and still not flavor, I spoke with customer service gave them the code dates and they keep sending me the same code date with no taste. I asked if they wanted be to send them a few k-cups back to test and she said no. I asked if they tested the product in the warehouse for flavor and she said no, so they sent me the same unflavored coffee for the 3rd time. Now they are totally ghosting me. I was a long time customer, key word was and by customer I mean 88 pods every 3 weeks.

The day I ordered from the Crazy Cups Company, they took my money from my debit card with the expectation shipping would occur within 24 HOURS of payment. It has been nearly 3 weeks, and shipping has not yet occurred. Because I paid with a debit card, my bank will not refund me. Please please please read reviews here (not the company's website) before purchasing. The company does not inform you of shipping delays. No communication at all. They do not issue refunds. They take your money and run.

Is no stars an option? Customer service is non-existant. Ordered a subscription box as a gift. The first month box arrived damaged. The second and third never shipped. Do not do business with this "company."

This is the first time ordering from crazy cups coffee. I received my order and it was not completely fulfilled. I'm missing part of it. I've sent several emails asking them to refund my credit cerd and all I get is them suggesting to buy more of their product. VERY POOR FIRST IMPRESSION.

Update: I was contacted by the Customer Service department who arranged to send my FULL order to me, including the portion I did receive. It arrived today (February 17th). I have contacted them to thank them for their attention to this problem.

I ordered two boxes on January 12th. When two weeks passed with no coffee I emailed. Was told that FedEx had picked it up and then lost the order. I requested a replacement of the two boxes. One arrived but was opened. Second one has NOT arrived. No response to my email inquiries. Will not be buying from them again!

I placed an order today Feb 4 2026. I bought through Crazy Cups Directly. I cashed in 1,000 of my points cuz they keep sending me emails I got FREE coffee. so I bought . well it did NOT give me FREE coffee, and charged me FULL price for my order. I have called them. 2x today Feb 5 and they do NOT get back with you although they say they will or do. this is NOT the first time they have SCAMMED me out of my points and free coffee. the only reason I bought again from them is to give them a second chance but I am so done with a crooked company. I have called 2x sent them 2-3 emails they6 do NOT respond. really bad buisness practice. has anyone else had issues like this? I would like to know.

Good coffee. Lousy customer service... do not buy from the company directly. They messed up my first order and still have not replied to multiple emails and chats to refund the coffee that they did not send. Flavor of coffee is good but I won't buy it anymore. Going to coffee companies that care about their customers and customer service.

Scam artists. Purchased 4 bags of coffee and they only sent 2, claiming 4 bags were shipped. They do not respond, Had to file fraud claim with CC.
Avoid these thieves.

I've purchased from this company many times. I never had to contact customer service. If I had i never would have been a repeat customer. 2 differnt times they supposedly sent out the replacement order. Customer service never answered the phone,the auto robot was useless. Only to be told they where closing at 1pm after being on hold for over 2 hours. Received 1 word answers. I ended up putting it as a fraudulent charge. Never again.

Coffees are fine. Customer service is not. Refused a return after they held up an order and didn't get it to me when promised. They offer nothing I cant get elsewhere with better prices and service.