We have had a few issues with our apartment and all the staff have been extremely helpful in getting it all sorted. Jordan Parry has been exceptional dealing with our tenant, the management, the neigh... Mehr ansehen
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Das sagen Bewerter
I lived in a property on Cosmeston Street with severe damp and mould that was never properly fixed, despite repeatedly reporting it. The situation got so bad I had mould covering my bedroom and... Mehr ansehen
Unternehmen hat geantwortet
Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... Mehr ansehen
We have used CPS Homes to manage our property for several years and been very pleased with the service offered. All the staff, and Jordan in particular as our named contact, makes our lives as landlor... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.
Kontaktinformationen
Woodville Road 34, CF24 4EA, Cardiff, Vereinigtes Königreich
- 02920 668585
- enquiries@cpshomes.co.uk
- cpshomes.co.uk
4.2
Gut
1254 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Marta Popis-Maciag, kind and helpful…
Marta Popis-Maciag was very helpful when we had to renew our contract for signing on another year in our flat. She was kind and very quick to get back to us on anything that we needed help with. She made the experience easy.
24. März 2025
Bewertung ohne vorherige Einladung
Rental and Sales support
CPS managed a rental property for us over a number of years and then acted as our agent to sell it. Throughout the relationship they were very helpful.
1. Februar 2025
Bewertung ohne vorherige Einladung
Buying a property which is with CPS…
Buying a property which is with CPS Homes and so far so good! everything has been smooth, so far no problems and all the details taken care of.
6. März 2025
Bewertung ohne vorherige Einladung
CPS are definitely the best in the game
I have been renting in Cardiff since 2023 and have used two other agents, but I was never satisfied with them because they paid little attention to the issues. I started renting with CPS in September 2024, and I can confidently say they are the best agents I have dealt with.
Jordan Perry has made my life so much easier! He has been with me since the viewing and has been incredibly helpful and patient. My flat needed new paint and carpets, and Jordan was in constant communication with me, the landlord, and the contractors. He got both jobs done for me without any hassle, and the best part was that I didn’t have to do anything!
I would highly recommend CPS to anyone who wants a stress-free renting experience in Cardiff.
5. März 2025
Bewertung ohne vorherige Einladung
I am always very happy with the level…
I am always very happy with the level of service I receive from CPS generally and especially from Jordan P.
The team make my life easier!
26. Februar 2025
Bewertung ohne vorherige Einladung
Great service as usual from CPS
Great service as usual from CPS. I have been a tenant at this property for 5 years, and have had excellent experience dealing with CPS. In particular; Nikki Hamer and Rhys Owen, who I have had regular contact with over the years, and they are always happy to help and are great to deal with. Many thanks!
18. Februar 2025
Bewertung ohne vorherige Einladung
Great staff
I never knew getting a place was so daunting until I moved to Wales. Marta Popis-Maciag Made it such a smooth journey and I’m so glad our place is sorted. Hoping to enjoy my stay there with my friend.
12. Februar 2025
Bewertung ohne vorherige Einladung
Friendly and helpful
Contact to the company was really good and the phone was always answered when I called. My viewing was really lovely and Florence was so warm and friendly when showing me around telling me about the area and addressing my questions and requirements.
6. Februar 2025
Bewertung ohne vorherige Einladung
She is very nice and very kind
She is very nice and very kind
23. Januar 2025
Bewertung ohne vorherige Einladung
Fantastic personal and professional…
Fantastic personal and professional service when looking to rent a property.
Would highly recommend!
20. Januar 2025
Bewertung ohne vorherige Einladung
Good and helpful
Service so far very good with helpful and friendly staff
10. Januar 2025
Bewertung ohne vorherige Einladung
Quick to help
Quick to facilitate moving. Both Nikki and Erin were very responsive and helpful.
20. Dezember 2024
Bewertung ohne vorherige Einladung
Cannot recommend them less (AVOID!!) they are frauds and liars with appalling communication (sorry for abbreviations there's a character limit)
We moved out in July2023 but Trustpilot doesn’t accept reviews from >1yr. Please excuse this error. The review was removed without our knowledge so we are uploading it again now.
Now that we have experience with other Cardiff estate agents, we wanted to post our review. Our experience had many issues.
CPS did not tell us about the incredibly loud construction work next door that caused our wall to shake and claimed to have never been notified. However, in discussions with the contractors & landlords next door, we discovered they had been notified & granted the proper permissions. Either the chain of information at CPS is that poor, or they lied to us.
Any minor damage was immediately assumed to be entirely our fault and seized upon as an excuse to retain our deposit. They wanted to charge us to send a contractor to put a new mattress cover on the bed, even though we had discussed beforehand and provided a brand new one when we moved out. When we questioned their logic, they immediately dropped the issue, so they knew it was nonsense to begin with. We only seemed to be notified about property viewings the legally minimum time beforehand.
Following a reply we got from CPS initially (b4 mysteriously removed)
A contractor was drilling into the party wall next door & causing picture frames to fall. The landlord was aware & omitted this information as we know landlord recommended the building works to them. When we emailed about the noise, they pretended they didn't know. The landlord on our contract was also a member of staff at CPS, so CPS must have known about works. We learned the landlord could be the owner of CPS, as we were told he owns lots of properties in Cardiff.
Our inspection said everything was perfect when we moved out & we would receive full deposit back. We emailed many times to confirm before signing the agreement, as we heard that CPS tried to take deposits from other tenants & we wanted written confirmation before agreeing (watch 'Joe Lycett's Got Your Back'). 2 wks after moving out & another couple living there, we received a reply of 'we would have loved to give you your deposit back but unfortunately we can't', for 'stains on a mattress' that didn’t exist. They wanted £50 from our deposit for a mattress protector for ‘stains’ when we had just bought a new one for them. When we challenged them, they decided they didn’t need the money anymore. It’s clear they’ll try & take money from anyone they can.
We also experienced at least one instance of not being given 24 hours notice of a viewing, & also told of a viewing & not notified when it was cancelled. Instead we heard nothing from CPS & they didn’t show up. Finally, the flat was poorly refitted. Every time we used the washing machine, the entire flat shook. There was no window in the bathroom, nor was the ventilation strong enough often resulting in mould, no matter how much drying or wiping we did.
New edit following CPS reply:
1we had to replace the freezer door - in fact the whole drawer due to the company not having spare parts- & it was £30 - or we would be charged for it – that’s what we were told. secondly we had been told by the contractor that previous tenants also broke it, because it was so cheap & poorly made. You couldn’t defrost freezer w/o switching the whole fridge-freezer off at the plug (not feasible so caused a massive build-up of ice)
2the door hit into its overhead closer –which the previous tenants had at their viewing, we had at ours & the viewings after us had- & this was never repaired. that's at least 2 years without repairing it- completely dispelling the myth you immediately repair everything (what a ridiculous claim).the bed slat was not our fault & therefore irrelevant.
3.we had to contest the mattress charge; the landlord did not graciously wave the charge. you did not ‘advise’ the landlord, we provided PROOF over the course of several emails that the ‘staining’ on the mattress was not our doing - & a mattress protector would not repair/replace this anyway. AND this was put in a rude email 2 WEEKS after we moved out, w/new tenants the day after we left- not at check out inspection.
4you had to be notified – legally – & give consent. Liars.
5according to HM land registry the landlord has owned the building since 2017 – not ‘recently’ - nearly 5 years from when we moved in & enough time to tell tenants & future tenants
6. also they forgot the mid tenancy inspection & scheduled an inspection whilst we were moving out – 2 weeks b4 check-out date
their reply proves they’re liars & desperate for a ‘good reputation’ to try & scam more people as they have before. i wholeheartedly promise my review is accurate - i don't want any1 to lose money on these frauds. despite their claims, the landlord is likely to be the owner of CPS & act w only their best interests at heart.
kindest regards
farzana
21. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CPS Homes
Hi Farzana,
Thank you for leaving a review. We’re sorry that your experience with CPS Homes hasn’t been a positive one.
We’ve looked back and can see that you only reported one maintenance issue during your 12-month tenancy. This was a bathroom light switch sometimes not working, which was resolved within 3 working days. We identified a few other minor, mainly cosmetic issues ourselves when we attended for an inspection. You hadn’t reported these, but we wanted them resolved for you. We promptly fed our findings back to your landlord and they had somebody attend to resolve them within 3 working days. Among the issues noted were a snapped bed slat, which your landlord deemed was not your responsibility. The attending contractor deemed a cracked freezer drawer was caused through misuse, but your landlord chose not to apply a charge for this. We highlight these elements because we think they demonstrate diligent management of what was a recently-refurbished property with very few issues, with fairness and transparency applied throughout – all of which is at odds to the picture you have painted in your review.
In terms of the construction work, as previously advised, your landlord disputes that they had knowledge of any building work being done next door. When somebody applies to the local authority to obtain planning permission to do work, the local authority follows a prescribed process, which includes notifying neighbouring properties of the application. Crucially, it doesn’t say when the work will be done, as the applicant doesn’t need to specify when – or indeed if – they intend to do work. Additionally, neighbouring properties are not automatically informed of the final decision on a planning application by the local authority, so won’t necessarily know if it was granted or refused. Planning permission is typically valid for 3 years, so permission could’ve been obtained up to 3 years prior to the work being started. Bearing in mind the landlord had only recently bought the property when your tenancy began, it’s wholly possible they weren’t aware of the planning application. And, as stated, they’re only informed of the application, not the decision or indeed when the work will be done.
We document the condition of each property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to the landlord for their assessment, as – being the owner of the property – they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which – if substantially different to the condition at the start of the tenancy – they may wish to claim from the deposit for. When we completed your check-out inspection, we noted a stained mattress, which your landlord initially indicated they would like to make a small claim for (£40 to supply and fit a mattress protector). However, when we advised your landlord that the similar staining was present upon move-in, they agreed to drop the charge, and you were refunded your full deposit within 10 working days of your tenancy ending.
Finally, we provide at least 24 hours’ notice of any viewings or inspections, though if a maintenance issue is reported and we can have a contractor attend sooner than 24 hours’ time, we will always aim to do so as we assume that occupiers would prefer to have the issue rectified sooner rather than later. Contractors often get last-minute slots available in their diaries, so we try to fill them as it can sometimes be days until they get another slot. However, if an occupier indicates that they’d prefer to wait at least 24 hours for a contractor to attend, we will of course follow their instruction on that.
Kind regards,
The CPS Homes Team.
Happy Tenants
Thank you Rhys, Angharad and everyone at CPS. Prompt service, excellent communication and my tenants are reporting that they are happy with you too.
11. September 2024
Bewertung ohne vorherige Einladung
Great inspection done by Amber James-Hardy
Hi,
I am living in 19 Niniyan Road, Cardiff rented through cpshomes. I recently had the flat inspected by Amber James-Hardy. She was really kind and patient in listening. She was also very thorough in her work. I wish her all the best.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Shame on this company
Shame on this company, what a shame!!
After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back.
5 years ago they did not make a photographic report claiming that there was no technology for this and now after 5 years they took photos of every centimeter, even photos of human hair were taken, trying to put as much difficulty and trouble as possible to delay the return.
It is very difficult to deal with the deposit team, I tried to schedule a meeting to inform them of how the apartment was handed over to us and they refused.
I will recommend everyone when trying to rent from this company, MAKE SURE THAT YOU TAKE PICTURES OF EVERY SINGLE CENTIMETRE OF THE HOUSE OR FLAT AND WRITE DOWN EVERY SINGLE PROBLEM FROM THE TOP TO THE BOTTOM EVEN IF YOU FIND A HUMAN HAIR IN THE FLOOR AND SEND THE INVENTORY FOR THEIR TO SIGN, AND KEEP THIS WITH YOU VERY SAFE COZ IF YOU DO NOT DO THIS, THEN THEY WILL DO IT WHEN YOU LEAVE AND YOU WILL HAVE THE SAME PROBLEM WHICH I AM HAVING NOW.
I hope no one goes through this situation I'm going through, it's embarrassing.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von CPS Homes
Hi Cristian,
Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim from your deposit. Bear in mind that occupation contracts are between the contract-holder(s) and the landlord, so it’s the landlord who chooses to submit this claim. We would much prefer not to have to make a claim from a deposit, as it's far quicker and easier to return a deposit in full. There have been delays in this return process, which we apologise for, though they have not been at CPS Homes’ end. The delays initially occurred whilst we attempted to ascertain what your landlord’s claim was, and subsequently when we’ve been negotiating with him on your behalf to have him reduce the amount of the claim.
To explain further, our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as – again – being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which – if substantially different to the condition at the start of the tenancy – they may wish to claim for from the deposit.
When you moved in, you signed an inventory that read “unless otherwise stated, the condition of the property…is clean and ready for occupation”. You didn’t note any cleaning concerns on the document. We have significant evidence that cleaning was required when you left. You even offered to return to the property clean the areas of concern, though we cannot allow contract-holders to access the property again after their tenancy has finished.
Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. This is what we’re doing for you currently.
As you know, the landlord’s claim is not for just cleaning. We have presented you with evidence of other items too.
We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended.
As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. As we’ve been unable to reach an agreement between you and your landlord in this case, an adjudicator is due to look at the case shortly. In the meantime, you have been paid the undisputed portion of your deposit.
Many thanks,
The CPS Homes Team.
Outstanding
CPS were recommended to us when we decided to sell our house. They provided an entirely unique experience which reduced the stress significantly. The marketing was incredible and actually made me wonder if I wanted to sell. The sales team were smooth, attentive and highly effective. An outstanding service. Would describe them as 'In a class of their own.'
11. November 2024
Bewertung ohne vorherige Einladung
good management
quick to find tenants
prompt management done
keeping landlord informed at every step
regular emails about landlords duties/updates from news/NRLA etc
thanks charlotte and team
5. Dezember 2024
Bewertung ohne vorherige Einladung
really poor show
really poor show, I am an investor wanting to purchase a buy to let property in Cardiff, CPS where not keen to show me any properties on the first weekend I came to Cardiff, on the second trip they said that they couldn't show me any on the weekend again so I took time off work and travelled up on Friday afternoon to see 4 properties they had for me to view, the day before I was told that 3 of the properties I could no longer see, one had sold (fair enough). An hour before seeing the last after moving the time forward twice I go a call to say the landlord had decided no viewings. I did not feel like they made any effort to accommodate me. I certainly wont be bringing my business to them.
22. November 2024
Bewertung ohne vorherige Einladung
Antwort von CPS Homes
Dear Roger,
Thank you for sharing your feedback. We sincerely apologise for any frustration caused by the timing of our notifications to you, though please know that we always act swiftly on instructions from property owners and provide as much notice as possible to all parties involved. There are occasions when we’re told late-on that we can’t view a property as intended and, as you note, there are also times when we have a viewing booked in but agree a sale on the property in the meantime.
Your commitment to viewing with us is greatly appreciated, and it’s never our intention to cause disruption to your plans. We understand how much effort goes into making a journey like yours to Cardiff, so we truly regret the inconvenience this situation caused.
While we understand your decision not to engage with us in the future, we’d like to offer an alternative that might help if you reconsider. For any property of interest where timing or travel is a challenge, we’d be happy to arrange an initial video call to ensure it fits your expectations before making the journey.
Please don’t hesitate to reach out if there’s anything further we can do to assist.
All the best,
The CPS Homes Team.
CPS Homes and Rhys Owen
CPS Homes and Rhys Owen’s service is excellent.
Professionalism and market knowledge is second to none for both landlords and tenants.
29. November 2024
Bewertung ohne vorherige Einladung
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