Coylumbridgeaviemorehotel Bewertungen 

As a family we love visiting Aviemore but that’s the 3rd and final time we’ll be staying at the Coylumbridge. First time, no hot water - fair enough these things happen. Second time, our room had a horrible smell to it - not ideal but oh well you got used to it once you’d been in the room for a bit. This time we were awoken to water pouring through the roof all alongside the bed me and my 7 month old daughter were asleep in. It took no time at all for the bed to become soaking wet. I have a video. The receptionist was lovely, obviously isn’t his fault that it happened. Room 114 incase anyone else gets that room as I doubt it’s been fixed.

Beautiful location! Rooms require refurbishment! The rate for the room was very overpriced ! I would have expected far better at the cost of £150.00 per night! 😞

Arrived, went to book in and given room key. Went to room only to find it was still occupied!!! Husband went back to reception and was told it was a computer cliche.
Then asked for extra pillows, they were put in wrong room!!!
Corridors very noisy esp at night. Bathroom very small. One of the bath towels was dirty when we arrived.
Good thing was food was nice, always plenty of food at the buffet.

Quite possibly the worst Hotel I have ever stayed in !!! We had to walk through the children’s “ arcade/play area “ to get to our rooms ( with 3 dogs , you could see the panic on parents faces ) The public areas were very dirty and needed a good hoover The night before’s beer bottles were strewn all over tables in the seating area in the morning Rooms were tiny and beyond basic There was a kettle sitting on a small table but no socket Had to sit the kettle on the floor beside the bed to plug it in Tiny double beds , couldn’t turn over they were so small
Very cheap flimsy plastic cups in the bathroom and one very small , basic tube of shower gel A note saying your room would not be serviced if your stay was less than 5 nights 😳 no fresh towels !!!
Thankfully we were only there for 1 night
BUT the worst is yet to come …….. the food Oh my goodness , I have never seen such an awful buffet in my entire life
They take your £25 per person before you are seated , which in hindsight is a very devious move on their part If you had viewed the food on offer you would have walked straight back out and gone to the local chip shop but you couldn’t as you had already paid !!! It was a disgusting array of dried out looking dishes , and we couldn’t actually bring ourselves to eat any of it How a Chef can be proud of serving that is beyond me It was worse than school dinners , just awful And the serving dishes were almost empty most of the time , they were not being refilled The “ salad “ bar , which consisted of wilting lettuce , tomatoes that were almost mouldy and sliced cucumber was embarrassing
And the deserts were a selection of the most dried out looking cakes that had clearly been bought in from a very low budget catering company Shell shocked is the only word I can use to describe how we felt , we were appalled
And the saddest part is that the dining room / hotel was full of Europeans , Americans etc on bus tours and they must have left thinking the absolute worst of Scottish hospitality / food
The whole experience was just awful We were only staying there as my husband and daughter were doing the Laraig Ghru the following morning but if I had been on holiday it would have been a disaster
Avoid !!!!!

Apparently explaining I'm disabled to the receptionist and highlighting there's no lift isn't enough of a prompt for the staff to care.

Couldn't make it up the stairs, had to leave.

Degrading experience.

What am absolute dump , nothing worked ,rooms were utter crap ,stay away from this complete dump at all costs .

Terrible experience. As a disabled guest the key on my room did not work and I was back and forward to the reception ( my room was the furthest away from reception ) when I finally got in , 2 hours later, there was tea stains all over the wall,and the room filthy I was answered with a shrug ! And you’ve got a dog anyway
While at reception a young woman was given an upgrade for the inconvenience of her key not working and so was a young man for his grubby room. As a disabled person I was treated differently
also fire escapes had sand , wheelbarrows blocking them again met with a shrug ! Children were in the hotel

Arrived an hour before check in with my son who s highly Autistic. Reception staff were incredibly ignorant. My son was a little stressed at having to wait. He screeched and the lady serving me just stopped in here tracks and stared at him. Trying to calm him down id asked for an early check in but told no as they were busy night before. Didn't bother to check if room was ready or not. Had to wait so booked him in swimming to kill a bit of time. Girl who initially served me was brilliant at the leisure desk. Told me I could take him in in 15 mins. Changing facilities I was offered the family changing room.but it didn't have lockers so I was to use the lockers in the female changing room. He loved the pool. Was upset bringing him out as he didn't understand why he had to come out. Had to go into the female changing room to get our things but he was so distressed for his safety I put him In one of the 2 cubicles that they have .rather than take him back through the pool area to the family room. I quickly got him dressed. Upon opening the door I was greeted by the staff member saying to me can you take him! Into the family changing room. I tried to explain why I had stayed in the female but she wasn't interested. I then had to take him through the pool area to the family area where he thought he was going back in the pool. Utter meltdown. Changing room was locked had to get someone to open it . Got our keys went to the room buy this point he was inconsolable and do filled with anxiety I had to put him in the car and drive 2.5 hours back home. This hotel needs a lesson and to train staff in dealing with additional needs people. Have the correct facilities for a hotel of its size. 2 cubicles in the female and one family cubicle with no lockers isn't sufficient. I left absolutely furious. The rooms was very dingy and out dated . Won't be back . It's definitely not ASN friendly!!!!!

1. Reception never answer their premium phone number (beware I didn't realise until I got my phone bill.
2. My 14 and 12 year old who can swim very well, we're not allowed in the pool unless I was submerged in the water (sitting on the stairs at the edge wasnt good enough lol)
3. We requested early check in at 2 which we were told they would try there best. We arrived at 3pm to ensure the hotel were ready and it wasn't ready until a little after 4pm. We requested late check out as the clocks were going forward. Was told no instantly. We were extremely tired driving home to glasgow
4. On entering our pet friendly room (we are realistic and expected it to be a little run down due to dogs staying in this room) but it smelled like dog kennels and poo, we opened the window and I reported the smell to reception instantly. The window would not close so we had to wait on the janitor to come and close which he struggled to do.
The pool is prebooked 1 hour slots, the earliest we could get the night of arrival was 6.30 - 7.30 with all food places the kids could attend closing at 8.30. Not great l. Each hourly session is supposed to have the slide open for 20 mins, it was never open in our 2 sessions at the pool. Disappointed kids.
5. Ques at the bar and reception are a joke with 1 member of staff dealing with all check ins and 2 members of staff for the bar. So if you love ques your going to be in your element.
6. I was rudely awoken at 5am with the room next doors alarm buzzing fir around 20 minutes., they only switched it off wen I knocked through. Can't blame hotel for this but it added to the pressure of no sleep and the refusal of early/late check in.
7. I took my kids swimming at 8am to let my partner sleep in as she works extremely hard. She had the cleaners pound our room door at 9am and when she answered he was in yhe process of walking off and didn't even apologise, bearing in mind, the clocks went forward, we already lost 1 hours sleep and were not even due to check out until 10AM!!!!!!! I was livid about this and approached reception with my concerns. When I mention the pool rules, she rolled her eyes at me, with a que (agen) of customers behind me. Humiliating!! Not very professional either.
8. I'd love to say thank you to the girl organising the Easter egg anagram hunt, the kids loved it and it cheered them up a lot.

Staff polite. Outside temperature-1 heating is not switched on until 6pm. Check in 4pm so have to sit in room freezing until 6pm. Arrived at 3 pm bar does not open until 4pm Hotel would have to pay me to stay again and it would have summer.

We read reviews before we travelled to coylumbridge hotel and we were a bit apprehensive, but we really enjoyed our stay, the food was great, the room was clean, the staff were really friendly, the bar and entertainment was good, we had a fantastic holiday 😀

Only booked for 1 night..horrible damp smell at front door, which is also really strong in the room.
Did tell reception but as only here one night thought we could cope.
Personally would have left but hubby told me to stop complaining.
Only buffet available for dinner..didnt want anything on offer..turkey - a week after xmas, no thanks.
Have had windows open 3 hours and its still rank..tatty, smelly and over priced!!!
Honestly dont book. Its AWFUL...my son wants to go home

We are not the kind of people to leave bad reviews but we must say that we could hardly sleep in our family suite room where air vents are just 2 metres away from our windows and the continuous loud noise coming out of the vents was outrageous to say the least.

Arrived on 24 th Dec , first impression was very dated run down hotel , but very friendly receptionist. Rooms clean but very small and dated , shower not powerful at all.
Breakfast wasn’t bad at all , just like the usual no rules breakfast , people pushing in , no masked inforced by staff .
Paid extra for xmas day diner , which took 3 and a half hours , hardly any veg and no stuffing , ( aunt Bessie’s roasts and frozen turkey and veg ) yum ! I did enjoy the other people walking out , and complaining, as the hotel is so boring that was my entertainment.
No hot drinks after 6 pm I also found odd , and the bar areas are not staffed .I now realised that this hotel’s entertainment is run by pontins . Which is fine if you come on holiday with children . This hotel is full of dogs and cats (yes cats on leads )too , so if you don’t like animals or allergic , you would have a problem .
This evening I will be eating out as the evening meal which I have paid for is very poor , the one and only time I went in , I had kids fish fingers and chips . This hotel cost just under £1500 for 8 nights , so you can see why I expected much better .

visited this hotel on 16th august 20201.As a disabled person with mobility problems my daughter booked an overnight stay with specific needs.eg level access shower as i physically cannot use a bath.on arrival we checked in and my daughter specified level access shower but when we went to the room it had a over bath shower which I could not possibly access.suffice to say my daughter went to reception to repeat her request for level access shower we then got change of room only to discover yet another over bath shower.I could have cried as my daughter hasnt seen me in a long time and wanted to give me a treat.I sat in the room while she went to reception yet again and they relocated us to original room!This is a hotel described as disabled friendly but according to recent feedback of my daughters review the hotel has only 2 rooms with level access showers.I find this totally unnacceptable in this day and age.As a person with mobility problems my needs were clearly unmet.I was left feeling humiliated exhausted and suffice to say will never return to this establishment again!

Arrived at 3pm, told check in was at 4pm, luckily we joined the queue and got checked in at 4.45pm. Still people queuing to check in at 6.30pm. Charged £225 per night. Cancelled 2nd night immediately. Lobby bar area was like a disaster zone, hundreds of people queuing for drinks, take aways left all over the place, empty glasses all over the place, kids running round screaming. Went for dinner was like something out of an 18-30s club. Queues with tray to be served up slop from the buffet. Staff swearing in front of children, people arguing with staff waiting for drinks. Signs all over the place demanding masks must be worn, then half the staff with masks around chin, other staff no mask at all. My wife witnessed racism in the pool. Rubbish and cigarette butts lying around outside. Rooms stink, stains all over carpets, filthy carpets, hasn’t been decorated since 1974. Get out while you can, cancel at all costs if you have the option. The best thing for this hotel would be an insurance job.

Avoid like plague!!!!!I don’t even know where to start!!!We’ve booked a room for two nights,but only stayed one.There was a hole in the mattress on my side of the bed,almost fell out of it,the whole hotel stinks of old,outdated,dirty,only one hour at the pool,breakfast was a disaster,we felt like we went on holiday to fast.We didn’t want to stay another minute,horrible experience!!!

DO NOT RECOMMEND!
Hands down the worst hotel I have ever stayed at. Staff openly admitted that the whole place is a shambles. Long check in ques. The rooms were very dated, the bathroom had not been cleaned, disgusting sink, shower and toilet and the place was covered in dust. Found food under the beds so highly suggest they employ new cleaners. Also most of the facilities were closed which is fine as there is loads to do around the area but for the price they charge is daylight robbery.
Staff were rude and unhelpful.
I never leave bad reviews but I wouldn’t want anyone else to stay here.
Would give 0 stars.

Back in the day this place was great under Stakis then Hilton management. There has been little to no investment in the property since; it shows. This isn't related to Covid - it predates that by about 20yrs. The rooms are tired and not very clean. Food is appalling (a 'served plated buffet') and a health risk; identified to management (no response) and Environmental Health. Hotel Management must wonder why their foyer seating area is full of residents eating food from local takeaways. Plenty of Covid advice signage re social distancing etc., however, not adhered to by staff (or a lot of guests). Bar staff failing to wear masks also.

All in all a let down really. It would be an idea to knock the place down and start again - the faux Roman statues or mouldy poolside carpet don't add to the look of the place.

Still no response from management with regards to my complaint a week later.

Under the right management this place could be amazing again.

Just arrived at this dump! Having to queue in a room given the circumstances with COVID! Now been waiting to check in for 30 minutes, still no where near the desk, no staff to inform anyone what’s happening just basically left to queue and get on with it. No staff to apologise for the wait! Table booked for 6:30 for dinner but still to check in at 5:30! Don’t think we’ll be checked in by then. A first impression is a lasting impression and I’ll not be back here!!