THE PRICE, was able to get cover for Platinum price, that other insurers were not even able to beat on Basic, Silver or Gold. The website was a little tricky to negotiate at times, sometimes having... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Confusing experience. I was filling in insurance quote form, then when I needed to do medical screening I was redirected to the new form, where I started it all again. Finally im not even sure if the... Mehr ansehen
Unternehmen hat geantwortet
The lady who took the call and helped me was very kind, patient and helpful when guiding me through the process of applying, also pointing important issues out such as to read the policy very careful... Mehr ansehen
Unternehmen hat geantwortet
Top flight company with fantastic staff. I've just spoken to Gracie at Cover2Go and I cannot be more pleased. Whilst travel insurance is never exciting she made the experience really easy and straight... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Covered2Go, we’re more than just a travel insurance provider – we’re a family-run business with a passion for protecting your adventures and ensuring your peace of mind. From your first click to purchase to the moment you need to make a claim, our customers are at the very heart of everything we do. We understand that travel is about creating unforgettable memories, and we’re here to make sure nothing gets in the way. That’s why we’re committed to delivering an excellent experience across all touchpoints, offering tailored policies, a straightforward purchase process, and responsive, caring support when you need it most. Our family values drive us to treat our customers like part of the family. We work tirelessly to provide comprehensive cover, including options for pre-existing medical conditions, ensuring everyone can travel with confidence. And should you ever need to make a claim, our dedicated team and trusted partners will guide you every step of the way with expertise and compassion. At Covered2Go, we’re here to help you travel further, worry less, and enjoy more – because your journey is as important to us as it is to you.
Covered2Go Travel Insurance
Vom Unternehmen geschrieben
- What We Do
- Covered2Go Travel Insurance is a family-run business specialising in travel insurance and online technology. With a strong commitment to delivering exceptional customer service, we strive to provide comprehensive coverage tailored to your travel needs.
- UK-Based Call Center
- Our friendly sales advisors are based in Stockport. They are there to help answer any queries or questions you might have about our award winning Policies. Our sales team can be contacted on 0333 400 7745.
- 24/7 Emergency Medical Assistance
- We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday.
- The Whole Package
- At Covered2Go we believe that we have to provide the whole package and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight-forward, fair and supported by prompt settlement. Our claims team are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and we will do as much as possible to make the process as smooth as possible.
Kontaktinformationen
1-13 Wellington Road North, SK4 1AF, Stockport, Vereinigtes Königreich
- 0333 400 7745
- enquiries@covered2go.co.uk
- covered2go.co.uk
Protect Your Adventures with Covered2Go
4.6
Hervorragend
7285 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Good website but most helpful was a…
Good website but most helpful was a staff member.
29. September 2026
Antwort von Covered2Go Travel Insurance
Good afternoon Ms Litman,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our website to be good and that you found our staff to be helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
The person I spoke to was very helpful…
The person I spoke to was very helpful and solved my problem
30. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Mrs Wallis,
Thank you for your 5 star review.
We are pleased to hear that service you received was very helpful and that we were able to resolve your issue.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
Antwort von Covered2Go Travel Insurance
Good morning Ian,
Thank you for your 5 star review.
We are happy to hear that you have found Covered2Go easy to use and of a good price.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
Antwort von Covered2Go Travel Insurance
Good morning Mrs Rashidzadeh,
Thank you for your 5-star review.
We are pleased to hear that you found the information given to be clear and precise.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
My experience with Covered2Go itself has been very different from my experience with the company handling the claim
To be fair, Covered2Go's customer service has been excellent. Their team has regularly responded to my emails within minutes or hours, has been professional and helpful, and has chased matters when I have asked for assistance.
However, prospective customers should understand an important distinction before purchasing a policy.
Covered2Go provides the customer-facing policy service, but claims under my policy are handled separately through Millstream Underwriting Limited. My experience changed significantly once I needed to make a claim.
My claim is still under review, so I am not reviewing the eventual claim decision at this stage. My review relates to the experience and communication so far.
I have experienced delays and communication issues during the claims process, which ultimately resulted in concerns being raised about the handling of my claim. Covered2Go assisted by chasing its partner, but it does not itself assess or decide the claim. The complaint concerning the claims handling has also been passed to the relevant complaints function for investigation.
This distinction is something I wish I had looked into more carefully before purchasing.
My advice to prospective customers is therefore simple: don't base your decision solely on reviews about how easy the policy is to purchase or how quickly Covered2Go customer service responds. Also check who will actually underwrite and handle your claim if something goes wrong.
Before purchasing, I would recommend asking Covered2Go who the current underwriter/claims handler will be for the policy you are considering and independently checking customer feedback about that organisation as well.
Covered2Go's own customer service has been responsive and helpful in my experience. Unfortunately, when you actually need to claim, you may be dealing with a different organisation—and that part of the customer journey matters just as much.
I will update this review once my claim and the associated complaint have been concluded.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Covered2Go Travel Insurance
Good afternoon Augustin,
Thank you for taking the time to share such detailed feedback. We are happy to hear that our Customer Care team at Covered2Go has been responsive, professional and helpful throughout your experience.
We are sorry however to hear that you have experienced delays and communication difficulties during the claims process whilst liaising with Millstream.
As you have highlighted, claims are assessed and managed by the relevant claims handling partners, rather than directly by us at Covered2Go. However, we recognise the importance of the overall customer experience.
We understand that your claim and associated complaint are still under review. We hope these matters are resolved as soon as possible and that you receive a clear response.
Thank you again for your feedback.
Best wishes,
Shannon
Extremely helpful staff member who was…
Extremely helpful staff member who was very clear and thorough. A pleasure to do business with.
28. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Ms Cole,
Thank you for your excellent 5-star review for Covered2Go.
We are delighted to hear that the service you received was extremely helpful and clear.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
The service was great and the staff…
The service was great and the staff where very helpful and friendly and the price was excellent.
26. September 2026
Antwort von Covered2Go Travel Insurance
Good afternoon Ms Summers,
Thank you for your kind 5 star review.
We are pleased to hear that our service was great, helpful and friendly.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
THE PRICE
THE PRICE, was able to get cover for Platinum price, that other insurers were not even able to beat on Basic, Silver or Gold.
The website was a little tricky to negotiate at times, sometimes having to click the ESC key, when it looked like there was nowhere to go.
27. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Denzil,
Thank you for taking the time to leave a great review.
We are delighted to learn that the premium for our Platinum cover was better value that some of our competitors.
We appreciate your feedback regarding the website being tricky, and we will review this to see if we can make this easier for future customers.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Avoid this travel insurance company
Avoid this travel insurance company! Extremely unprofessional! I wasted so much time waiting for an answer to a simple question about my travel insurance. They took ages to reply, and their response had nothing to do with my question. They use canned copy-paste responses without actually addressing the issue. I had a terrible experience with them.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Covered2Go Travel Insurance
Good afternoon Mr Georgiev,
Thank you for your feedback.
We are sorry to hear that you have been disappointed with your experience.
Having investigated this matter, we can confirm that we have only been able to locate one email from you, which we responded to today, after your review was posted. We would be more than happy to look into your concerns if you could contact us with the email you are referring to.
We are sorry if our communication has not met your expectations. We would welcome the opportunity to clarify any outstanding questions and help resolve any concerns you may still have.
Best wishes,
Shannon
Telephoned to make adjustment to recent…
Telephoned to make adjustment to recent policy. After only a very short time spoke to a real person who managed to resolve the issue there & then! How rare is that, very helpful
23. September 2026
Antwort von Covered2Go Travel Insurance
Good morning,
Thank you for your 5-star review.
We are delighted to hear that your issue was resolved quickly.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
Easy, affordable and excellent packages for over 60s
I travel an extreme amount right now with my tour company. As an older traveller, it was almost impossible to get extended cover while having the audacity to be over 65! C2G made this seamless, exceptionally easy and very affordable. I would highly recommend both personally and for my EVA Volunteer Travel guests.
23. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Sheila,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are pleased to hear that you have found our products easy, affordable and excellent.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
Fast response and very helpful with…
Fast response and very helpful with questions/queries. And a v competitive price.
18. September 2026
Antwort von Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that the responses from our advisors were fast and that they were helpful when responding to your queries.
We are also happy to learn that you found our policies to be competitive in price.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Ist class as always so easy to deal…
Ist class as always so easy to deal with and a very good price for the cover required. Highly recommended 👌
20. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Mr Ledwith,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found us easy to deal with and that the price for the cover you required was very good.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Staff always polite and helpful
Staff are always polite and helpful. Great value for money.
17. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Tobias,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be polite and helpful and that our policies are great value for money.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Policy renewal issues
Because at time of renewal of my policy I had extreme trouble with Millstream who simply never answer the phone. Thankfully. Both Grace and Shannon worked very hard to make Millstream contact me. Without the help of both ladies I would not have been able yo renew my policy with you.
18. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Ms Millward,
Thank you for taking the time to leave such a positive 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the assistance provided by our agents to be effective and that we were able to appropriately assist to ensure that you could purchase your renewal policy in time.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Gracie
Very easy to buy the right holiday insurance
Very easy to select which holiday insurance I needed for Tunisia I was happy with the price aswel.
14. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Mr Allinson,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of selecting which policy you required to be easy, and you were happy with the price that was quoted.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Brilliant website & user ease
Brilliant website, easy to navigate & understand a usually difficult product.
17. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Kaigan,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our website to be brilliant, easy to navigate and understand. And we appreciate that it is usually a more complicated product to purchase.
Thank you for choosing Covered2Go for your trave insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Buying their insurance is a cumbersome experience.
The need to buy two separate insurances is a real nuisance. Phone lines to covered2go are very busy and it takes ages for anyone to answer. The medical health insurance part (Millstream on Line) has a dreadful website. It keeps getting my wife's age wrong and it's impossible to enter her correct age. A very, very cumbersome and irritating process. Subsequent Amendment
I have amended this review in the light of Covered2Go's response. Their customer care department is actually very good. It responded promptly and professionally to my complaints and all in all the quality of their response is very reassuring. I have therefore increased the original star rating from one star to three. Millstream on Line continues to make errors in the second policy holder's date of birth, however, and this is worrying. That said I have purchased both insurance policies - that of c2go and that of Millstream and am sure that, in the hopefully unlikely event of a claim, they will respond professionally. But I do wish that they would, like other companies, amalgamate both insurances into one single process.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Covered2Go Travel Insurance
Good afternoon Mr O'Kane,
Thank you for taking the time to leave your feedback for Covered2Go on Trustpilot.
We are very sorry to learn of the difficulties you and your wife experienced during the process of obtaining your insurance. We appreciate that having a separate medical declaration process may add inconvenience to the journey, particularly when you have also experienced difficulties completing the medical screening online via Millstream’s platform.
We are also sorry to hear about the time you spent waiting to speak with our team. We always aim to provide a helpful and efficient service, and we appreciate your patience during particularly busy periods.
Your comments regarding the medical screening website, including the difficulty you experienced entering your wife’s correct age, are particularly helpful and will allow us to raise these concerns with the relevant team.
In view of your concerns, we will be raising your complaint with our Medical Screening Team at Millstream for investigation. If you could please email us at enquiries@covered2go.co.uk so that we can record your concerns and obtain the necessary details, we will be happy to assist further and ensure your complaint is forwarded to the appropriate team.
Thank you again for bringing these issues to our attention. We value your feedback and are sorry that your experience did not meet the standard we would want for our customers.
We wish you safe and enjoyable travels.
Best wishes,
Gracie
Straight forward to complete and quick…
Straight forward to complete and quick to get a quote. One of the only companies that I have come across that covers business + manual work cover.
15. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Allan,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of obtaining a quotation and purchasing to be quick and straighforward.
We are also glad that you are please with our Business Travel (Manual Work) coverage.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reasonable rates
Reasonable rates. Very good communication from receiving renewal quote to payment. I prefer to speak to somebody so did not use the online service
15. September 2026
Antwort von Covered2Go Travel Insurance
Good morning Ms Richardson,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our rates to be reasonable and that you found our Customer Service Advisors have very good communication when assisting you with your renewal quotation and payment.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Gracie
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