Cosmo (formerly ClassUp) Bewertungen 130

TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My kids are enrolled in 3 classes, and all of their teachers are wonderful. They are very attentive to what the kids are doing and keep them engaged. Their sessions have proven to be very productive... Mehr ansehen

Bewertet mit 5 von 5 Sternen

ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in mat... Mehr ansehen

Bewertet mit 5 von 5 Sternen

As an adult ESL learner, I have been using the Cosmo App for about a year now and have completed nearly 40 classes. I am extremely satisfied with my progress and the high quality of instruction. The... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Cosmo has helped my child a lot, and has improved her school grades. She is learning how to write her own stories and how to comprehend stories.

Unternehmensdetails

  1. Bildungseinrichtung

Vom Unternehmen geschrieben

Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

130 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Horrible customer service

An introductory rep. impressively follows up with you to get you signed up. Once you're paid, they assign another rep to work with and my experience has been horrible, and with the company. No one to ever returns your call and still charged me for sessions and they can't find the tutor to fulfill the classes and they are nowhere to be contacted.

25. Februar 2024
Bewertung ohne vorherige Einladung
Cosmo (formerly ClassUp)-Logo

Antwort von Cosmo (formerly ClassUp)

Hi there! Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you've experienced with our service. Your feedback is invaluable to us as we strive to improve our customer experience.
I assure you that we take complaints like yours very seriously, and I am personally looking into the issues you've raised. It is unacceptable that you have not received the level of service you deserve after signing up with us.
I will investigate the situation with the assigned representative and ensure that your concerns are addressed promptly. Additionally, I will personally oversee the search for a suitable tutor to fulfill your classes and ensure that you receive the sessions you've paid for. To ensure we can follow up with you for the updates of you case, would you mind providing your contact information? Thank you----- ClassUp Learning Partner Team

Bewertet mit 1 von 5 Sternen

I have been trying to get a hold of…

I have been trying to get a hold of someone for over a week. No one answers phone

30. Januar 2024
Cosmo (formerly ClassUp)-Logo

Antwort von Cosmo (formerly ClassUp)

Hi there! We are so sorry about your experience. It looks you and your Learning Partner missed each other's calls. We tried calling you back every time. For example, we had called you on Feb 5th and 6th. Please note that your Learning Partner's hours are typically Mondays to Fridays, 9am-6pm PST. You can also email us at learningpartners@classup.com.

Bewertet mit 1 von 5 Sternen

I pay for two classes a week but they…

I pay for two classes a week but they don’t complete my daughter class and they want to collect another money from her daddy account, and disconnect us from the class very wicked act, I will not recommend anybody to class up,

7. Januar 2024
Cosmo (formerly ClassUp)-Logo

Antwort von Cosmo (formerly ClassUp)

Hi there! We are so sorry about your experience. You enrolled in a 48-week subscription, for which payment is charged every 4 weeks. You can schedule classes in the app with your remaining credits. We'd love to help clear up any misunderstandings!

Bewertet mit 5 von 5 Sternen

Great Tutor

Chealse is a great tutor. She is truly involved in my learning progress and prepares in advance for the session to personalize the training according to my needs.

16. Januar 2024
Bewertet mit 5 von 5 Sternen

ClassUp… I can’t thank you enough

ClassUp has been a game-changer for my kiddos. Ever since COVID, my son had been struggling with school. Well, now he’s at an A after 3 months of tutoring! The teachers are super smart with loads of experience. I like the weekly classes because they can be used for multiple subjects. We chose 2X a week for my son and saw soooo much progress (one for Math and another for English). Plus, they personally tailored the lessons to fit my kids’ learning styles!! I just purchased another plan for my daughter last month as well. She has some learning blocks because of her AHDH and dysgraphia and they were able to find a teacher certified to help with BOTH! Omg and scheduling is super flexible. We can squeeze in classes whenever we find a moment in our crazy schedule. Major props to ClassUp for making education a breeze for busy moms like me. And a BIGGGG thank you to my learning partner for helping me so much!! #MomApproved

29. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

ClassUp Awesome!!!

All I want to say is that the education service that ClassUp provides is very professional. From the educational consultant, to the teacher, the learning partner and all the fancy functions in the ClassUp App, I love them all!

10. Januar 2024
Bewertet mit 1 von 5 Sternen

Tutor just never showed up

Tutor just never showed up. I always got charged. Still waiting for a refund. Don't waste your time or money

18. Januar 2024
Cosmo (formerly ClassUp)-Logo

Antwort von Cosmo (formerly ClassUp)

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Our records show that you did not show up to any of your scheduled classes and we had tried calling you multiple times. Your Learning Partner will reach out to you again.

Bewertet mit 5 von 5 Sternen

From Math Struggles to A+ Student: How ClassUp Transformed My Son's Learning Journey!

I came across ClassUp on Facebook and signed up for a free trial class. The team reached out to me pretty quickly to get a full picture of my 10-year-old son Leo's learning needs and hooked us up with a math teacher. During the trial, Leo was all ears for a solid 50 minutes, which blew me away. After the class, he told me he really dug the way the class was taught and the teacher's cool and funny style. Ever since, Leo's been taking two classes a week on ClassUp. Man, he's actually fallen for math and his math skills are finally getting better! I've got to give props to ClassUp – they've really turned things around for my kid Leo. And, just to add, their prices are super reasonable.

6. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very poor customer service

Very poor customer service. It is about the money and charging cards for classes a child was not present.

9. Januar 2024
Bewertung ohne vorherige Einladung
Cosmo (formerly ClassUp)-Logo

Antwort von Cosmo (formerly ClassUp)

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Could you please send an email to support@classup.com so we can reach out to you?

Bewertet mit 5 von 5 Sternen

Fun & Interesting

My son enjoys every class with Sophia. She make it fun and interesting. She encourages my son to participate and now his school writing improves even how he tell and construct stories.

7. Dezember 2023
Bewertet mit 1 von 5 Sternen

Classup is a mess

Classup is a mess. They are just after your money. We didn't have a good experience with classup. I wish all they tell you during enrollment was true.

20. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great teacher

Great teacher, Ms.kaley, very professional, my daughter loves her, her grades in school go up. I am very great full to find class up and Ms. Kaley.

3. Dezember 2023

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr