ORDER #4020 - Very disappointed service
I ordered a golf putter from Compendium Golf and paid extra for 48-hour delivery. After 24 hours, I contacted them because I had received no dispatch email. I was told the courier had never collected the item and that they had placed another order so I would receive it within 24 hours.
That did not happen.
A week later, I still had no putter and was then told to contact Parcelforce myself. I did this, and thankfully the putter arrived two days later — nine days after ordering, despite paying extra for 48-hour delivery.
I was also told on several occasions that my delivery charge would be refunded. Unfortunately, despite being told this repeatedly, I have still received no refund.
To make matters worse, the grip on the brand-new putter was not fitted correctly and was not inline, so I have had to pay to have it re-gripped.
I was initially reluctant to leave a review, but after being repeatedly told that I would receive a refund and then not receiving it, I feel I have to share my experience. I was even given a WhatsApp number and told to contact them directly regarding an additional discount because they blamed Parcelforce for the delivery problems.
Overall, this has been a very disappointing experience. The delivery was significantly later than promised, I had to chase the courier myself, the product required additional work, and the promised refund has still not materialised.
I would not shop with Compendium Golf again and cannot recommend them based on my experience.
