Compass Contracting Bewertungen 543

TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Always very helpful and transparent with how payment works and what you'll get at the end of the pay period. I have no reservations recommending them.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

They’re very easy to get hold of over the phone and responsive by email. There were a number of technical issues to overcome because of my situation but we worked through them and the team managed thi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had Junior call me to talk me through my contract. I have worked in the HR and contracting field for over 10 years and can honestly say, this was most clear, professional and informative session I h... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lohnbuchhaltungsdienst
  2. Wirtschaftsprüfungsunternehmen

Vom Unternehmen geschrieben

Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

543 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

From my first experience with compass

From my first experience with compass, absolutely brilliant. Very helpful and professional.

Junior specifically was brilliant!

8. Januar 2025
Compass Contracting-Logo

Antwort von Compass Contracting

Thank you for your feedback. It means a lot to us!

Bewertet mit 5 von 5 Sternen

Excellent customer service

Have had a great experience working with this company. My customer care executive Michala was especially brilliant and the customer service I received throughout the year was excellent - professional, polite, helpful and efficient. Many thanks indeed!

6. Januar 2025
Compass Contracting-Logo

Antwort von Compass Contracting

Thank you, Crystal. We're thrilled to hear this in the team.

Bewertet mit 5 von 5 Sternen

Great communication

Clear and effective communication. My questions are answered in good time and they are very professional. I will definitely recommend them!

23. Dezember 2024
Compass Contracting-Logo

Antwort von Compass Contracting

Hi Akua. Thank you for this feedback, we appreciate you taking the time to let us know how we're doing.

Bewertet mit 5 von 5 Sternen

Delay in payments

Delay in payments and sending documentation for the last 3 weeks, will no recomend that company.
Hard to contact them by email, all the ones are nonreply emails, and the other ones not answering.

Edit: at the end they contacted me and they partially solved the problem making the payment a bit early, the problem is not really from Compass, it’s the platform Worldfirst.

20. Dezember 2024
Bewertung ohne vorherige Einladung
Compass Contracting-Logo

Antwort von Compass Contracting

Hi Roberto. We're sorry to hear your payments have taken longer than you were expecting. Compass initiates all payments at the same time, but exactly when funds get credited to your account will depend entirely on your bank and their own internal timings. Standard guidance on timings for international banking is 3-5 working days.

You can contact Compass's dedicated customer care team on 03333 660028 or via info@compasscontracting.co.uk.

I hope this helps in your understanding of things. Please feel free to reach out to us for further assistance.

Bewertet mit 5 von 5 Sternen

Great communication

Compass employees have great communication. Whenever I have a query they get back to me almost immediately. Really happy with the service

16. Dezember 2024
Bewertung ohne vorherige Einladung
Compass Contracting-Logo

Antwort von Compass Contracting

Hi Elaine, thanks very much for your review and rating!

Bewertet mit 1 von 5 Sternen

Late payments

Payments for contractors are not being made on time.
This is a second week in a row when funds are not being credited into account on Friday. Instead of that they are paying on following Monday when payslip clearly states that the payment should be made on Friday.
P.S. Besides what was said above some contractors are paid on time and some not. That tells me that they are not accurate with their payroll operations.
I would recommend avoiding this Umbrella company if you just are about to join them.

13. Dezember 2024
Bewertung ohne vorherige Einladung
Compass Contracting-Logo

Antwort von Compass Contracting

Thank you for your feedback. The reason for varied pay comes down to an individual's bank account. All payments are processed at the same time by Compass, but the time funds get credited to accounts depends entirely on the bank account of each person.

Please feel free to reach out to us for proof of payment which will provide confirmation of when funds were released on Friday. All umbrella companies experience the same timings when processing international payments, and Compass states up-front that funds can take up to 5 working days to clear, as is the industry standard when using a forex platform.

I hope this helps with your understanding of things. Our dedicated customer care team is on hand to assist with your queries Mon-Fri 9:00-17:30, so please get back in touch if there's anything else we can assist with.

Bewertet mit 5 von 5 Sternen

First Class communication

I've been using Compass for 18 months. Their communication is first class. Very helpful and knowledgeable.

5. Dezember 2024
Compass Contracting-Logo

Antwort von Compass Contracting

Hi AP. Thanks very much for your review. Feedback like this means a lot to us!

Bewertet mit 5 von 5 Sternen

Payslip hours query

Sorted out my query about a payslip hours missing in record time even though I was annoying a bit and called near to closing hours Excellent service

22. November 2024
Compass Contracting-Logo

Antwort von Compass Contracting

Hi Attila. Thank you for your review, we appreciate you taking the time to let us know how we're doing.

Bewertet mit 5 von 5 Sternen

Query resolution

Olivia as usual dealt with my issue promptly, efficiently and professionally. If there are any issues I know that she will always get back to me as soon as possible with a response . She has always dealt with any queries with politeness and humour . So a big thankyou

22. November 2024
Compass Contracting-Logo

Antwort von Compass Contracting

Hi Debbie. Thanks for your review, this is brilliant to hear. We work hard to deliver excellent customer service, so this feedback means a lot to us.

Bewertet mit 5 von 5 Sternen

I never had any problems at all during…

I never had any problems at all during 6 months with Compass. Even when I submitted my timesheet slightly later than normal m, all efforts were made to make my weekly payment on time

15. November 2024
Compass Contracting-Logo

Antwort von Compass Contracting

Hi Fiona. Thanks very much for taking the time to leave your review. We appreciate it a great deal and we're glad to hear that you have had a smooth experience with us.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr