More then a week as past after my order…
More then a week as past after my order was confirmed and payed and I still don’t know if the suitcase and back pad were shipped. They are saying it was shipped but they can’t find the tracking number… it’s strange and I’m worried about the reliability of this company.
Antwort von Combag
Hi,
Thank you for taking the time to share this, and we’re truly sorry for the frustration this caused.
You’re absolutely right to expect clear communication and a tracking number after your order has been shipped.
Unfortunately, we missed your review earlier, and that’s on us our apologies for that as well.
In some cases, a shipment can leave our warehouse while the tracking information is still being processed or temporarily unavailable, but we completely understand how worrying that feels from your side. That’s not the experience we want you to have with Combag.
We would really like to personally look into your order and make this right for you, whether that means providing the correct tracking details or finding a suitable solution if something went wrong.
Please contact us at hello@combag.eu or reply to your original email with your order number, and we’ll prioritize this immediately.
Thank you for your patience, and we hope we can restore your confidence in our brand.
Team Combag
