ColourTreeBewertungen 

I purchased a triangular custom sail and 3 stainless steel poles. Two poles have 2 sections and one pole has 3 sections. The bottom section of the 3 section pole bent. I replaced it with an extra section I had. It bent again this year. The poles are properly lagged into my concrete patio. They are not loose. Each joint in the sections were tightened with a pipe wrench. Last year I tightened the sail and it kept bending the pole. This year I left is snug but not tight. Same thing the pole is bent.
I have left a phone message and used the online contact twice just asking for advice on how to remedy. Not looking for money or free stuff. Still being ghosted. No call no emails in junk or anywhere.
My option at this point is to can the $2500 I spent and try to find another way to shade part of my pool deck.
I think their sails are OK but I don’t recommend the stainless steel poles. From a customer support perspective, I recommend you steer clear of the company.

Steve B., PE

My husband told me that we needed to get some kind of installation hardware for the sun shade that we ordered from this company. I went ahead and ordered the "Rectangle / Square Sun Shade Sail Winch Installation Complete Hardware Kit × 1" kit on Friday May 23. When my husband returned home he told me this item was not going to work. I immediately tried calling this same day, May 23, but got a message that the company was now closed and would not reopen until the following Monday which would be a major holiday. This same May 23 day I immediately emailed the company and also left phone messages to please cancel the order.
Meanwhile they sent the item out on Sunday May 25, a day they were supposed to be closed. Then Monday was a holiday and the item was dropped off on Tuesday. I emailed the company. I explained the details of requesting a cancellation 2 days prior to the shipment date and asked for a return shipping label. They stated that I had to return the product at my expense. I was told I should have refused the order, which I couldn't do because we had to leave out of town.
I don't think this is fair to me.

I am having extreme trouble getting a hold of customer service to get support

I contacted ColourTree as I needed a custom-sized Sun Shade Sail within a week before my daughter‘s graduation party. ColourTree manufactured and shipped our unique, triangular~sized Sail within six days. This company is very responsive in the needs of the customer and the quality of their product is exceptional. Thank You so much for coming through for us!

The third time ordering and each one was as needed. Durable, Stand up to weather but not human mistakes.

hard to tell at this time. Havent recieved my purchase yet. Fed-Ex isnt a very speed freight hauler.

Exemplary customer service.
Very professional.

Started a refund due to receiving a product that was damaged unstitching in one corner. But on 3/25/2025 they sent a email stating it was under review still nothing.. I did send photos .. I shipped back the items which cost me $37.12 they said I would receive a refund once they received the damaged item they sent me. But they will not reimburse the shipping cost.. I will never order from them again beware if product is damaged u pay for shipping

Placing the order was easy and it was nice having multiple sizes to choose. The only complaint would be that nowhere on the order did it say that a signature would be required for delivery. This is something that customer definitely needs to be aware of.

Simple. Easy. Fast. Great products.
I have no complaints.

Excellent product. I have bought a few times. It gives us privacy on our chain link fence.

Prefer not using Amazon, so contacted ColourTree directly. Easy to purchase, free shipping and quick delivery. I am very happy with the shade sail.

Easy purchase and a great product. The 20 X 24 shade is perfect for our needs.

I bought this as a gift for Christmas for my parents. Once they were able to confirm measurements this one is too big. I asked for help to return and get the size they need, I was told it has been past 30 days for returns. I am not wanting my money back, I just want the right size. They are now ignoring my emails.

Great service

Great product and great company to deal with…love the extra strong corners with cables in the seams their large sail I bought has…..have recommended them to others.

When I was able to contact the customer service department, all went well. My product was replaced without issue, and promptly.

Great customer service. Prompt responses and very knowledgeable about assisting me in finding me the perfect sizing and accessories! Highly recommend

Their Customer service is outstanding, standing behind your warranty with great Communication!

Quick delivery,product exactly as described.