Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It was a nice and awesome experience interacting with Cristine concerning my pension contributions that has been held down for too long. I was so happy she took her time to explain the reasons why t... Mehr ansehen
Unternehmen hat geantwortet
I enrolled my employees with Collegia when using their free payroll software. Having valuable support from Collegia while being new to payroll in the UK was a blessing. I mainly dealt with Riccardo wh... Mehr ansehen
Unternehmen hat geantwortet
Hello, over a year ago Colegia helped me transfer money from another private pension company to them. I received complete support, guidance, and information—most importantly, they were there to help m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Collegia Pension is the AI-enabled digital Automatic Enrolment pension. Better for individuals, better for employers, better for business advisors. Talk to us in 100+ languages 24/7.
Kontaktinformationen
Buxton Court 3 West Way, OX2 0JB, Oxford, Vereinigtes Königreich
- 01865 416076
- hello@collegia.co.uk
- collegia.co.uk
4.6
Hervorragend
151 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dealing with Collegia has been a pleasure!
Dealing with Collegia has been a pleasure!
I'm not very clued up on the pension side of things but they helped me through step by step.
I cant recommend them enough! *****
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hello, thank you so much for your kind words!
It was a pleasure to support you through each step of the process, and we are always here to help should you need any further assistance in the future.
Kind regards,
Collegia Pension Team
Excellent service with quick responses…
Excellent service with quick responses to my emails for help
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Kay,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Collegia!
I have been working with Collegia for over a year now, they have always been very helpful always quick with replies when I need help and always willing to go above and beyond to ensure my job is less stressful!
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Leah,
Thank you for your kind words. We're glad to have been able to support you and make your work easier. We always strive to go the extra mile for our clients!
Best regards,
Collegia Pension Team
I Have had a stressful time trying to…
I Have had a stressful time trying to sort some pension things out and the person who helped on the digital chat was so very helpful, helped me through the stages of setting things up. cant say thank you enough
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Fiona,
Thank you very much for your kind review. We are pleased to have been able to assist you!
Best regards,
Collegia Pension Team
Super quick response to queries & helpful
Super quick response to query, hand holding any initial difficulties. Thank you Collegia!
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Ben,
Thank you so much for your kind review. We are happy to assist you!
Best regards,
Collegia Pension Team
Their service is really good
Their service is really good. They response to your queries in a timely professional manner!
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Judy,
Thank you for your review. Providing timely and professional support is a priority for us.
Kind regards,
Collegia Pension Team
My query dealing person was Mr Riccardo…
My query dealing person was Mr Riccardo and he solved my opt out problem. He is very nice and responsive. Thanks
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Muhammad,
Thank you so much for your review.
We are happy to hear that Ric was very helpful.
Kind regards,
Collegia Pension team
very very helpful thankyou
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Chris,
thank you so much for your review.
If you think we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Pension Team
I love the Collegia app
I love the Collegia app, and the customer support has been always very helpful and answered all my queries promptly
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Michele,
thank you for your review.
We are glad to hear that you like the app and that the customer support has been helpful.
Kind regards,
Collegia Pension Team
The level of service is fantastic
The level of service is fantastic - and the app is quick and easy to use! Thank you
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Anne-Marie,
thank you so much for your kind review!
We are happy that you found our level of service fantastic.
Kind regards,
Collegia Pensions team
Excellent help
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Sarah,
thank you for your kind review!
Best regards,
Collegia Pension team
Security vulnerability
Be careful.
There's a security vulnerability where your HMRC password is transmitted in raw format and is visible as free text.
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Manos,
thank you for your valuable feedback and for raising your concerns regarding security. We truly appreciate your input and want to assure you that safeguarding our users' data is our top priority.
First of all, we believe this comment is not about Collegia Pension but about Collegia FreePayroll.
Furthermore, in relation to the specific issue you raised regarding the XML file attachment, we completely understand your concern. While we strictly follow HMRC’s guidelines for real-time information submissions (as outlined on page 13 of the HMRC FPS guidance), which require the password to be in clear text format within the FPS, we recognise the need to ensure that no sensitive information is unnecessarily exposed.
To enhance security, instead of sending XML files via email, clients will have the option to download them securely through their employer account if they wish to do so.
Thank you again for your cooperation and feedback. We look forward to your continued use of Collegia FreePayroll.
If you think there are other ways in which we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Team
Outstanding service from a very…
Outstanding service from a very professional team.
Wealth of knowledge & support.
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Caitlin,
thank you for your kind review!
We are very happy that you found the service outstanding, if you think there are ways in which we can improve our products or services please do not hesitate to get in touch with us at hello@collegia.co.uk
Best regards,
Collegia Pension Team
I really like the Collegia app
I really like the Collegia app, i find them very professional, they are always ready to help, i am impressed to be honest keep it up
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Lidia,
thank you so much for your kind review!
Regards,
Collegia Pension Team
Excellent company
Always a concern when a lesser known pension company is selected by your employer but Collegia have not disappointed. A great app with easy access and plenty of information, a customer service team who always provide quick response and a willingness to help, do things properly and efficiently which I have never experienced in a pension company. With collegia I feel my money is actually safe and when I come to be able to draw on it, it will be an easy process rather than a circus act that other pension companies make it.
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Martin,
thank you so much for your full review, we genuinely appreciate it.
Everything you said makes us so proud to be honest! And this is one of the reasons more companies choose us for their workplace pension provision.
If you think there are ways in which we can improve our products and services, please do not hesitate to get in touch with us at hello@collegia.co.uk
Thank you for choosing us as your trusted pension partner!
Kind regards,
Collegia Team
I love the app
I love the app and the support has been amazing so far
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Lorenzo,
thank you for your kind review!
If you think there are ways in which we can improve the app, please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
The Collegia app is great
The Collegia app is great, and the customer service is even better!
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Federico,
thank you for your review, if you think there are ways in which we can improve our products and services please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
Getting my LTD set up for providing a…
Getting my LTD set up for providing a pension to my employees was daunting but Collegia and their staff have made it a much less daunting process. From helpful advice to spending 20 minutes on a video call going through all the tiniest details. they really went above and beyond.
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Jamie,
thank you for your kind review.
If you think there are ways in which you believe we can improve even more our products and services, please do not hesitate to get in touch at hello@collegia.co.uk
Kind regards,
Collegia Team
The website isn't easy to use
The website isn't easy to use, and if you want to opt out of the pension scheme, it is made extremely hard as the UI is unclear, the font is small. There's too many steps to opt out, it isn't made easy.
On the online chat I used, Riccardo was helpful as he helped show me what I needed to click on in order to opt out. Without him I would of never found it.
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Hi Tamara,
Thank you for taking the time to leave us a review and share your experience.
We’re sorry to hear that your interaction with us wasn’t as smooth as you expected.
To clarify, the opt-out process includes mandatory warnings and confirmations as required by The Pensions Regulator. These standards apply to all UK workplace pension providers and are not specific to us.
That said, we truly appreciate your feedback regarding the user interface. We’re committed to improving our products and services and will be conducting a thorough review of the opt-out process to ensure it’s more intuitive for all members.
If you could reach out to us at hello@collegia.co.uk with any additional details on the issues you faced, it would be incredibly helpful in guiding our improvements.
Thank you once again for your input. We’re always here to assist you in any way we can.
Kind regards,
The Collegia Team
Reliable and supportive
Reliable and supportive. Recommended
27. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Collegia Pension
Dear Farzan,
thank you so much for your kind review!
We are glad that you found our service reliable and supportive.
Best regards,
Collegia Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.