Clumsy Goat Coffee Bewertungen 282

Unfortunately the hot chocolate contents spilled out during delivery. Customer service was excellent and prompt in resolving the problem. Replacement sent via 24hour delivery. Thank you.

Speedy delivery,really pleased with the grinder
Would highly recommend

Really, an amazing company!
The delivery was even quicker than originally expected.
There was a slight problem not related to this company, however, which the Clumsy Goat management solved exceptionally quickly and well.
Definitely will use in the future!

Ordered a new Fellow Ode gen 2 coffee grinder, good price and super quick delivery.

Certainly the best flavour decaf I've found. Ordered a 1kg bag and was delivered quickly. Will certainly order more. Also tried the Italian roast and that was really good too

No issues at all. Item received promptly.

So simple to order, arrived on time. Packaging could be better. Arrived torn but item undamaged. Good range and variety of products at good prices. Will use again.

Excellent Value, brilliant service, going that extra bit to make sure you’re happy with your purchase.
Highly recommended, if you’re reading this wondering if you should buy from clumsy goat, do not hesitate, one of the best customer service I’ve ever had.

Great choice and friendly service. Order arrived on time. I'd happily recommend and I'll be back again.

Best price by far on coffee machine, fast delivery, great comms. First class service in a world where it seems to be getting rare. Well done, and thanks!

Fast, friendly and a great product

A very helpful, very pleasant company to work with. They have a very personalised approach. I would highly recommend.

Easy to order, quick delivery too.

I ordered a coffee grinder from Clumsy Goat. The device was dispatched promptly and was followed up with an email to check that I had no complaints. Indeed I had none.

Great service and price yet again, highly recommended, my go to coffee bean and equipment supplier

I ordered a Sage Dual Boiler and Smart Grinder Pro from Clumsy Goat as the package was such good value. They arrived quickly and after a brief period acquainting myself with the machines, I was producing great espresso in my own kitchen. Excellent prices and service from Clumsy Goat.

We bought a coffee machine and grinder for around £1,900. We very quickly received a notification that everything had been dispatched.

A few days later just the grinder arrived, after a communication with customer service they said I should book my delivery through a different company as it's standard procedure.

This standard procedure had been not communicated to us. But we thought mistakes happen and it's not a big deal, and booked the delivery.

Finally, when our coffee machine arrived we started to set up, only to find out the grinder had a loose part inside. We sent a video of this to customer service.

In a nutshell, we received an item that was faulty, Clumsy Goat won't replace it until a professional from the supplier checks the grinder and repairs it.

The supplier claims that if the item has "had coffee put through it" it can't be replaced, only repaired as it's not new anymore. However, the grinder has had coffee put through it and tested at the factory before shipping, it has a label that says so and when unboxing the machine, coffee came out of it, so clearly it has been used and not by us. It even had finger prints on it. Now we are wondering if this item is even new.

We have just been talking to very nice people, who don't seem to understand the issue and have no power to stand up for us. We don't want a repaired item when we have paid full price for a new one, we don't want to deal with the supplier, we want to Clumsy Goat to give us assurance of our rights, as we bought from you and reported this as soon as we could.

Our consumer right to return goods for a full refund or replacement within 14 days is being ignored. We are now in the position of having to send the grinder back to the supplier to be tested (for what?!). We don't have confirmation that we will receive a replacement. So we have to send our grinder to a supplier while Clumsy Goat has our money and we have no guarantee of replacement, no clarity, no money back, and no way of grinding coffee to use our machine.

So pleased with my order! Express delivery, great items and super helpful customer service! Def 5 stars and I will order again!

I received my order promptly with no fuss or hold ups.
The machine was very well packaged so no damage.
Would recommend this company very highly.