Giacom Bewertungen 

I must admit I am blown away by Giacom I called them up and they helped me sign up and went through everything with me and any time i needed help i could contact them via email and i would get a fast reply, if i needed a bit more help they would call me direct and talk me through anything if i could give them 10 stars i would as there great

A***** Service

Getting too big and going downhill - beware!!
Support is slow although they do resolve most issues in the end.

Their re-sell of Acronis backup is not fit for purpose. Average download speed to restore files is 87.4KB/sec (over 3 different sites and accounts, one of which was a 100mb leased line)

My email to account manager:
"I’ve complained about this before but it looks like they’ve done nothing about it.... ...Please let me know if this will be sorted out or not?"

Reply from account manager:
"I cant answer the question as it if the speed issue will be sorted or not"

My reply:
"So if I had a client who needed a full restore of data urgently and the download was looking to take 10 days, what would you advise?"

Reply from Manager:
"I am sorry but you will need to speak to Tech Support on 01482943030."

I emailed the account manager because tech support couldn't help me.

So I assume from that, his attitude is take it or leave it, he couldn't care less, and it took him 2 days to reply to the email about an urgent situation.

Data backup is far too important to take a chance with, and this service will lose you clients and probably your clients will be losing their clients if they need data restored.

Great company, great support and particular credit to my account manager Anthony Taylor

Great sales and support service, couldnt recommend enough.

Been selling Giacom Services for 2 - 3 years now, when we first came on board they where spot on. Now a days it seems to take for ever to get a response out of there tech support.

They need to put a few bits in place, i have just need to move all of a companies email boxes from one exchange 2013 to exchange 2016.

Also when a company re brands i need to download all the email boxes to move them to the new domain (when your dealing with big email boxes it becomes a pain)

I hope they add this stuff in apart from that they are OK, i get stuff done by ringing my account manager and getting him to kick support to get me an answer

We have been a reseller with Giacom for several years now and they are an excellent partner. Their support is fantastic and they are continuously developing and improving their products. We recently migrated a client from Hosted Exchange 2010 to 2016 on the Giacom platform and it was an incredibly easy and painless process. I can't recommend them highly enough.

Recently joined Giacom and wanted to offer my clients MS Azure, I tried to enable this via my giacom portal but it failed so I logged a call with their support (BackID: 108491). The support call has been opened for nearly a month, passed back and forth from one team to another. I have been constantly chasing for a resolution. No one from Giacom has failed to take ownership of the call so I am currently reviewing my options and looking for an alternative cloud solutions provider.

Guys, I'm sorry to say that but the experience went down the drain since the last update. It used to work with not a single issue, but since the recent change to Exchange 2016 and the new "cloud market", everything is upside down. Sadly, as it is often with some modern SasS, they devolve rather than evolve. And break what was not broken.
Simplest email exchange account constantly running into issues: MX records "invalid" despite the correct inputs, security alerts on the certificates, webmail unresponsive, the ticketing system is not working and the CS knows less than you do.
On my end: heavy escalations from the client and my helpless gaze on a dreadful "Trying to connect" at Client's Outlook while waiting endless hours for Giacom to respond...
Save yourself a hassle and go straight to the source - MS Exchange. It just works, yet pretty much the same "margin potentials" as with this broken middleman - Giacom.

UPDATE 06-Dec
----------
Re: GIACOM response
My client's email was down from approx. 18:00 to 10:00 the next day - 16h outage, incl. broken Webmail/OWA even till now. This is potentially a business murdering venture. Meanwhile, my own company and my other clients that are directly on MS Exchange 2016 - no problems.
I got the below reply from GIACOM hours before any acknowledgement came through for my escalation ticket submitted day earlier...
- You guys are in desperate need of sorting out your priorities.

Great experience from start to finish with excellent communication, friendly staff and one of the best billing systems I've seen - cannot say a bad word about these guys!

Switched to Giacom from Rackspace Cloud and could not be happier. Their customer support has so far been outstanding, their user interface is intuitive and mobile friendly and I couldn't believe how easy it is to set up new clients.

A brilliant company to deal with. On-line experience is excellent, easy to use, plenty of tutorials to follow and the support team are the best I've dealt with for a long time. Thoroughly recommended.

Brilliant service, tech support when needed respond almost instantly. Got over 40 mailboxes with them and it's working perfectly.

Great platform, simple billing, access to great products with provisioning as easy as 123.

Easy to contact, easy to setup as reseller.
good trade rates.
Good Support.
Does what it says on the tin which is all you can ask for!!!

We switched to Message Stream last year and migrated our clients over to hosted exchange which was a pretty painless task.

We have since added e-mail security on multiple mailboxes which really has helped reduce spam levels down to almost none.

I would recommend Message Stream to any managed services provider in the UK who is looking for a stress free competitive supplier to resell services to their clients.

We are a small web design agency who provide Office 365 to our clients - at the moment we only have a handful of clients using Office 365 and MessageStream had no issues with letting us use their service - as there's no minimum numbers or cost.
Their service is easy to use and incredibly quick to set-up. Within 10 minutes we were up and running, and able to purchase Office 365 licences.
No hidden charges, and you only get billed for what you use.
Great communication via e-mail and over the phone as well.

The prices and the ease of use have been a great asset to my business and have given me the option of offering more services to my clients at a very competitive price.

Kate has been very helpful to me, amazing service and knowledge I would be stuck without Kate's help. Thanks :)