Excellent Service. We needed to add a product to our Mobile offering fairly urgently and Lloyd went out of his way to liaise with the Commercial Team, have it agreed and then applied to our account. W... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Working with Giacom has been an absolute game-changer. Their service is truly top-tier, backed by an outstanding customer support team that is always responsive, knowledgeable, and ready to help.... Mehr ansehen
Unternehmen hat geantwortet
We’ve been dealing with Giacom for our wholesale mobile services for some time, and we’ve always found the service and support to be excellent. Lloyd, our account manager, is a real asset to th... Mehr ansehen
Unternehmen hat geantwortet
I am a small MSP and maintain 15 small businesses on a monthly retainer plus I resell M365 and various add-ons like backup. I used to love Giacom. Never used their tech support since that's what I do,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Giacom is a channel-only marketplace and software provider, supporting more than 6,000 MSPs, resellers and technology providers across the UK. Through its Cloud Market platform, Giacom gives partners access to cloud, communications, connectivity, mobile, hardware, cybersecurity and business software from leading vendors and carriers. Giacom’s Cloud Market Tools support the full customer journey, including sales, ordering, billing, self-service and system integrations. Alongside its technology portfolio, Giacom provides specialist sales, product and technical support, as well as training, marketing resources and industry expertise to help partners develop their capabilities and grow their businesses. By combining technology, software, enablement and expert support in one place, Giacom helps partners broaden their propositions, simplify their operations and spend more time supporting their customers.
Kontaktinformationen
41 Lothbury, London, EC2R 7HF, Vereinigtes Königreich
- 0333 332 0888
- trustpilot@giacom.com
- cloudmarket.com
4.1
Gut
234 Bewertungen
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Das haben sich andere Leute angesehen
Belittling and hugely disappointing letter
I'm in a similar position having been a customer for years with a monthly spend averaging anywhere between £100 and £150. Out of the blue I received a letter stating that Giacom would start applying a £100/month service fee to my account from November onwards in order to help them better their service. I can't even remember the last time I contacted them with a support query as I handle all of that aspect myself.
The wording of the letter was belittling and hugely disappointing, to say the least. I also feel the letter is misleading when it states 'This charge will help us to continue to deliver a great service to our partners'. The reason? I simply don't believe that any company will pay this fee in order for Giacom to better their service.
Those companies liable for the service fee will move to a rival provider. This will surely end up having an impact on their larger clients who have had the service fee waived anyway?
This is the first time I have ever chosen to leave a poor review for a company, but Giacom needs to be called out on this.
26. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi James,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
You are not getting £100 per month for nothing from me
Yes, I too got that terse letter from the CFO informing me that they would take £100+VAT per month for a so-called 'Service Fee'.
Invented, or what?
This fee hadn't existed in the 8 years that I'd been with them.
Service fee? I hadn't needed to contact them in the last 8 years, so, what service?
They have to provide their systems anyway. So that they can offer their products to us. So that they can mark up and make their usual profits of 20% or more.
I haven't spoken to them in over 8 years. I provide all the technical support to my customers. So, I think that the CFO might as well have said, "Small businesses, we have grown off of the back of you over the years and we no longer need you. Medium sized businesses, if you can't bring us enough revenue, we no longer need your help either".
So, like others here, it's goodbye Giacom. It will cost us time and money to move my customers away from you but even if I have to settle up outstanding M365 contracts, I'll do that before your deadline date. You are not getting £100 per month from me.
25. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Rob,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
Moving to PAX8. CFO is mentally loose
Moving to PAX8.
Been with these people for along time, even with previous businesses, their prices kept hiking but assumed inflation. Until I get a letter in the post asking for £100 / month on top of their subscriptions!!
20. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Charles,
At Giacom we try to be open with our partners and appreciate that the decision we have taken may affect a number of our customers. To maintain that level of openness and transparency, it is right that we explained in the letter we sent out reasons why the fee is going to be implemented.
To reiterate this message, we have implemented the service fee as we aim to ensure we continue providing a great service to our partners, however, there are a number that transact a low level of spend and we would be unable to maintain the level of service we aim for.
We realise that this will be disappointing for some of our partners to hear, we do want all partners to receive the required levels of service and appreciate that our decision may lead some of you to seek your services with another supplier. We have given as early notice of this as possible to ensure you can make the decision that best works for you moving forward before any fees are applied to your account.
If you would like to discuss any of this further please contact me.
jonathan.godber@giacom.com
£100 service charge - head cases
£100 service charge. For what? On top of all of the price increases. Stay away, stay farrrr away. Move to PAX8 like the rest of us
20. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Charlie,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
I too will be cancelling my account…
I too will be cancelling my account with them. £1200 per annum service charge is just pure greed.
16. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Andrew,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
Avoid
I too am very disappointed. We have been with Giacom in excess of 9 years and have had little contact, everything runs very smoothly. We received a letter saying they will charge us an additional £100 per month to stay. I will certainly not be doing this! Discussed it over the phone and they just don't want small customers anymore so the price rise clearly made to encourage us to leave. Avoid.
16. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Jean,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
Very disappointed - beware
Very disappointed. We are a small growing business and started using Giacom to resell software to our customers. A short time into the contract Giacom have written to say they will charge us £100 per month for us to stay as their partner. I will certainly not be doing this - very poor service. Beware.
15. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Aidy,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
Going downhill
Like others I am unhappy about the price increases and introduction of fees.
For Exchange I'm much better off using Microsoft, it's cheaper and the support is better.
14. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Jon,
As advised in the letter we have sent, we aim to provide our partners with a great level of service, however with some partners transacting at low spend levels and this would make it difficult to maintain our expected service levels.
We realise that some of our partners will find this disappointing to hear and may look to find another partner.
We have provided notice of the service fee as early as possible to give you time to make your decision.
If you would like to discuss this with us please call us on 0333 332 0888.
Thank you,
Darran
Shafted their smaller customers
We have been using Giacom for a number of years - reselling email accounts for our client base. Our spend is relatively small, but it's a good number of email accounts every month.
Today we received a letter from them essentially telling us that in a few months time, an additional £100 per month will be added to our account because we don't spend enough. We hardly ever contact them for support so feel that this is their way of really shafting small businesses and customers and goes completely against the values they once offered and stood for.
Whilst I understand that changes have to happen in business, the way they have gone about it, is fairly, well 'screw you' in its appearance. The letter is very matter of fact and their way of saying we don't want you as a customer anymore.
So if you're a small business or agency looking to resell licences - give Giacom a wide birth. They're no longer interested in your business and you'll be fleeced an extra £100 a month for the privilege.
14. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Tom, thanks for taking the time to review. We're collating partner feedback on this and appreciate your input. If you would like to speak with us, please give us a call on 0333 332 0888.
Thank you,
Darran
Emails Down For Almost 2 Weeks For Customers
Starting this on with "Absolutely Shocking" My customers emails went down on the 17th March and now the 29th March and still not working correctly. With no call backs or updates. As a self employed consultant and having these customers for over 15 years Giacom's LACK of URGENCY has cost me these always happy customers. I would take and will take my I.T resources elsewhere.
29. März 2022
Bewertung ohne vorherige Einladung
Fantastic company with excellent products supported by outstanding service
We have been a Giacom reseller for several years and they are a fantastic company to deal with. The suite of products that they offer are excellent and both technical support and customer service are outstanding. They deal with issues swiftly and professionally and are great to deal with.
24. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Phillip,
Thank you for your review, it's awesome to see feedback from our partners and know that we are providing them the great level support and services they expect from us.
Thanks again,
Darran
Been using them for a number of years but...
Been using them for a number of years. In December '21 they increased the prices by over 60%!
I contacted support and this is no error just their new pricing. This is an obscene increase and will see my now having to go to the trouble to move my clients mailboxes elsewhere to a better company.
Avoid!
12. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi James,
Thank you for your review.
Since October 2019 pricing had remained the same for Hosted Exchange however as the costs to provide a secure platform had increased, we were unable to maintain that pricing.
Communication regarding this was sent out via email and letter at the beginning of September to provide an explanation to our customers
I can arrange for your Account Manager to contact you and discuss this further, please do contact me at customerfeedback@giacom.com to arrange this if required.
Kind Regards,
Darran
Awful company, Dire support.
Awful company, if you require direct assistance from Microsoft you will end up playing pass the ticket between teams in Giacom and you are lucky if your ticket gets to Microsoft within 4-5 days. Avoid them and use a more professional cloud provider.
15. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi James,
Thank you for providing a review, I’m sorry that you are unhappy at the service you have received.
Looking at your case I can see that it is taking longer than you expect for this matter to be raised to Microsoft.
Microsoft expect that we; and other CSPs investigate and where applicable attempt resolution before we involve them, this will result in escalation being less than immediate, however should we not investigate, Microsoft will send the request back to us and advise investigation take place.
We had raised the issue to Microsoft and I understand that my colleague has discussed this with you on a call explaining that we have requested escalation within Microsoft for this issue.
I do also understand that within our internal escalation process we hadn’t clearly set expectations and gathered information from you in order to conduct our investigations, I apologise for this and assure you we are working to get a resolution to this issue for you.
If you would like to discuss this further please contact the Technical Support team or call 0333 332 0888 to speak to the Customer Success team
Thank you,
Darran
From Giacom is better than going direct
I love getting my cloud services from Giacom, rather than direct from source. Setting up new services or new customers is really easy, prices are good, often with a smaller commitment required than going direct, and the tech support is amazing.
24. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Paul,
Amazing review , thank you.
This is exactly the level we aim to provide to our customers, it's great to hear back that we are achieving this.
Thanks again,
Darran
We are very happy customers!
We have used Giacom for years and cannot fault their service or their products! Their support, when we have needed it, has been knowledgeable and friendly and they are continually bringing new products to market to help us grow our business.
13. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Todd,
Great review, thank you, we really appreciate it.
It's wonderful to see that we are able to help our customers grow and support where we can.
Thanks again,
Darran
Excellent
To be fair, they do go out of their way to help if any issues arise. In addition to that, there's good features and services making their way into the market. Well done.
13. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Morning Neil,
Thank you for taking the time to provide a review.
Fantastic to know how much of a help we can be and we will continue to be.
Darran
100% Recommended
We are a small MSP and have been with Giacom for a year or more. Their customer support is second to none and we are delighted that this hasn't changed over the period we've been with them. 100% Recommended.
12. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Chris,
Thank you for your review, really pleased to see that we maintain a great level of service for you.
Thanks again,
Darran
Simply Brilliant.
In all the years I have been dealing with Giacom, I have found their service first class. Better than first class in fact but I can’t think of the right superlative!
Their response to Support Tickets is always prompt and complete and reinforces my continued confidence in dealing with them.
12. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Michael,
Thank you for your review.
Great to hear we are providing such a great level of service. Will be feeding this back to all our teams!
Thanks again,
Darran
It is a pleasure to work with Giacom
It is a pleasure to work with Giacom, if it was not for Michael Sugden being as attentive and helpful as I need, this relationship would not have worked!
Great account manager!
12. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi Bruce,
Thank you for your review, it's great to hear we are a pleasure to work with and that Michael is a key part of that relationship.
I'll let him know straightaway of your feedback.
Thanks again,
Darran
Giacom for 365 needs
I've worked with giacom for a few years. Their support is the best on the market for now, no competition, not even close.Sales, not so much, but their techies are fantastic at their job. Ash, Team Lead for the support is excellent at his job as is his team. Above and beyond.
11. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Giacom
Hi John,
Thanks for the feedback, was good to discuss this over the phone last week.
I'll be sure to get this feedback over to the teams.
Thank you,
Darran
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