Click2connect Bewertungen 34

TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Sent this company (DMV COMMUNICATIONS) an email before Xmas about my issues with UK Talk and I have been fully ignored. In short UK Talk decided to extend my phone contract by 2 years with no proof,... Mehr ansehen

Bewertet mit 1 von 5 Sternen

These Guys are absolute rubbish They Outsource their business to Indian based scam call centre based some where in salt lake West Bengal They call elderly people rip them off in the name of so call... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Thanks Tan Ali for your help and support while having difficulty importing my three numbers from my previous provider who was creating problems. I received much better price and service from DMV. Reco... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Cold call scammers operating as “secure talk” (but with payment going to DMV). My elderly mum was conned into paying over £450 for a £90 phone set - ironically to “reduce scam calls”. Money was paid t... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

34 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

DMV dont communicate

DMV dont communicate. one way traffic here and then you get an overseas call centre when there is an issue. they dont return calls when they say but still take the money.

12. Januar 2024
Bewertung ohne vorherige Einladung
Click2connect-Logo

Antwort von Click2connect

Hello, Sorry to hear you can't get through to us. We are not open over the weekend. Our Opening hours are Monday to Friday - 9am to 6pm. Please free to reach out to us during these hours on 0121 369 0121

Bewertet mit 5 von 5 Sternen

I have been a loyal customer of DMV for…

I have been a loyal customer of DMV for an extended period, and I must say their flexibility is outstanding. Setting a payment promise date is hassle-free, especially in case of unexpected circumstances. This has been a great convenience for me.

6. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you Amy

I spoke to a lovely very helpful lady called Amy & she talked me through a new contract & Samsung handset, which I can't wait to receive. Everything was explained so well & Amy was fab. Thank you

25. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

A front for Cold call scammers

Cold call scammers operating as “secure talk” (but with payment going to DMV). My elderly mum was conned into paying over £450 for a £90 phone set - ironically to “reduce scam calls”. Money was paid to DMV comms. Shouted at me when I requested a return and refused. Utter scum

1. Juni 2023
Bewertung ohne vorherige Einladung
Click2connect-Logo

Antwort von Click2connect

We are sorry you feel the need to write a review without reaching out to us, Please email our support email at support@dmvcomms.com and hopefully we can resolve any issues you have experienced if we have provided a service to you. We don't recognise your details that you have put on here.

Bewertet mit 1 von 5 Sternen

Disgraceful

Disgraceful. Still trying to get
To the bottom of it. My mother is elderly and doesn’t know what the call was about, she was told that her handset is no longer in use and they are trying to take £153.90 out of her account for a new handset.

26. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DMV Comms (posing as Secure Talk) - SCAM

DMV Comms (posing as Secure Talk) sold my father in law a £33 telephone for £153.90 over the telephone. My father in law is 87 and suffers from dementia. Their returns policy claims to be a 7 day return policy but in fact they refuse to give a return address or to accept returns without their prior agreement. They have been utterly obstructive and unhelpful on the telephone. I have given them 24 hours to return the funds. After that, the police. Disgraceful and a stain on humanity.

19. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Rest of World contract

I ordered a Rest of World when I was visiting the USA. This was £99 for a month's worth of free calls. No problem with that - but a few months later I travelled to Morocco for 7 days and didn't take a ROW contract - but because THEY sent me a text they say that started another ROW contract for another £99 - which I didn't order or want. I never used my phone. They will not cancel this contract and have taken the money through O2 - even though it was in dispute.
Very under handed and not a nice company.
Beware .....

28. Dezember 2022
Bewertung ohne vorherige Einladung
Click2connect-Logo

Antwort von Click2connect

Hello Mr Laidlaw,

We are sorry that you left us a negative review. I have done my utmost in trying to resolve your query and issue with your ROW pass.

We have informed you previously that the ROW pass which was added to your account was added by your request - and you did this directly through O2 via webchat. This was not done via ourselves.

The ROW pass of £99 replaces the default unless requested to be removed. As you have not had this removed, the 30-day pass renewed automatically whilst you were abroad. Our marketing sms would not have triggered a renewal as this was an inbound SMS for you.

As you are billed by O2 and you have requested and consumed the pass and associated services we are unable to request any credit from O2. Sadly, we are unable to pursue this matter further

Bewertet mit 1 von 5 Sternen

I have had a contract with 02 since…

I have had a contract with 02 since 2005 all has been smooth. In 2019 I buy a phone outright and get a sim only contract with 02 and paying 16 pounds every month. In September 2021 a person from DMV calls me out of the blue pretending to be from o2 saying i can get a better rate then I have. I keep asking is this from o2 - yes it is the person says, I'm confused as I have a sim only shouldn't I just be able to have it until I decide otherwise.

I'm a busy business owner and mother so I don't have time to thing things over more and they say I have to do this. I sign a contract on a then more than 2 year old phone.

Now 1 year later my phone isn't working very well and on it's last legs I contact o2 to see if I can get a new phone. They say oh no you can't you are with DMV and you have to pay a penalty of 175 pounds to get out of it.

It may be legal what DMV did but it certainly isn't moral or ethical. I have for more than year now paid 27 pounds instead of 16 and I told the person that I spoke to I own the phone outright - why would you insist such a person has to enter into a 2 year contract.

Im yet to hear back on this. I expect to be released from this contract and be put back on sim only with o2.

Then I will buy a phone outright and get a sim only contract.

18. Oktober 2022
Bewertung ohne vorherige Einladung
Click2connect-Logo

Antwort von Click2connect

Hello Erika,

We are sorry that you are not happy with the service that you have received. At the time the contract was agreed, you would have been informed of the contract term, your allowances on your new tariff. We inform all our customers that we manage their account moving forward and this is also included in the paperwork.

If you are looking for a new handset, you will be eligible for an early upgrade on the 18th month of your current contract. We will be happy to help you with your needs. Please get in touch on: 0121 366 8888.

Bewertet mit 1 von 5 Sternen

Why have a live chat that says you are…

Why have a live chat that says you are online, when nobody answers?

5. Mai 2022
Bewertung ohne vorherige Einladung
Click2connect-Logo

Antwort von Click2connect

Hello

We are sorry to hear that you were not able to get in touch with a representative via live chat.

Please get in touch on: 0121 366 888 if you would require assistance with your contract and we will be happy to help.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr