Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Got a broadband sorted very quickly. Had some issues with router and was left with no internet for days at the beginning which caused quite a massive bills for personal data but then engineer attended... Mehr ansehen
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Mehr ansehen
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Kontaktinformationen
Northstar, M4 1LN, Manchester, Vereinigtes Königreich
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3.6
Akzeptabel
325 Bewertungen
Hat 56 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Antwort von ClearFibre
Good Morning, thank you for your review. I am unable to locate any tickets for your name but please give us a call on 0330 229 1838 or email Help@ClearFibre.uk we would be more than happy to assist and resolve any service issues you have. Many thanks - Nathan ClearFibre Support.
The whole process was so easy
The whole process was so easy. I telephoned to make my order, the lady was knowledgeable and friendly, I then chose my best time for the technicians to make the installation, They arrived at my chosen time, worked quickly, efficiently and tidily. They answered any questions I asked. Now everything is much better than with my old supplier. Thank you.
27. März 2024
Prompt acknowledgement of problem and…
Prompt acknowledgement of problem and kept informed as problem resolved a few hours later
7. April 2024
Bewertung ohne vorherige Einladung
Initially was disconnecting every 30-45…
Initially was disconnecting every 30-45 minutes but the customer service was great and they had a new router out in 24 hours and has been super fast and reliable ever since - big 👍
21. März 2024
Quick, efficient and effective service!
The installer was friendly and very efficient. Very easy and helpful communication via WhatsApp and the internet as been working perfectly since the installation
20. März 2024
Great product.
Great service with efficient and quick installation. Engineer did a great job and cleaned/hoovered up before he left. Great value for money. Would highly recommend.
19. März 2024
From start to finish it went great
From start to finish it went great. Managed to get an installation date aligning with our move in date, slightly change its time after booking too and the customer service were very responsive throughout. The engineer was friendly and he tried his best to get the line active same day - which he did manage too.
Haven’t had any issues since installation (about a month now). One “downside” is the provided router, don’t like zyxel. it’s not the most reliable so I will just use one of old meshes instead.
15. März 2024
Josh from ClearFiber network came in to…
Josh from ClearFiber network came in to fix one problem and 2 more poped up since this one was reported and he looked at other problems, sorted them out and now we have very happy tenants that expected problems to be fixed next week… Thanks Josh an amazing customer service and fast work! We hope to have you again
21. März 2024
Bewertung ohne vorherige Einladung
Cracking Company
Great internet speeds never once had a problem, I’m a PC gamer and I’ve never had one iota of a problem. Tom Shaw who has dealt with my package is an absolute legend and a credit to the company for his Customer Service Skills. I will be renewing for another year, can’t fault Clearfibre.
20. März 2024
Bewertung ohne vorherige Einladung
Antwort von ClearFibre
Good Morning, thank you for leaving us a review. I am sorry to hear you are having issues with the service. Please give us a call on 0330 229 1838 or email help@clearfibre.uk and we will be more than happy to get this resolved for you. Look forward to speaking soon, Nathan - ClearFibre.uk
Gave the wrong password, had to call support!
In the activation email, they gave log-in details (the SSID and *password* to log in to my wi-fi) after trying several times and it not working, I called support...and they told me the password was actually the "Key" on the back of the router itself that I use as the password!
Such a simple thing that could have been cleared up, but no...
I would have kept Toob if I could have.
11. März 2024
Antwort von ClearFibre
Good Morning, really sorry to hear about the issue when initially connecting up. Hopefully the service is working well and you are not having any issues. Please do not hesitate to contact us should you need any support. Many thanks, Nathan - ClearFibre Support
Really good
So, I was a little skeptic after reading mixed reviews from people who waited ages for their connection to go up but I have to say I am so happy I changed to ClearFibre.
Customer service was really fast to answer enquiries and the whole process was really painless. Will say tho I did have to contact them directly in order to schedule the installation as opposed to getting an update from them, but really nothing major and they sent someone to install it in couple days.
Fastest internet I’ve ever had 👌🏻
14. März 2024
Bewertung ohne vorherige Einladung
No customer service and internet keeps…
No customer service and internet keeps cutting out
6. März 2024
Antwort von ClearFibre
Hi Chris, thank you for taking the time to leave us a review. Sorry to hear you are having issues with the service. Please contact me on help@clearfibre.uk or give me a call on 0330 229 1838 and I will be more than happy to help. Look forward to hearing from you, Nathan - ClearFibre Support
Sadly WiFi is on and off
Sadly WiFi is on and off, dozen times a day /night. Every day. The same issue in a different apartment. No, we don't have many devices connected to WiFi.
4. März 2024
Antwort von ClearFibre
Hi Agnieszka, sorry to hear you are having problems with your connection. This is most definitely something we can solve for you, if you drop us an email to help@clearfibre.uk we will be more than happy to help. Emma - ClearFibre Support
Always had great service with clear…
Always had great service with clear fibre, and Tom was great in helping us set this up and renew our contract! Would definitely recommend
5. März 2024
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