Tee-Jay was very helpful when helping move my credits across. Good customer service. A little bit slow with little updates but efficient overall!
Unternehmen hat geantwortet
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Das sagen Bewerter
Had to use customer support for the first time. Beth was very friendly and quick to reply to my concerns. She refunded the transaction quickly and flagged the issue internally. Great team :)
Unternehmen hat geantwortet
Terms and Conditions are designed to rob you out of your money. Once you add money to your wallet, they will charge you 2 pound of admin fees and weeks to get it refunded, while other applications sim... Mehr ansehen
Unternehmen hat geantwortet
Had a smooth and seamless experience with Sully when a washing machine didn’t work meaning I ended up paying double to use another. They were friendly, understood the issue and asked all the right que... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Circuit is the UK's market leader in managed laundry providing high-quality services.
Kontaktinformationen
Halifax Road, HX6 4AJ, Ripponden, Vereinigtes Königreich
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Gut
1588 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Efficient
Beth solved my problem in a very efficient and professional manner, with prompt responses. Thank a lot!
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Hi Isabella,
Thank you for taking the time to leave a review. It is great to hear that Beth was able to assist you and provide a brilliant customer experience.
Thank you, Isobelle.
Super clean laundry room and kind…
Super clean laundry room and kind staff, thank you to Craig for being so helpful!
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Katy,
Thank you for your great five star feedback. It is brilliant to hear about your positive experience using Circuit laundry and speaking with Craig one of our site performance managers.
Thank you, Isobelle.
Faulty machines but great customer service
The machines are often faulty and broken but every time I have requested a refund, I have spoken with a member of staff named Georgia who has been easy to communicate with and very helpful.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Ciara,
I apologise for any inconvenience you have experienced when using the laundry machines. But I am glad to see that Georgia was able to assist with your query.
Thank you, Isobelle.
Resolved quickly! I had an issue with one of the dryers…
I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved quickly! Very happy with how quick it was resolved
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Jade,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced an issue when trying to pay for a dryer but it is great to see that Ellie was able to resolve this quickly for you.
Thank you, Isobelle.
The dryer was not working reached out…
The dryer was not working reached out to the live chat, Sophia was really helpful, she processed my refund immediately
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Hi,
Thank you for taking the time to write a review and share your thoughts. It is brilliant to see that Sophia was able to help resolve your dryer query quickly for you.
Thank you, Isobelle.
I fell into a issue with the product…
I fell into a issue with the product this company provides and of course asked for help and the staff member Sophia so so helpful and kind and quickly helped me resolve the issue with no issues or fuss just quick easy and helpful
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Lucy,
Thank you for taking the time to leave a review. I am glad to hear that Sophia was able to assist you and I apologise for any inconvenience you experienced while using the laundry.
Thank you, Isobelle.
Great support from Sophia!
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning,
Thank you for your great 5 star feedback for Sophia.
Thank you, Isobelle.
I reported a faculty machine issue
I reported a faculty machine issue. It was handled very professional and my concerns were acknowledged and gave me a full refund.
Thank you Helen so much.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Aneeshya,
Thank you for taking the time to leave a review and share your thoughts. I am happy to see that Helen was able to provide a great customer experience.
Thank you, Isobelle.
Sally at Circuit Go helped me resolve…with a faulty machine and refund issue
Sally at Circuit Go helped me resolve my issue in under 5 minutes. I have never experienced such quick responses. I am grateful to her for her help.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Jasleen,
Thank you for taking the time to leave a review. It is great to see that Sally was able to assist with your query so quickly.
Thank you, Isobelle.
Sally helped me today to get a refund
Sally helped me today to get a refund, she was really nice and helpful.
But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and time every week.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I apologise for any inconvenience you experienced when using the dryers on site but I am happy to see that Sally was able to help you.
Please reach out to care@circuitgroup.com with the details of the site where you are using the machines so we are able to look into this.
Thank you, Isobelle.
Rubbish
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed they had a ridiculous fee to get a refund and you had to literally call in to get that money refunded or transferred to the new app. You can imagine how frustrating it was and how many hours on the phone it took. Anyways my washings wet after two rounds in different machines, my hands broken and im carrying heavy damp clothes to go hang them around my tiny room like a muppet.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good Afternoon, I am sorry to hear that you have experienced an issue with one of the machines on site not working properly and I apologise for any inconvenience this may have caused. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Holly.
The problem I had with a payment error…
The problem I had with a payment error was solved fast! Thanks
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good Afternoon,
Thank you for your great five star feedback.
Thank you, Holly
Double Charge on app
This is the third time I have been charged twice for one wash cycle this year! I reached out to the support team each time the first two times they helped but today when talking to Travis he was very dismissive and just stopped responding. It's really frustrating because laundry is already so expensive at £3.90 for a single wash let alone being charged double and then also needing a dryer cycle at £2.40, that already £6.30 for one load. Honestly worst company in terms of customer experience and relationship management just because the clientele are students.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Tino,
I hope you are well. I am sorry to hear about your experience when trying to receive a refund. Please be assured this is being investigated internally.
Please reach out to care@circuitgroup.com so we can discuss this further.
Thank you, Isobelle.
Refund
Beth and Anna were both lovely and extremely helpful when processing a refund compared to their email service.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth and Anna were able to assist you with your refund. Please reach out to care@circuitgroup.com so we are able to discuss your email query further.
Thank you, Isobelle.
Beth delivered a great experience by…
Beth delivered a great experience by fixing the issue quickly and communicating clearly
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is brilliant to see that Beth was able to provide a great customer experience and resolve your query.
Thank you, Isobelle.
Craig is highly professional
Craig is highly professional and efficient. He was contacted this morning with an issue and he was here within the hour and the issue was solved. Very good support to Broadgate Park
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review, I will make sure your feedback is passed on to Craig. We are glad to hear that we were able to provide you with a great customer experience and resolve the issue so quickly.
Thank you, Isobelle.
I am a student at University of…
I am a student at University of Nottingham and staying in Broadgate park, during my laundry I faced some issues and Craig helped me throughout the process.
Overall great service!!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good afternoon Kasturi,
Thank you for taking the time to leave a review. It is great to see that Craig was able to assist you with your laundry query.
Thank you, Isobelle.
excellent customer service from Tee-Jay…
excellent customer service from Tee-Jay helped me with my issue very quickly
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It's great to hear that Tee-Jay was able to help you with your query.
Thank you, Isobelle.
Good
I always use the circuit Laundry, the machines need a clean and should be better maintained. Sometimes, the cycle can not be completed.
But Tee-Jay was very helpful and sorted out for me the refund. Thank you!
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning Julie,
Thank you for taking the time to write a review and share your thoughts. It is lovely to see that Tee-Jay was able to help sort your refund query.
Thank you, Isobelle.
Great Site Performance Manager
Steve Tidmarsh is very helpful and always friendly since he has been allocated to overlook our site. Contacted for an emergency and he got back to me straight away.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to see that Steve Tidmarsh is providing a brilliant customer experience on site and was able to respond to your query quickly.
Thank you, Isobelle.
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