Circle Bewertungen 27

Circle is an absolute joke, it seems like a good concept but in reality support is inexistent. It feels like whoever created it just left it there for naive customers to sign up and went on holiday to the bahamas. Not recommended.

This "support" group is simply a feel-good venue for whiny people. It is run by young people inexperienced people who have no understanding of the C-PTSD struggle. I was scolded for offering true helpful advice and recognized my younger self in a member post. I was simply candid, realistic. The (very young) admin closed my account saying "everyone is expected to be kind, respectful, compassionate to each other in the group for supportive and safe enough environment". Not real support, a thinly veiled way to get money from complainers who want only sympathy, not advice or answers. Good riddance to rubbish.

Amazing platform, terrible support: I love love love circle. It's a wonderful platform, but they still have not managed to increase their support. I've sent a ticket yesterday and no response a day later. Happened half a year ago and they already said they're working on it, and nothing. I don't understand why they do not understand that it's important to have great support. And why you're not doing anything about it. Why do you risk that you'll lose people just because you can't get your support together? No chat, no phone line, just email and no timely responses. Come on, that's really not that hard to fix!

Circle était prometteur. Ils développent des options progressivement. Cette note est le résultat d'une mauvaise gestion d'une réclamation que nous avons fait. Sur notre plan d'abonnement il était indiqué que si nous voulions ajouter 10 heures de LIVE sur leur plateforme nous devions débourser 5$/mois, et ce pour chaque ajout de block de 10 heures.

Lorsque je valide ma demande, le tarif passe à 50$ le block de 10h.

Je contacte donc le service client qui m'indique que c'est une erreur de leur part et qu'ils vont replacer le tarif exact, qui est bien de 50$/10h...

Je leur fais comprendre qu'à ce tarif c'est du vol et que nous étions prêts à investir pour plusieurs pack d'heures par mois en plus. Je fais également savoir que garder mon compte ZOOM avec de l'illimité est bien moins cher finalement que leur offre. Car avec nos besoins, nous étions à un abonnement annuel ZOOM à payer par mois sur Circle !

Leur réponse finale m'a laissé sans voix : On vous comprend, faites le meilleur choix pour vous, et si vous devez partir de nos services nous en serons désolés.

Donc bravo pour la gestion de votre erreur d'affichage, pour le non respect du principe prix affiché = prix payé et de la qualité du service client qui ne prend même pas de gants pour bien faire comprendre que je ne suis pas un client important !

Terminé pour moi de faire votre pub et d'être un ambassadeur de vos services.

I've hosted a community (1200 members) on Circle since mid 2020. I've had an incredible experience, and worlds apart from most software/SAAS companies.
Amazing software, excellent (I mean EXCELLENT) customer service, great tech support for my members, excellent apps, easy to use for admins and users. In short, PERFECT. If you're looking for community software, go with Circle!

After discovering circle.so and testing it, I can say that it is a very good platform with a lot of potential.

It is perfect to create a community and meet new people with the same interests.

It is easy to use and nice where you can share your posts or create them from scratch.

And the customer service, at the moment very good too, they respond quickly and are very nice.

It is very interesting and I hope it continues to grow. I will continue using it.