chubbtravelinsurance.com Bewertungen 

Avoid CHUBB Travel Insurance at all costs! - WARNING 🚩🚩🚩

My experience with CHUBB Travel Insurance and SOS International has been nothing short of unacceptable.

After suffering a broken knee/meniscus and fractures to my lower back, I was left completely dependent on a wheelchair. Despite the seriousness of my injuries, CHUBB and SOS International failed to provide even the most basic assistance.

It took three days before I was moved to a wheelchair-accessible hotel room where I could even use the bathroom independently.

Since being discharged from hospital, I have spent five days in an uncomfortable wheelchair borrowed from the hotel, without a leg rest. This is despite the hospital’s medical report clearly stating that my injured leg must remain in a horizontal position.

When I was transferred to another hotel, CHUBB and SOS International had been informed that I required transport with three seats because my leg is immobilised in a full-length metal brace from my foot to my thigh. Instead, a small minibus arrived with only two seats available and a step of approximately one metre to climb aboard. I had no choice but to crawl into the vehicle on my hands, leaving my injured leg in an extremely painful and medically inappropriate position.

Upon arrival, the promised wheelchair still had no leg rest. More than 24 hours later, it had still not been provided.

To make matters even worse, the hotel refused to accept a payment guarantee from SOS International. An SOS representative was scheduled to arrive at 12:00 p.m. to pay the hotel but did not show up until 4:45 p.m. We were unable to access our room until payment had been made.

I was supposed to return to Denmark on Wednesday and be admitted directly to a Danish hospital. Instead, my return has been delayed by four days, and I am now forced to travel home via Oslo, despite my condition.

When you purchase travel insurance, you expect help when you are at your most vulnerable. Sadly, my experience with CHUBB and SOS International was the exact opposite. I felt abandoned when I needed assistance the most.

I cannot recommend CHUBB Travel Insurance to anyone. If you expect professional support after a serious injury abroad, look elsewhere.

This is the worst insurance I have had to dealt with. I had to cancel my flight because of 2 EARTHQUAKES in my destination, and they said that did not qualify for reimbursement. Also when I kindly called my agent she started speaking over me, would not let me talk and not willing to help me or understand my situation at all. I know how hard it is to work in customer service so I did not yell or complained, but maybe I should have. Worst experience ever.

If I could, I would give it no stars. I had all the coverage through them and I went into a coma for two months and I was told I would be eligible up to $10,000 because of my coma and they used every excuse in the book not to pay me out when that money was supposed to go towards supporting my family. Save your money and don’t deal with them deal with someone else that will actually take care of you and your family. All of the money I paid them was a waste.

La compañía aérea Wizzair ofrece el seguro de cancelación y de viaje con Chubb exclusivamente.
La devolución del importe de los pasajes por problemas médicos antes del viaje sólo parece posible si el viajero y su familia directa son jóvenes y no tienen antecedentes médicos.
(Item más: el viajero comunica la cancelación días antes de la salida del vuelo, Wizzair vende de nuevo el pasaje y luego Chubb niega el derecho a devolución. Negocio redondo al cuadrado).
Desaconsejo contratarlo.

Complete scam. Their terms and conditions are written in a way where every tiny thing can be used so your claim doesn't apply and they abuse that shamelessly. You could sue, but they know it isn't worth it. Stay away!

DO NOT USE THIS COMPANY. FREE OR NOR WITH REVOLT. THIS is by far the worse insurance company in the world , been waiting for a claim since 5 January 2026
Still getting emails asking for the same information. Ridiculous I have reported to the ombudsman

Do not buy Chubb Travel or Home Insurance.
Worst insurance I've had in 25 years.
- The automated web system denies all claims.
- Customer service is impossible to reach.
- 3 weeks to respond to any message.
- But they call/message/email/text to renew.
Never again.

Extremely poor experience after a knee injury abroad. Delays in treatment, constant miscommunication, and even initial confusion over whether I was covered at all.

Felt heavily pressured into repatriation with little notice and no proper planning, while my medical needs were clearly not the priority. Communication was chaotic — missed calls, no follow-ups, and requests for call records were ignored.

Support only improved after repeated complaints and escalation.

Overall: stressful, disorganised, and far below the standard expected from a major insurer.
Avoid

Chubb Travel Insurance truly took care of us when we needed it most. While travelling on holidays overseas, we experienced a medical episode that required a hospital visit and several follow up medical appointments over the following week.

Chubb covered all of our medical expenses and also reimbursed the travel plans we had to miss, including accommodation, tours and flights. They even covered the additional accommodation we needed to book near the hospital while receiving treatment.

We’re incredibly grateful for the support and peace of mind during such a stressful time. Thank you, Chubb, for looking after us so well.

Worthless insurance and a good way for getting your money stolen on a monthly basis
You open a case, they never reply by email, you must call them endless times, then you do not get paid

Vi consiglio di mettere un legale quando avete a che fare con questa compagnia, ritardano i risarcimenti di anni volutamente sottostimano e poi ti aggrediscono telefonicamente. VERGOGNA CHE IL SISTEMA SCOLASTICO SIA MESSO NELLE MANI DI QUESTA GENTE HO COMUNQUE SEGNALATO A CHI DI DOVERE

This company is way beyond impossible to deal with. They lowball everything if you have an incident - I mean not enough to pay half the repair costs. They also take months to do it. BEYOND HORRIBLE COMPANY. They should not be allowed to be in business. Very unethical company. Stay away and if someone hits you - refuse to deal with them and have the person pay you for repairs - just refuse to deal with their insurance because you will be driven crazy only to be paid tens cents on the dollar.

Never buy from this company. The policy wordings state that one must seek medical treatment while overseas first before being eligible to continue treatment after arriving back in your home country. I fell sick (had diarheara) ON THE PLANE BACK. It was a 13 hour journey. There was definitely no way to get any doctor or seek medical treatment. Despite all my documentations and appeals, they stuck to just few of those clauses and reply you flatly.
Most, if not majority of TRAVEL insurances cover at least a 24-hr post-journey window period for any medical expenses claim. This company is ridiculous. NEVER BUY FROM CHUBB TRAVEL INSURANCE.

Una compagnia assicurativa che non risponde al telefono per 25 minuti, in attesa di un operatore disponibile, vale meno del premio mensile che incassa. Disdetta già inviata

Terrible company. Make the process extremely challenging and you have to pay for the first . Go somewhere else. Shocked that they are allowed to operate in the EU and UK. Avoid!

My recent experience with this travel insurance company has been extremely disappointing. My original flight was delayed, causing me to miss my connection and leaving me stranded in Istanbul for nearly 24 hours. While the airline provided a hotel and transport, I attempted to file a claim for the significant inconvenience of the delay itself, including the loss of a day of annual leave.
​The claims process has been an absolute nightmare. The company's response time is glacial, and they operate a constant 'moving goalpost' system, requesting a different piece of information, usually requiring me to contact the airline with every communication.
​After one month, my claim remains unresolved and stuck in this endless cycle of requests. The administrative effort and time ("work") required to simply pursue the claim have honestly exceeded the modest compensation I would receive. This process feels intentionally designed to be so arduous and frustrating that the customer simply gives up.
​I purchased travel insurance for peace of mind, believing I was entitled to fair compensation for my loss of time. Instead, I'm left feeling that the policy is essentially worthless due to the unworkable and draining claims procedure. Still not resolved.

Otto mesi in attesa per il risarcimento per danni alta tensione di enel. Non rispondano alle pec. Impossible raggiungere il centralino - mi staccano per mancanza di operatore. Non capsico perche enel ha contrato questa dita così sfonzionale.

VERY Bad & VERY Disappointing
I was traveling in 2024. I had submitted two claims using AnPost Travel Insurance with Chubb Travel Insurance and had No response to my claims

WORST TRAVEL INSURANCE!!!

They said Medical Expenses are covered in Policy Wording which I read every single details. Came back with food poisoning and now they said under Benefits Schedule (the general page) it is not covered (and I seek doctor within 48hours). Never met an insurance company that does not cover basic medical consultation upon returning to home!

This company is a scam. Going around the tree with all the documents. And not doing their job as suppose to!