Cherry Lane Garden Centres Bewertungen 313

I purchased some trellis yesterday from Cherry Lane to find when I got it home our fence panels are wider than the trellis. I took it all back straight away , explained my issue only to be told I can't have my money back only a credit note. This purchase was almost £100 , there was no empathy from the assistant regarding my situation and all he kept saying was its company policy not to refund, even though the product was not fit for my purpose. I am completely appalled at the service I received and can ill afford to loose this money when they don't have in stock the item I require. This has left me with a very sour service experience. One very unhappy customer.

Cherry Lane supermarket along Lower Road, was once a beautiful garden nursery and centre, named Riverside.
Plants are now secondary to the store and a very poor show to what it use to be. I visited this nursery to buy plants, not dishwasher tablets.

I signed up for the loyalty card scheme as a member of staff told me I'd get 10% off on my next visit so I signed up. I received the email to activate my card which I clicked but never received the 10% off. After a couple of weeks, I emailed and had a bizarre response telling me I had marked them as spam (I hadn't) and the person attached a link to a separate and complicated web page telling me how I am to go about removing someone from spam! I do not have the time nor the energy to do that just for a 10% off voucher! I made sure at my email end that they were not marked as spam and I do not understand why from signing up for loads of schemes such as this in the past that Cherry Lane simply can't resend the vouchers! I have checked spam/junk folders and I have never received anything! I was ignored by the person at customer service on email when I questioned it further so I phoned and twice the automated phone system cut me off. When I phoned again, I happened to speak to the person who had sent me the initial email reply and she told me there was 'nothing I can do' without me going through this strange and lengthy process in order to get my voucher! I asked to speak to the manager and was left on hold so I ended up hanging up. A very long winded and utterly ridiculous situation to be in! I shall destroy my loyalty card and not use Cherry Lane any more - which is a shame as I but my compost in bulk from them as well as other things. Please sort your customer service out, being told there's nothing you can do help and make the customer jump through hoops instead is terrible service!!

Since this company have taken over Riverside garden centre, it has gone from a lovely garden centre to a high priced B&M. It is a case of never mind the quality just look at the quantity. Now we go to Alton's on the A127.

I have ordered from this company never again though.
They left my parcel outside my house from dx who was the delivery company.
When I returned home it wasn't there even though they took picture of it being deliverd and must have picked it back up as wasn't there when I got home.
Sham of a company and dx

Ordered some Christmas reindeer on 25th November the next day saw them elsewhere for half the price! Cancelled the order the next day 26th November bearing in mind these items were to be shipped from another company, initially tried to call them but after holding which ranged up to 40 minutes to speak to someone got cut off 10 times before I was able to speak to someone not sure what is happening to their phone lines but gave up and emailed instead but of course you then have to wait up to 48 hours to get a response by the time they replied the items were apparently on there way they tried to cancel but 1 was attempted to be delivered on 29th November which I refused 12 days later still not been refunded as they have to check with the supplier they have them I should be refunded as soon as they start their journey back as they are not in my possession if lost in transit that’s not down to me after many emails same response it’s their busiest season! Get more staff. Would never order from this company again they may aswell have advisors in the phillipines as the service is shocking.

Cherry Lane near Hagley is full of quality items and Christmas gifts, however the shop is bitterly cold. There are multiple holes in the roof and I hate to criticise the TV adverts but the cafe is the least cosy cafe we have ever visited. Hot food goes cold within minutes and don't attempt to take your coat off, you will be frozen within minutes. FIX THE ROOF AND HEATING

What a shambles. We used to regularly visit Riverside Garden Centre, for their plants and the lovely cafe. But since it has been taken over by this new company, we hardly ever visit. The centre has become a QD outlet, full of cheap junk. Really gone downhill.

I have used this Garden Centre on a regular basis for over 40 years. Annually, I have always celebrated my wife's birthday by purchasing a high quality floral arrangement from the centre, each and every November. My visit yesterday proved totally fruitless as no floral arrangements whatsoever were offered for sale. Instead, the floor space previously dedicated to indoor plant arrangements had been given over to merchandise more typically found in a supermarket.
I will now have to locate a proper garden centre where flowers, plants and trees etc. are stocked in preference to toilet rolls and christmas decorations.

This is a very nice garden centre and cafe but dont buy any calor gas here. Went to the doncaster one and bought a 6kg red calor, the price really suprised me at £44.50 then went over the road just 100 yards to the torne valley country store and I asked their price, £31.50
went back over the road and they would not take it back even though I had the receipt from 10 mins earlier, I left the site very angry and feeling I had been robbed of £13, lesson learned.

10% rewards for Loyalty customers 9th November between 3 and 8pm. Used my reward card no discount applied. All items were full price, no sale items either!! Didn't check my receipt until back home!! This was Glebe Countesthorpe.

On most occasions items are either not priced or they charge more at the till compared to shelf label. I'm going to start going elsewhere

Ordered a shed online, it was delivered as a pile of wood. Literally looked like a pile of fire wood. No packaging of any kind, wood damaged, split and cracked.
After many attempts to make contact a collection was made but I’m still waiting for my refund, my emails are being ignored. Appalling customer service, I feel it’s a potentially a scam

I use this place in potterspury regularly. Has a wide range of everything, not just garden tools!

Visited Gisleham Cherry Lane today and had coffee and scone in the restaurant, Nice large scone but served with only 2 very small melted butter packs (not kept refrigerated). On asking for extra butter was told its 80p extra for 2!!
I refuse to pay extra for something that should have been provided anyway!
Didn't enjoy the scone due to the lack of butter.
Service in this restaurant seems to have declined lately and same goes for the store with out of date food products on the shelves!
We decided to leave and not purchase flower bulb packs due to this and glad we did as found similar packs cheaper elsewhere.
will not be visiting again in a hurry!!!

Very nice place to visit staff very helpful and friendly Christmas stuff going out looking very nice as always.

Visit at least once a fortnight.
Cherry Lane near Kidderminster is one of my most visited shops. It's really nice shopping here

I sent an email to their customer service and received a reply after a long time with an apology from Daniel. I had requested if I could purchase some parts from an item (pergola)I had brought but was damaged in the wind. Daniel advised that two of the three parts he could order and advised the cost which was fine. He said that it would take upto six weeks. Over two months later and after more emails with no response, I am still waiting. This is really poor customer service from the customer service team !

Cherry Lane (Barnett Hill) we have been here a few times because we can take our dog in the restaurant. They have a specified area set aside for dogs. However this area is right by a set of 6 ft wide automatic doors which the staff insist on leaving open. A couple of times now, we have asked for the doors to be closed (as it’s been a rather cold summer) and its very draughty.
Our request has been met with a very snotty attitude from the staff (one lady in particular) muttering that there are people sitting outside. My attitude to that is if they wish to sit outside then that’s up to them! I want to sit inside and be warm.
We have since been in and are now openly being ignored by this one particular person (just in case we ask for the door to be closed).
The upshot and real reason for the doors being left open is, the doors take time to open and the staff don’t have the patience to wait.
My take on this is, the food isn’t cheap, I am forced to sit near to the door because of the dog and don’t have a choice to sit elsewhere. I expect, at these prices to sit in comfort and in the warm and not be met with resistance and downright rudeness from the staff because of my simple request to have the doors shut!
Shall be spending my money elsewhere.

Do NOT buy from here, bought some goods and didn’t need them and tried to return them. They do NOT give you your money back, so I now have a credit note for £70!!!
Can’t believe this is legal to do this. Do NOT buy anything expensive as you cannot return it!!!

Would give 0 stars if possible!!!!!
Ordered online, gazebo arrived faulty so needs to be returned, but ive been trying to contact them by email and phone for a week now and no response!! Phone line is useless it puts you through all the automated rubbish plays you music for 10 minutes then cuts off! They have my money so obviously don’t care now.
Have raised this with PayPal who will hopefully help.
DO NOT BUY FROM CHERRY LANE!! Or QD as this is their sister company!